Camino Real Chevrolet - Service Center

I took my 2016 Silverado for a warranty repair I clearly told the advisor Michael serafin please don’t wash it, my truck is black and I know they wash the cars with a brush so I was trying to avoid getting told the advisor Michael serafin please don’t wash it, my truck is black and I know they wash the cars with a brush so I was trying to avoid getting swirls all of my truck and I had just gotten it ceramic coated a few days prior so they I picked up my truck they had washed it and it had a bunch of swirls and scratches so I go talk to the service manager he tells me they could polish it I told him if they polish it the ceramic coating was going to come off he said they couldn’t do anything about the ceramic coating that all they could do is polish it to remove the swirls so if you have black car make sure you tell them to don’t wash it or your going to get it back with a bunch of swirls. More

Horrible customer service didn't receive a call back from rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending cus rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending customers More

Horrible dealership, worse communication! Service department needs a reboot. No follow up, and lots of excuses when confronted. Service department needs a reboot. No follow up, and lots of excuses when confronted. More

I am so disappointed in this dealership. We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - we probably bought a lemon - probably spent close to $30,000 in repairs including a new engine. At 10 years this May it did not pass the smog check and we needed a copy of the invoice for the repairs (it still did not pass smog check even after the repairs were done in June). My husband always had them email the invoice to his email address on file. He called and was told no - new privacy policy - for a repair that he identified and has requested and was told he had to go in person with ID (work in Century City and it would have taken 3 hours to drive there and come back). They never ask for your ID when you take the car in and pay for the repairs - I guess it does not matter then when they want your money - but you suddently need it to get a copy of the invoice! I am the registered owner, I also called and was told no I could not get it either - even though they can confirm my identity as I have a public website and could send them a copy of my DL. I asked to speak to the manager and was given voice mail. Left a voice mail but no response back. Then called repeatedly the service department but the women there kept putting me on hold and then into voice mail, as they were clealy screening my calls. THE WORST CUSTOMER SERVICE EVER - TALK ABOUT PURPOSEFULLY ANGERING YOUR CUSTOMER. We are done with them. In addition to never bringing this vehicle here, we will be consulting legal counsel on the multitude of poor repairs, including the failed smog repairs, and we will NOT be bringing our new 2023 Suburban here EVER. More

11/28/2022 I had an appointment for 11:30 and waited around for my truck they didn’t start on my car till 3:00 and I didn’t get my car till 4:10 why so long it’s because the employees sit round talking around for my truck they didn’t start on my car till 3:00 and I didn’t get my car till 4:10 why so long it’s because the employees sit round talking to each other and not doing their job I’m very disappointed in my service today and I only went in for and oil change that was way to long for and oil change and they was not as busy as they say like I said the employees do more talking than actually working More

Have you been lied to from Camino Real? Have my car in their shop twice for the same problem (pop noise in rear spoiler area), First time did a mickey mouse job, they removed the spoiler and Have my car in their shop twice for the same problem (pop noise in rear spoiler area), First time did a mickey mouse job, they removed the spoiler and throw away two bolts and two clips!!, and loosen the screws on the spoiler as well. Pop noise is gone but instead the rattle noise come because they've loosen and throw away some bolts and clips to keep the spoiler secure! It still took them a whole week!. After complaining to them I've drop off my car to them the second time on a Tuesday AM. they called me on Friday and said they haven't even touch it because their technician is very busy! and he is not working on Saturday!. I've asked if they're going to work on it on next Monday or Tuesday, they said they don't know. I called Wednesday and have not got any reply and call Thrusday again to no avail either. I eventually call the Service Manager, he said will call me back, instead I have a service advisor called at the end of day and said it's ready. Claimed they put a new weather strip and replaced all the bolts and clips. I drove to work and once I get up to the freeway (200 feet away from the dealership). I could hear the rattle still there. and the pop noise is back again and just not as loud as before. I'm tired of leaving my car in their lot to collect dust and go home and start to fix the problem myself where I've learn from the other customer on the forum with the same problem. There I've found they've lied to me! The missing bolts and clips were never replaced!! the weather strip is really a strip no longer then 5 feet and is like 3/8" square thin, run around the spoiler randomly and not even around all the contact points between the hatch and the spoiler!. I did broke 3 out of the remaining 4 clips that were there during the time that I've removed the spoiler, but I'm still glad that I did so I know Camino Real lied to their customer! I've video the whole process, before I do anything and during I worked on it, the after I fixed the problem! You'll see it once I finished editing the video and post it on youtube and facebook! Although the sales team is not bad, but your service team would bring their business down!! I would go and asked them to cancelled my extended warranty and request refund once I finished letting everyone knows of their poor services and scheduling! 10 DAYS to put a piece of weather strip in the spoiler?? You tell me how many stars they deserve? More

Awful service My alarm on my vehicle started to act up out of nowhere. We took it to the dealer because I had extended warranty. The service consultant Christopher My alarm on my vehicle started to act up out of nowhere. We took it to the dealer because I had extended warranty. The service consultant Christopher Lopez, saw my key and immediately said the key was the problem. My car was purchased with the alarm key missing a button. Before that it had never given me any problems. I had gotten into an accident almost after I bough my car that messed up the hood and bumper. The service consultant called us and told us that because of the accident (that happened almost a year ago) the alarm was going off. It dosnt make sense that my accident ( a year ago) was making my alarm go off. So because of my accident, the extended warranty didn't cover my alarm and I still had to pay for the 130.00 fee for labor when nothing was fixed! More

Exceptional Customer Service. Great customer service all around from the team at Camino Real Chevy. Service Department met their goal of completing work on time. I would recommend Great customer service all around from the team at Camino Real Chevy. Service Department met their goal of completing work on time. I would recommend this Service Center. More

A+ service Highly recommend received A+ service with Chris Lopez from service department very friendly honest person .will definetly recommend friends and family Highly recommend received A+ service with Chris Lopez from service department very friendly honest person .will definetly recommend friends and family members .not to mention free coffee in the waiting room lol More

Great Sales Experience, Terrible Service Dept Eperience Have only the best to say of our sale experience with Sara McKinny which was the best we have experience bar none, BUT Service writer Trini Sanchez nu Have only the best to say of our sale experience with Sara McKinny which was the best we have experience bar none, BUT Service writer Trini Sanchez nullified that by having the worst customer service manners I had experienced in a long while. The dealership service department appears to be padding service bills and charging customers for un-needed service work the dealership has no intention of performing. Having my 24 month service interval performed, Trini convinced me to pay additional cost ($80) to have the throttle body "decarbonized and serviced (every 15k he says). After paying and while waiting to received my car In the service writers area, I overheard the other service writers selling the "decarbonization service" I had been sold. The customers with whom they were speaking were both apparently objecting to the cost and one of the service writers was quickly offering concessions. My suspicions were aroused. Upon inspecting my car the 24 month service appeared to have been performed but there was dust and spider webs covering the area the technicians would have accessed had the throttle body been serviced. When I returned the car to present the evidence Trini got huffy and didn't even bother to look under the hood but challenged me as having called him a liar. Service manager Gary Takamine verified the work had not been performed and authorized my $80 refund but I am convinced the service writers, service manager and service technicians were colluding that day to charge for services they had no intention of performing. I have filed a formal complaint with the State Bureau of Auto Repairs. More