Camelback Toyota - Service Center

I've been here twice, once for an oil change and once for a service special. Beyond the typical upselling nonsense and inflated charges that are typical of a dealership, there is one issue unique to Camelbac a service special. Beyond the typical upselling nonsense and inflated charges that are typical of a dealership, there is one issue unique to Camelback Toyota: the spam. Never before have I been subjected to the amount of spam calls, emails, and junk mail from a company. I have asked at least three times to be removed from these but they just keep coming. You guys are obnoxious. Stop wasting paper, people do no go to companies because they have to throw away junk from them every other week. In fact, your frequent disregard for harassing customers is exactly why I will not be returning. More

Dropped my car off before 9 for a 9am appt was told up to 2 hours. I started calling at 12 but my advisor was not answering at his extension. I kept calling. Finally I talked to chase and he transferred m to 2 hours. I started calling at 12 but my advisor was not answering at his extension. I kept calling. Finally I talked to chase and he transferred me to parts because I told him my advisor Andre was not picking up. West in parts said my car is ready. This was at 130. I went to the dealership and Andre was nonchalant and didn't answer when I asked when my car was ready. On the paperwork it said 10:52. I don't know when he planned on letting me know. More

Thank you, Jordan Cruz! I love how you took seconds to greet me the minute I arrived. You listened to my concerns, and now I am driving the best car in the world from Camelback Toyota. I love my new car! greet me the minute I arrived. You listened to my concerns, and now I am driving the best car in the world from Camelback Toyota. I love my new car! Also, I would like to thank Eli for working with me and making sure all my needs were met. The car was a great selection. And finally, I can't forget about the cool guy that wrapped up the finance portion, Bryan Holsapple. I laughed the entire time during contracting. I even earned a new nickname during the process. What a great team! Thank you all for making my car buying experience amazing and something to remember. More

Seth Ibarra was my Service Advisor and he did an amazing job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I hi job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I highly recommend! More

Had my truck towed in on Monday morning for new tire. Called Tuesday 3 times and receptionist and service team could not locate truck and told me it wasn't there. Had to track down the tow truck driver Called Tuesday 3 times and receptionist and service team could not locate truck and told me it wasn't there. Had to track down the tow truck driver who swore up and down that he dropped it off at the service department at this location. Called back again on Wednesday to find out after being on hold that the truck was there and the service manager would call me later that day. No response, called again Thursday and service guy again told me my truck wasnt on file. Oh my god, finally after putting me on hold, the service manager that was supposed to call me back was off for the day, but keys and paperwork was on his desk. Nobody called me back, so disappointed and this should of been an in and out deal, just like it normally is when I go to Toyota Peoria. Instead, 3 days later, couldn't work Tues or Wednesday, pissed off customers and now I'm working Saturday and Sunday to get caught up! COME ON MAN! More

Jose cares about his clients; I am one. Always, Jose goes above and beyond the minimum to ensure that I receive proper care every time I come into the dealership. He is very well-versed with Toyota pr goes above and beyond the minimum to ensure that I receive proper care every time I come into the dealership. He is very well-versed with Toyota products, and always has good answers to my questions. Jose is a first rate serviceman. Sincerely, Karl More

Amazingly efficient and fast💥 While visiting from California, my car broke down and was towed to Camelback Toyota. I was helped by a Very friendly and helpful service advisor by t While visiting from California, my car broke down and was towed to Camelback Toyota. I was helped by a Very friendly and helpful service advisor by the name of Ryan Raymond. He was fantastic! I wish he was my advisor in California! He rushed my car in for analysis and kept me informed throughout the repair process! Once the repair was completed, he sent a Lyft to pick me up and the dealership paid the ride cost💥 5 Stars is all that’s offered-if they had 10 Stars, I’d choose it‼️👍 Thanks so much Ryan Raymond💥 More

RIPPED ME OFF TWICE NOW IN 3 MONTHS TO OVER $1000!! The first time I took my vehicle in it was regarding a key issue that was covered by a extra service agreement I had purchased when I bought my vehicl The first time I took my vehicle in it was regarding a key issue that was covered by a extra service agreement I had purchased when I bought my vehicle. Well they told me that it wasn't the key issue but rather it was a gas issue. My vehicle had run just fine on this same tank of gas I had purchased a wk prior perfectly fine UNTIL the key issue. Instead of just addressing the key issue, it's apparent they felt they needed to charge me for something/anything so they told me the reason my vehicle all of a sudden wouldn't start was because I had put in the wrong gas - that I had put in 85 octane instead of 87 octane. Well again it ran just fine with the same gas for A WK but now all of a sudden it wasn't the key issue but supposedly the wrong gas that i had put in my car the wk prior that was causing the issue. They charged me $928.38 to get my car back. I confirmed with Fry's Fuel Services that they didn't even sale 85 Octane and they even investigated the issue to make sure that they didn't accidentally put the wrong gas in their pumps that day that I purchased gas and confirmed 100% that they didn't do so. I provided all this information to Toyota and they are now refusing to call me back!! This is unacceptable. To make matters worse they charged me for ANOTHER item on my oil change this past Saturday that was AGAIN covered by my extended service agreement! This dealership does nothing but RIP PEOPLE OFF!!! More