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Campbell Chrysler Dodge Jeep Ram
Benton, AR
2,153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,153 reviews
April 28, 2019
Headlight Hard to get a person to answer at service center. Friendly at appointment. Charged significantly more than quoted without being asked ahead of work do Hard to get a person to answer at service center. Friendly at appointment. Charged significantly more than quoted without being asked ahead of work done More
by ronald.lee90@yahoo.com
Verified CustomerEmployees Worked With
Service 3rd office
April 27, 2019
Great! We had a very smooth buying experience coupled with excellent service. Jason made the process easy, quick, and painless. I would definitely recommend We had a very smooth buying experience coupled with excellent service. Jason made the process easy, quick, and painless. I would definitely recommend this dealer! More
by morgaust
Employees Worked With
Jason Glover
April 27, 2019
Great Experience Very friendly and accommodating. This was my third purchase from this dealership and have been happy each time with the experience. Cowboy and Shannon Very friendly and accommodating. This was my third purchase from this dealership and have been happy each time with the experience. Cowboy and Shannon were both great and made it as simple as possible. Highly recommend. More
by Jace Allen
Employees Worked With
Cowboy Volkman, Shannon Skidmore
April 27, 2019
Thank you Great place. Neil Welch was great. Always helpful and friendly. Always helpful and professional .he greeted with a smile and was efficient. Great serv Great place. Neil Welch was great. Always helpful and friendly. Always helpful and professional .he greeted with a smile and was efficient. Great service advisor. More
by swalden484
Employees Worked With
Neil Welch
April 26, 2019
Short & sweet Found vehicle online. Drive up and compared a couple vehicles with Aerial. Picked the one I wanted and did paperwork. No hassle or bargaining. In and Found vehicle online. Drive up and compared a couple vehicles with Aerial. Picked the one I wanted and did paperwork. No hassle or bargaining. In and out. More
by Ljsdodge
Employees Worked With
Ariel Sumler
April 26, 2019
Patient, Listened to what we wanted and not pushy! We had a great experience with Jonathan Wallace! He was very professional and genuine! Someone we will recommend to others! Thanks for working with us We had a great experience with Jonathan Wallace! He was very professional and genuine! Someone we will recommend to others! Thanks for working with us! More
by amshannon
Employees Worked With
Johnathan Wallace
April 25, 2019
Not satisfied at all I scheduled a service appointment for a transmission issue. After my vehicle had been at the service department for 6.5 hours, I called. Brandon told I scheduled a service appointment for a transmission issue. After my vehicle had been at the service department for 6.5 hours, I called. Brandon told me “they are still trying to replicate the problem “. I went to the dealership and spoke with Neil. He stated that they did not have a transmission tech and that one of the techs noticed the issue but could not repeat it. He attempted to close out the service order. He said to bring it back if a light came on. I asked “So, I drive it until a light comes on or the transmission swarms? Is that what you’re telling me?” He said “basically “. I asked him to annotate that on the service order. He stated that he could not. All he would put on the service record was that no codes or faults identified. (I have a copy of that). I asked to speak to the Service Manager (I forget his name). The SM brought the Service Foreman (Craig I think) out. They stated that they could find no “credible evidence “ (I took that to mean my observations were not credible) and that was all they could do. I told them that was not acceptable. I asked how they tried to replicate the issues I had experienced. They said they test drove it. My issues were the Transmission slipped under a load and upon startup after sitting for 10 or 15 minutes, the truck takes 8-10 seconds before it will move. They said that they could not replicate the truck being under a load and the computer did not show anything. I demonstrated (with Craig in the vehicle) the delay at startup. Craig stated at that time, that it felt like the truck was in limp-mode. At this point, Craig advised me to take my truck to another dealership (Steve Landers to be exact) because his shop didn’t have a transmission tech. He then tried to replicate (in the service bay) while the diagnostics machine was hooked up. At that point, he did an update and cleared DTCs. The updated service order indicated the updates and now listed “extreme driving habits”. None of the observations by the initial tech or the Service Forman were listed (I have that document also). At this point, I am very frustrated with them. Since I had the audacity to not accept inadequate diagnosis and basically brushed aside because “Chrysler will not pay us to physically open up the transmission unless the computer tells us the issue” all they seem to be able to do is plug it in...6.5 hours to plug it in. I took exception to the the extreme driving habits comment (which was added AFTER I made a fuss) as a method of absolving the dealership of the issue. Craig stated that there is a time period after the vehicle starts, that must must elapse before the vehicle can be put into drive and operate. I asked how long that time period is and where in the owners manual does it state that. The service manager stated that he always lets his vehicles run for 15 minutes to allow things to “pump up”. After a stated very load and clear that I wanted the to accurately describe what happened (the observations the techs personally made) they finally did. I asked about the “extreme” comment and the Forman stated “we have to list a fault.”. So, my observations are not credible, the service department will only investigate (I use this term very loosely on their part) if Chrysler will pay them to do it, would rather I take my problems to another dealership (I purchased both of my vehicles from your dealership and I expect you to service them) and feel very comfortable about making me out to be an “EXTREME “ driver than actually determining what is wrong with my vehicle. I advised the Service Manager that I planned on contacting Chrysler about the whole situation. His response was “OK” Bottom line... I regret having spent my money at this dealership due to the LOUSY service department. I noticed an issue and tried to identify it BEFORE it became major. I should have known better. More
by froznrane
Employees Worked With
Neil, Craig and the Service Mgr, Brandon Adams
April 25, 2019
Great service department Brought my vehicle used as is no warranty. Financed through my credit union and purchased an extended warranty through my CU. After a month and two th Brought my vehicle used as is no warranty. Financed through my credit union and purchased an extended warranty through my CU. After a month and two thousand miles developed a problem. The coverage I purchased wanted to drag the process out by monitoring it for another 2k. WOW,Landers handled my problems ($500+) no expense to me. Now that is what I call customer service. Shoutout to Larry H. (Mechanic)for the advice /no charge. More
by Sastisfied
Employees Worked With
Larry Housley (most helpful & knowledgeable), Ariel Sumler, Terry Speer
April 25, 2019
I Bought 2!!! Jason did a fantastic job selling us 2 vehicles! He was very informative and the pricing was great! I also love that it didn’t take us long. We were i Jason did a fantastic job selling us 2 vehicles! He was very informative and the pricing was great! I also love that it didn’t take us long. We were in and out fast! I would recommend this dealership and Jason Glover to anyone in need of a vehicle whether it be new or used. Thanks again!! More
by Terry
Employees Worked With
Bill Veuleman, Jason Glover
April 23, 2019
Great experience! Jason Glover was great! I got a great jeep for myself and my son! I have really enjoyed this car buying experience! I would definitely recommend this Jason Glover was great! I got a great jeep for myself and my son! I have really enjoyed this car buying experience! I would definitely recommend this dealership! More
by Stephanie
Employees Worked With
Jason Glover
