Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,764 Reviews of Camelback Toyota - Service Center
Sort by
January 30, 2015
Poor service and bad workmanship I arrived for my appointment a little early today and service advisor Carl Litner said it would take 2 hours for the recall work and the oil change I' I arrived for my appointment a little early today and service advisor Carl Litner said it would take 2 hours for the recall work and the oil change I'd scheduled for my Tundra. I asked him to call me when finished. At 2 hrs and 15 min I went looking for Carl to see how much more time would be needed but he was nowhere to be found. As I look around for him I see my truck finished and parked out front for who knows how long. I ask another service rep to help me find Carl and he looks me up and finishes the paperwork on the computer. As I walk out after the paperwork and paying, still no sign of Carl. As I get to my truck, I see they did the complementary wash then proceeded through some big puddles on the way to the front, leaving muddy water splatter on both sides of the truck. It is now more dirty than when I came in. Looking at the paperwork I received, there is no mention of a safety inspection points like I asked Carl to have them look at like belts and hoses. All the paperwork says is "There were other repairs / service recommended - see estimate," but there was no estimate or listing of what they checked. When I get home, I check the oil level and see it has been overfilled which is not good for the engine. And I also notice one of the three bolts that hold up the front of the factory skid plate is so loose I can tighten it 2 complete turns with my fingers. I expect much better from a dealership. More
by Brett
Employees Worked With
Carl Litner, service advisor
January 24, 2015
SUPER! Always a great experience! My Advisor is the BEST, and I trust his suggestions and advice. The surroundings are wonderful, everyone with whom I have d Always a great experience! My Advisor is the BEST, and I trust his suggestions and advice. The surroundings are wonderful, everyone with whom I have dealt has been friendly and efficient, and the waiting room is a pleasure, including the coffee and lunch bar. More
by AZ Allez
Employees Worked With
Robert Gonzales
December 14, 2014
Friendly & Exceptional Service This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has open me up to benefits of my vehicle, that I hadn't known about. He has provided answers to all my service needs. He is the reason for my continued service and my future purchase of Toyota vehicles. GREAT JOB CARL!!! More
by Westbounded76
Employees Worked With
Carl Lintner
December 13, 2014
service Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camel Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camelback's staff. More
by brifo
Employees Worked With
David Marentes
December 03, 2014
Best Service when getting a tune up or repairs! Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, withou Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, without any hassle. Jose always goes through everything, thoroughly explains your situation and giving the best options, making sure your car is greatly taken care of at the best price! I would recommend this dealership to everyone, no matter how far the drive. More
by William Guan
Employees Worked With
Jose Tijerino
November 28, 2014
Camelback Toyota FAR EXCEEDS EXPECTATIONS!! On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noo On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noon.... Robert was able to source the tire, have it balanced, installed, and get me on my way to Thanksgiving dinner in Flagstaff, by 4:35 the same day... and I had no appointment either. Robert has set the bar for performance and has provided CUSTOMER DELIGHT by exceeding expectations. More
by royschott
Employees Worked With
Robert Gonzales
June 17, 2014
Horrible service I will never again go to camelback toyota . I was beyond upset with service provided. inget my truck fixed and was given the run around I will never again go to camelback toyota . I was beyond upset with service provided. inget my truck fixed and was given the run around More
by Amandajr47
Employees Worked With
Cole Bauer
February 13, 2014
I've had 4 vehicles regularly serviced at Camelback since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero, service adviser, has always been cordial, honest, and accommodating. The customer waiting area in the new facility is world-class. There is an upstairs quiet area that is perfect for doing computer work while waiting for your vehicle. They even have two auto-massage rooms that are no-charge! Also, they provide free coffee, bottled water, pastries, and popcorn. If you are really hungry, you can purchase a sandwich or salad for a very reasonable price. One thing I find especially unique is that the cashier offers me an ice-cold bottle of water when I check out. How great is that in Phoenix, AZ in August? I recently bought a Camry from another dealer, who (surprisingly) beat Camelback's price. I took the car to this dealer for the first two free services...never again...did not make us feel like a valued customer. Camelback will get all my service business in the future. I hope Camelback Toyota values Mike Romero as a super employee. He is the primary reason that I and several of my friends will continue to go back to Camelback for service. More
by edge3333
Employees Worked With
Mike Romero
November 21, 2012
Went in first oil change/check low tire pressure light was on had the toy/4runner 2012 for just about a year. I don't drive it much the Mileage was 2,203 miles was told a nail was in tire and would cost m was on had the toy/4runner 2012 for just about a year. I don't drive it much the Mileage was 2,203 miles was told a nail was in tire and would cost me more than 200 for 1 tire. This is the main thing I hate about dealerships when they see a woman walk in automatically she's dumb. 2200 miles on a truck tire and 1 nail and I need to replace the tire. To make it even worse they put my Spare on the truck, said it was to keep me safe and then cleaned the truck up and let me leave with 3 rims and a spare. The low tire pressure light is still on and I felt as though the 2hrs I sat there waiting for my truck was a waste of my time. I paid for that extended warranty which is supposed to cover everything, well evidently not everything. I guess the big problem is that a tire can be totaled from 1 nail. What are these tires made of rubber? Bathe tire still looked as new as it did when I drove it out of the dealership. Is this the way I want a dealership to treat me after I spent over 40,000 with them. I think not. I think things could have be handled differently but evidently it's all about making money. I talked to the Service Manager and explained to him how I felt about the situation. We agreed there should have been more options considering the milage I put on the car yearly. He was very nice and knowledgeable and made me feel as though I was the important one. My negativity came from frustration and I should have talked to him first. My rating has changed and next time I will talk to the manage first. More
by Ouireal
Employees Worked With
Service department John
June 25, 2010
Service Department - Kind and Courteous. Jim Underwood Service Department - Kind and Courteous. Jim Underwood - Very helpful, informative, and honest which made the whole car buying experience so much s Service Department - Kind and Courteous. Jim Underwood - Very helpful, informative, and honest which made the whole car buying experience so much smoother and easier. He worked hard to makes sure we got the deal we wanted and I can not tell you enough how much that meant to me. He has kept all promises he made to us which is unusual in my experience. He has also check back with us to make sure everything is going okay with our new car. He is an all around great salesperson!! Camelback Toyota is lucky to have him. Zoe Barney - Informative and took the time to answer all our questions. More
by babysquarp
Employees Worked With
Service Department, Jim Underwood, Zoe Barney
