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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
4,907 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 4,907 reviews

October 17, 2024

Completely irresponsible, unprofessional, deceitful, management covers the lies by doubling down on the lies. Unresponsive More

by JWT0
Recommend Dealer
No
Employees Worked With
Archie
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Oct 22, 2024 -

Camelback Toyota responded

We take your concerns seriously, and it’s important to us to address the issues you've raised. It’s disappointing to hear that your experience did not meet the professional standards we aim for. We’d appreciate the chance to discuss this further and find a way to make things right. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 17, 2024

They didnt put hub cap on one side other hub cap has a hole after tire rotation. Manager still not retuned my call even though I called first thing. More

by WGERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager and Adam Pasang
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Oct 24, 2024 -

Camelback Toyota responded

It’s important to us that every detail of your visit is handled properly, and we regret any frustration caused by the lack of follow-up. We’d like to make this right and get this resolved for you. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so he can address this situation personally and ensure everything is taken care of.

October 16, 2024

Great customer service. Representative was very informative and nice. His recommendations were great and actually made sense. More

by PAULPR18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Moreno
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October 16, 2024

Palomo Gálvez and Miguel Silva were wonderful people to work with. We had a confusion about the paperwork a day later but the problem was corrected. Great teamwork. More

by glfhookred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Silva
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October 16, 2024

It was quickly done and without issues. Highly recommend. Yeeeeees yes yes yes yes yes More

by ivmise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 18, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a smooth experience and appreciate the recommendation. Your enthusiasm truly made our day!

October 16, 2024

Cammeon Clark was the best customer service representative I have ever had the pleasure and privilege of dealing with. He is excellent, he deserves a promotion and a raise. More

by anthonyclark500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cammeron Clark
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Oct 18, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Anthony! We're thrilled to hear about your positive experience. Our team is dedicated to providing top-notch service. We appreciate your support!

October 16, 2024

Titus was very very very very very very very very very nice to work with. More

by dyerdan33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tutus
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Oct 18, 2024 -

Camelback Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience working with Titus. We truly value our customers and strive to provide excellent service. If you need anything else or have more feedback to share, feel free to reach out. We look forward to assisting you again!

October 16, 2024

Friendly people and quick service free coffee and free water is a plus thank you More

by puppy.paws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service
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Oct 18, 2024 -

Camelback Toyota responded

Thank you for your positive feedback! We're thrilled to hear you enjoyed our friendly service and quick turnaround. We're glad you appreciated the free coffee and water—it’s our way of making your visit more comfortable. We look forward to seeing you again soon!

October 16, 2024

Aaron was very nice and professional. He got our issues resolved promptly. Very easy to return our rental car and pick up up my car when it was completed. More

by Patio3345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Oct 18, 2024 -

Camelback Toyota responded

Thank you for your kind words! We're glad to hear that Aaron was able to assist you professionally and promptly. It’s great to know that your experience with returning the rental and picking up your car was seamless. We appreciate your feedback and look forward to serving you again in the future!

October 16, 2024

Although I had to visit the shop 2 times, to resolve the same problem. They ended up finding the issue and fixed my truck. I appreciate the hard work and efforts to find the problem and resolve the issue More

by jessemcauliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uriel Garcia
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Oct 18, 2024 -

Camelback Toyota responded

Thank you for your patience and understanding as we worked to resolve the issue with your truck. We're glad to hear that our team was able to identify the problem and get it fixed for you. Your appreciation for our hard work means a lot to us, and we’re always here to help if you need anything else in the future!

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