Camelback Toyota - Service Center

One left in the Country I whacked the driver-side mirror on our 2006 Land Cruiser this winter while backing out of an eastern Washington snowbank The local dealer told us th I whacked the driver-side mirror on our 2006 Land Cruiser this winter while backing out of an eastern Washington snowbank The local dealer told us they couldn't find a replacement...anywhere. Recommendations led me to Camelback and Amanda Jewett. In no time flat Amanda found the only one left in the country!. Every aspect of this experience, from contact to delivery, was flawless. Camelback is my source for Land Cruiser and FJ parts. Period. More

GREAT SERVICE Javier Marquez goes above and beyond expectations in the service department. Thank you so much for all your assistance in getting our Sequoia back to Javier Marquez goes above and beyond expectations in the service department. Thank you so much for all your assistance in getting our Sequoia back to tip top shape! I look forward to driving it for another 18 years now! You are the best! More

Duarte Oliveira Is A God Among Men There I was going in for a check up on my 2010 Prius when the news hits me like a crappy Ford: my oil rings were wearing down, my car was out of warra There I was going in for a check up on my 2010 Prius when the news hits me like a crappy Ford: my oil rings were wearing down, my car was out of warranty, and I had 10 seconds to live (the last part wasn't said, but that was the general tone that washed over me). A trade in was my best solution considering I wasn't financially prepared for this, but what do I do now? WHAT THE xxxx DO I DO NOW?! That's when the clouds parted and the vehicle gods sent me a man, nay, a comforting angel from far away lands to help me with my dilemma. We test drove some snazzy vehicles, but he listened when I told him I needed something generic to get me from A to B until the next paycheck comes in. Now I'm driving a Ford, but hey! It's exactly what I need right now, and it was shepherded to me by none other than Duarte Oliveira. More

Good Service Every Visit I keep coming back for the reliable assistance. Bought 2 cars and multiple small parts from this location. Last visit, Rich went above and beyond I keep coming back for the reliable assistance. Bought 2 cars and multiple small parts from this location. Last visit, Rich went above and beyond to help me. Really appreciated it! More

I was very impressed by Beatriz Campuzano from parts I brought my car in for 20,000 mile service which was performed appropriately. I had some minor paint loss from my cars right rear bumper area. I was I brought my car in for 20,000 mile service which was performed appropriately. I had some minor paint loss from my cars right rear bumper area. I was directed to parts to buy the small tube of paint. Beatriz Campuzano sold me the paint and then went the distance to go outside to my car with me and actually put the first coat of touch up paint on and showed me how to do it properly. It was 95 degrees and she got down on her knees and did a superb job touching up the paint on my car. I was very impressed by her willingness to help a customer and she did over and above in doing so. Thanks Beatriz! More

Thank you Alfonso and Ed for excellent service when I brought my car in for repairs. Your facility, service center and employees have always been excellent! I Alfonso and Ed for excellent service when I brought my car in for repairs. Your facility, service center and employees have always been excellent! I appreciate the customer service and the fact that you always go “the extra mile” when I bring my car in. I highly recommend Camelback Toyota for great service and customer care! More

Oil change They have you set an appointment for what purpose I'm not sure. I set my oil change for 730am find a bay full of cars. No problem I figure I have an a They have you set an appointment for what purpose I'm not sure. I set my oil change for 730am find a bay full of cars. No problem I figure I have an appointment. Wrong!!!! Service guy say they have to set an appointment every 15 minutes. Really? Then why do that to your customers. If you can't serve your customers using your appointment schedule, then why have it. Just say first come first serve and be done with it. Wish I had a another Toyota dealer close to me home . Ok revised, it's funny how alittle compliment greases the wheels of service. Sad , but fact of life these days. Got me out in an hour so not bad at all. More

Above-and-beyond service from a Camelback Toyota employee I have always received great service from Camelback but one of their Parts Sales representative, Richard (Richie) Silba was exceptional. I was in nee I have always received great service from Camelback but one of their Parts Sales representative, Richard (Richie) Silba was exceptional. I was in need of a replacement part for my 2011 Rav4 which was extremely difficult to find. Richie made a number of calls to find this part already painted. When it was obvious that a 'finished' part was not available, Richie made all the arrangements to get the unfinished part painted. Richie even called me after the arrangements were made to confirm that all was done and to my satisfaction. It is so rare to see this kind of service nowadays but I think it is typical of Camelback Toyota. Thanks to them and to Richie! More

Camelback Toyota does not use genuine Toyota parts I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Bu I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Buyer beware- when the parts, which are not covered by Toyota fail the dealership does not warranty or perform the repair. You are then left dealing with the third-party vendor yourself. Kim McKay was confrontational, bullying and very unethical when I asked to have my issue addressed and Ross Ehler will not accept my calls. I have to have my credit card company refund the purchase and I was advised by Toyota corporate, who alleges they have many complaints about Camelback Toyota, to have the repair performed by Right Toyota More