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Camelback Toyota

Phoenix, AZ

4.6
5,011 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,012 reviews

July 21, 2011

i was a first time car buyer and was very nervous about this whole experience. i worked with lisa garcia and her upbeat personality made it alot less stressful for me. she got me a great deal and assured t More

by jcorral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lisa garcia, drew in financing
July 13, 2011

My wife and I bought a new (in June of 2010) Highlander. We've brought it in for service a few times and all is well. What a breath of fresh air as we were always hassled with her BMW X-5 which we no long More

by Cava3r4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
6
July 09, 2011

Totaled my 2005 Toyota Corolla last Sat. evening and needed a new vehicle. Was shaken up after my accident and apprehensive about having to purchase a new vehicle. But everyone at this dealership was More

by veldan224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Garcia and I'm not sure whom else I signed papers with but he was very nice and helpful also
June 10, 2011

Klaus went above and beyond on many occasions! Besides being honest, down-to-earth and a very enjoyable guy, he made sure we found the right car at the right prices. He also kept us well hydrated and eve More

by saltylight3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus, Jesse, Jason. etc
June 09, 2011

My fiance and I went here to purchase a Prius. We got there and met Samba first. He went and got keys for us to test drive a 2009 Prius and then we weent inside. I wanted a newer reliable vehicle with a More

by ksuss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Boo and Samba
Jun 14, 2011 -

Camelback Toyota responded

Dear ksuss, We again apologize and regret if you feel Camelback Toyota was unprofessional or dishonest in it's sales process or service experience. We would like to clarify a couple of statements. When you arrived at Camelback Toyota your service advisor informed you that it would be a 4 hour wait to diagnosis the check engine light being on. He offered you a complimentary rental car so you wouldn't be inconvenienced and could leave the dealership. You declined our offer and choose to wait the 4 hours. Our first gesture of customer service. You were than advised the repair was to replace the coolant control flow valve. He discussed the cost to you, you agreed to the costs and by your signature on the authorization document we completed the repairs. In addition, we do not perform any repairs without a signed authorization either by phone or in person for any customer,this is protect both parties. Regarding the sales department experience, the pre-owned 2007 Prius with 41,000 miles that you purchased was a Toyota Certified Vehicle, it includes 3 types of warranties, 5yr/60,000 mile power train, 8yr/80,000 mile emission and 8yr/100,000 mile hybrid system. The value that needed replaced actually falls under the factory 3yr/36,000 warranty, so not even a consideration. The 2009 Pruis that you mentioned may not have been a certified vehicle and Boo was looking out for your best interest. The 2009 wouldn't possibly had these 3 additional coverages. Again, you were offered the opportunity to purchse extended protection, as all our customers are, and our documents indicate you declined this option while in our Business Office. Unfortunatley your costs were that of simply necessay unforseen repairs. In closing, I sincerely regret that you feel our staff found any humor regarding your experience. We are confidant that their laughter, if any, in our very large service area was completely unrelated. Our mature staff does take pride in professionlism. Our offer was not to place a value on you ksuss, our customers are invaluable to us, it was an offer to hopefully help you offset a future service cost on your vehicle.

May 25, 2011

From my first visit, until the purchase was completed, the folks at Camelback Toyota listened to me and never attempted to rush me into adeal, or put me in a car I didn't want or need. Although the tran More

by bobmjones44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Moore, Jeese Gray
May 24, 2011

This was not what we were expecting from a car dealership. Everyone was professional yet laid back. All the employees from the guy flipping hot-dogs out front to everyone within the dealership tha More

by cemarqua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus & Richey & several others
May 20, 2011

After having had less than satisfying experiences on two previous Toyota purchases at another local area dealer, I decided to try Camelback Toyota based on it's ratings on this website. I can honestly say More

by sevenx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McInnes, Jeff Stringer
May 15, 2011

I have been working with Lisa over the phone in regards to getting a newer vehicle for my family. I was rather specific in the type of Toyota I wanted along with the price I was willing to spend, how much More

by vicmo727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Otto Garcia
May 05, 2011

I sold my old used car to an employee here and ended up looking around to see what they had available since I needed another vehicle. Vaughn was the opposite of my idea of a new car salesperson and more l More

by rlesterphx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Worth
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