Camelback Toyota - Service Center

Seriously amazing! dealerships are hard to work with but not this one. Jason was awesome! dealerships are hard to work with but not this one. Jason was awesome! More

I went for warranty work on my 2023 Toyota Tundra Platinum Hybrid. The trim on the back driver's side door bent back after getting caught on the front door. First call was to explain the situation Platinum Hybrid. The trim on the back driver's side door bent back after getting caught on the front door. First call was to explain the situation and volunteer to send pictures of the damage. I was told that I had to schedule an appointment so THEY could take pictures and get approval from Toyota. I took the time out of my day to bring my truck by the dealership so Nemo could take pictures. I was told they'd have to schedule the repair after they received the part. After they received the part, I scheduled an appointment for the repair. I showed up for my appointment and after nearly 3 hours of waiting in the lobby, I finally saw my truck being moved back for service. 10 minutes later - nearly 5:00 now - my advisor Nemo told me they needed my truck overnight. I had plans that night and the next morning so leaving my truck overnight was a huge inconvenience. Nemo would not provide a courtesy vehicle so I told him to give me my truck back. He later explained that courtesy vehicles were not provided for cosmetic repairs, even under warranty. I was upset about my wasted afternoon and asked for the service manager contact info. Nemo said he could have the manager contact me and I agreed. I received a call from Brandon Moss the next day. Never ended up talking with Brandon, but according to the website, Brandon is another service advisor. That maneuver feels pretty deceptive. I reluctantly decided to schedule another appointment since they already had the part and planned to drop my truck off overnight. Nemo said it would be ready in the morning. I received a call the next day and Nemo said they received the wrong part and they'd need my truck the rest of the day. Nearly 24 hours after I dropped off my truck I was informed it was ready for pickup. Upon inspection at pickup, I noticed a small chip in my driver's door where the trim hit it. Nemo seemed unconcerned. I asked him to document the damage so I could address it later. I don't understand how the service tech didn't notice and address the damage when he was working on the repair. My experience with other dealers - especially for warranty work has been much different. The service team did the bare minimum to resolve the issue. Not going back. More

I travel 31 miles one-way to have my vehicle serviced at Camelback Toyota. And the primary reason that I do that is my Service Advisor Jose Tijerino. Jose has never failed to be honest and professional w Camelback Toyota. And the primary reason that I do that is my Service Advisor Jose Tijerino. Jose has never failed to be honest and professional with me and has gone the extra mile to take care of me on several occasions. I recently had a purge valve fail at mid-afternoon while driving. I called Jose and he told me to bring it in; no appointment. The technicians actually stayed after closing time to make sure the repair was completed and I was back on my way safely. Jose and his team deliver customer service as it should be delivered. More

I have been going to Camelback Toyota since 1996. The team there is by far the best in the country. Jose Tijerino is my service rep. Nobody even comes close to the service he provides to me. If I cou The team there is by far the best in the country. Jose Tijerino is my service rep. Nobody even comes close to the service he provides to me. If I could give 10 stars I would. The work is done on time, the price is fair, and honest. My truck has 540,000 miles on it, and the Engine, and Transmission has never been opened up. All because of Jose, and his team. Thank you Jose, and everyone at Camelback Toyota ! More

Two oil changes ! st one they spilled oil on engine and never wipe it up and it leaked on my garage floor. 2nd oil change, requested Mobile One, they put the wrong oil st one they spilled oil on engine and never wipe it up and it leaked on my garage floor. 2nd oil change, requested Mobile One, they put the wrong oil in it and basically said.....oh, sorry we blew it. Brought my Sorento in for a scheduled appointment just for an oil change. After 4 hours, the car still wasn't done. I inquired why and they said they don't take appts for Kia. Even though I've had it there 3 times before. Then Thursday 6/15/23 brought the car in at 0730 hours. They ordered the wrong part. It's now going to be done MAYBE 6/17/23 on a Saturday. I can promise you after seeing that the service dept only got 2 1/2 stars I will now be driving to Bell Road to a different dealer. I have zero confidence in this dealership. ZERO....nada....they are horrible. More

Very disappointed. Long time customer of Toyota camelback. They have lost my business for life. Had an issue in the service department with disrespectful service man Long time customer of Toyota camelback. They have lost my business for life. Had an issue in the service department with disrespectful service manager. Took the time to seek out upper management about the issue and was again treated with lack of respect and empathy. Katrina Coscarelli reached out to me about my issue and was more concerned with who controlled the conversation than my actual grievance. Mind you this is a higher-level management employee who didn’t even take the time to ask me what happened. Katrina was more confused that I reached out in the first place. It’s upsetting because I have dealt with multiple sales members who made the car buying experience over the years a breeze for my family. I personally do not recommend wasting your time or money with this dealership. I will save Katrina or other management the copy and paste reply to this message… yes, we received an initial discount. But not everything in life with customer support is about money. Relationships and a service nature is how you keep people brand advocates instead of haters for years to come. More

Spent $768 to have the Tacoma I bought here serviced. Multiple fluids not topped off including one below the ‘minimum’ threshold and found a random piece of plastic in my engine compartment. Makes you w Multiple fluids not topped off including one below the ‘minimum’ threshold and found a random piece of plastic in my engine compartment. Makes you wonder what else wasn’t done properly and what other shortcuts were taken. More

This dealership is full of liers and thieves. Mike and Brandon in service do not care about you, just stealing your money. They claimed they would cover my tow, and then after the vehicle made it Mike and Brandon in service do not care about you, just stealing your money. They claimed they would cover my tow, and then after the vehicle made it to the dealership, they decided they had changed their mind, and are currently charging me 60 dollars per day until I pay for their $865 tow bill! That's literally extortion. I can't believe this place, it makes me sick to find out that there are people this cruel in the world. 0 out of 10, worst dealership in America. More

Let me start by saying its a rip off dealership that is based of scamming clients their money especially with this economic slow down of selling cars and maintenance is the only way they will be making mon based of scamming clients their money especially with this economic slow down of selling cars and maintenance is the only way they will be making money. The head of the maintenance department Isac is the worse where he always find excuses to cover their mistakes. I brought my car to fix it at the dealership, paid top dollar for something simple and my car stayed there for a week to be fixed. While driving in the freeway my pedal failed and it almost caused me to crash. None of the staff members or the general manager did anything about it. They just blamed the piece that they replace as a failed part that cost me my life. Are u kidding me and threatened me to post anything online More

Great team ! Friendly/ respectful. Made sure I got the right deal for my family straightforward no BS wasn’t trying to up sale me anything I didn’t want or need Friendly/ respectful. Made sure I got the right deal for my family straightforward no BS wasn’t trying to up sale me anything I didn’t want or need More