Camino Real Chevrolet

Great Sales Experience, Terrible Service Dept Eperience Have only the best to say of our sale experience with Sara McKinny which was the best we have experience bar none, BUT Service writer Trini Sanchez nu Have only the best to say of our sale experience with Sara McKinny which was the best we have experience bar none, BUT Service writer Trini Sanchez nullified that by having the worst customer service manners I had experienced in a long while. The dealership service department appears to be padding service bills and charging customers for un-needed service work the dealership has no intention of performing. Having my 24 month service interval performed, Trini convinced me to pay additional cost ($80) to have the throttle body "decarbonized and serviced (every 15k he says). After paying and while waiting to received my car In the service writers area, I overheard the other service writers selling the "decarbonization service" I had been sold. The customers with whom they were speaking were both apparently objecting to the cost and one of the service writers was quickly offering concessions. My suspicions were aroused. Upon inspecting my car the 24 month service appeared to have been performed but there was dust and spider webs covering the area the technicians would have accessed had the throttle body been serviced. When I returned the car to present the evidence Trini got huffy and didn't even bother to look under the hood but challenged me as having called him a liar. Service manager Gary Takamine verified the work had not been performed and authorized my $80 refund but I am convinced the service writers, service manager and service technicians were colluding that day to charge for services they had no intention of performing. I have filed a formal complaint with the State Bureau of Auto Repairs. More

As good as it gets. Marci was able to obtain the vehicle I wanted with colors and options exactly as requested. And she did so with professionalism. Unlike other dealer e Marci was able to obtain the vehicle I wanted with colors and options exactly as requested. And she did so with professionalism. Unlike other dealer experiences that I have had, it was a true pleasure to receive Marci's phone calls. Although, the dealership is a bit out of the way for me, I look forward to my next purchase here. More

Excellent service Fernando is very helpful when I had my car for services recently. He had some one fixed my Backmirro And rub problem on the truck before the expirati Fernando is very helpful when I had my car for services recently. He had some one fixed my Backmirro And rub problem on the truck before the expiration of my two warranty ends. The whole process, he was friendly and professionally. I recommend him highly. More

Poor customer service and slow slow slow service I leased my 2014 Chevy Cruze Turbo Diesel from Camino Real. That whole process was unprofessional and unorganized. I was even asked to come back and r I leased my 2014 Chevy Cruze Turbo Diesel from Camino Real. That whole process was unprofessional and unorganized. I was even asked to come back and resign a new contract after the vehicle had been delivered to me. Every time I come for service, it takes a minimum of 2 hours for the simplest of procedures. Tire rotation, exhaust fluid refill. 2 hours. Even with an appointment. People without appointments had their vehicles serviced before mine. They spend 20 minutes just putting your info into their system. What a waste of time. And they obviously have no system set in place to assure those who wait for their vehicles versus dropping them off are taken care of. It seems every time I wait for my vehicle, it sits in the spot I left it until I come out asking why it's been so long. Just poor, slow, half-xxx service. The tech didn't even know how to fill my exhaust fluid the last time I came. This looks bad Chevrolet. Poor job. More

Friendly and professional Drove in with my truck not running 100 percent before it even made it to the workshop the problem was identified and solved, and just to make sure the Drove in with my truck not running 100 percent before it even made it to the workshop the problem was identified and solved, and just to make sure the truck left running they had a mechanic check everything was in good running order More

excellent the saleslady marci did a very good job,with assisting me in buying a new truck and i would reccomend,a friend to camino real. the saleslady marci did a very good job,with assisting me in buying a new truck and i would reccomend,a friend to camino real. More

they help a lot and explaind all paperwork My experience with Camino Real Chevrolet was very happy when I got my 2016 Chevy Tahoe from Pedro and Martin Rosas they are very good people and they My experience with Camino Real Chevrolet was very happy when I got my 2016 Chevy Tahoe from Pedro and Martin Rosas they are very good people and they explain everything to me before I singed the paperwork More

Awesome experience My experience with Camino Real Chevrolet was outstanding. I was promised a great deal and it was delivered. I will recommend everyone in the market f My experience with Camino Real Chevrolet was outstanding. I was promised a great deal and it was delivered. I will recommend everyone in the market for a vehicle to visit this dealership. Keep up the great work. More

Great Service I had a great experience on my visit but Saturday is a real busy day I would recommend to schedule your appointment any other day than Saturday unless I had a great experience on my visit but Saturday is a real busy day I would recommend to schedule your appointment any other day than Saturday unless you arrange with someone to be pick up. I had the best costumer service I've ever experience here. Max Fernandez is so professional and makes sure you understand everything he makes you feel welcome. More

POOR Customer Service I leased a 2014 Chevy Cruze Turbo Diesel from Camino Real. Customer service is non-existent here. They rush you in and rush you out. When setting u I leased a 2014 Chevy Cruze Turbo Diesel from Camino Real. Customer service is non-existent here. They rush you in and rush you out. When setting up an online appointment, they send an email promising a customer service rep would reach out to schedule, but that hasn't happened twice now. Their salesmen are vague and leave out any information they can that might hurt their sale. Their mechanics have little to no knowledge on the newer diesel engines which only leaves me to assume they aren't properly trained. They are very sloppy, leaving the white crusty residue all over my trunk when refilling the diesel exhaust fluid. One technician didn't know how much it took so they didn't fill it all the way and I had to wait another hour for them to fit me in. They wasted 3 hours of my time for a simple procedure. Their carwash after service might as well not exist. It's a waste of water and they do a horrible job. I won't be going back and I recommend investing your hard earned money elsewhere. More