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Camelback Toyota

Phoenix, AZ

4.6
4,904 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 4,905 reviews

October 21, 2024

Mike was super helpful and took time to ensure all my questions were answered or addressed More

by curtis.tinnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 23, 2024 -

Camelback Toyota responded

Thanks for the awesome review, Curtis! We're thrilled to hear that Mike provided you with such great support. Our team is always here to help, and your feedback means a lot to us. Looking forward to serving you again!

October 21, 2024

Always such great service at Camelback Toyota! Cesar and the team are so amazing! Thank you all! More

by p.fowlerfuentez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar and Greg
Oct 23, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with Cesar and the team. Your support means a lot to us, and we look forward to serving you again!

October 21, 2024

Ruben was very nice and helpful we would call on him again he was running around getting the paperwork done so we could get on our way the two-hour drive home was all good. More

by dkadams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben
Oct 23, 2024 -

Camelback Toyota responded

Thanks for the great feedback! We’re thrilled to hear that Ruben provided such helpful service. We appreciate your support and look forward to assisting you again in the future. Safe travels on your next journey!

October 20, 2024

My service advisor is amazing! He’s the only reason I keep going to this dealer. He is friendly, attentive and always super helpful! Mr. Jim is a rockstar! More

by ulloa.nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim, Service Rrp
Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Nora! We're thrilled to hear about your positive experience with Mr. Jim. He truly is a rockstar and embodies our commitment to excellent service. We appreciate your loyalty and look forward to seeing you again soon!

October 20, 2024

As with ANY car dealership i have dealt with, i got the run around by the salesperson and the purchasing manager (the person i signed the contract with). I hate going to dealerships and this one just conf More

by Ileneriffle
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ian Grundstrom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Mendivil
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ryan finkle
Oct 22, 2024 -

Camelback Toyota responded

We understand that purchasing a vehicle can sometimes feel overwhelming, and we appreciate your feedback regarding the communication you encountered. Our goal is to make the process as straightforward and transparent as possible. We value your insights and would like to discuss your concerns further. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 20, 2024

Setting appointments is frustrating and not straight forward. Communication is mid. Having to search your office for the desk of a guy a barely met once so I can tell him I'm there to pick up my vehicle More

by AWELL359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel was helpful and did his best to make the process easy.
Oct 22, 2024 -

Camelback Toyota responded

We understand that navigating the appointment and vehicle pick-up process can be frustrating, and we appreciate you bringing this to our attention. It's important to us that our customers feel valued and that their time is respected. We're glad to hear that Samuel was friendly and helpful during your visit; however, we recognize that the overall experience needs improvement. We’re actively working on enhancing our communication and streamlining the pick-up process to make it more user-friendly. If you have any further suggestions or would like to discuss your experience in more detail, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com

October 20, 2024

Following service I asked for a valuation of the car and what the dealership would give me for it and they never got back to me More

by Erika331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 22, 2024 -

Camelback Toyota responded

We understand how important it is to receive timely information regarding your vehicle's valuation, and we apologize for any oversight on our part. Your interest in getting an accurate appraisal is valued, and we want to ensure you receive the assistance you need. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 20, 2024

making a lot of recommendation to repaiir my Toyota Camry that do not have problem. I am glad I did not fall into scam saying that all of parts need ATTENTION which it is not. I just bought this Toyota Ca More

by deafarzona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Oct 22, 2024 -

Camelback Toyota responded

It’s unfortunate that you felt pressured to make repairs that weren’t needed, especially on a car you just bought. We understand how disheartening it can be to encounter situations where unnecessary services are recommended. To ensure you have the right information and support, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He can help clarify any recommendations you’ve received and provide the guidance you deserve.

October 20, 2024

Always a a good experience at Camelback Toyota. They are kind and honest, runs on time and respect my time. More

by SMJ1.43430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 22, 2024 -

Camelback Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear you consistently have a great experience with us. Our team values kindness and honesty, and we appreciate your recognition of our commitment to respecting your time. Looking forward to serving you again!

October 20, 2024

Everything was great. The burgers were really tasty. The wait time wasn't too long. More

by nhanle.le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro
Oct 22, 2024 -

Camelback Toyota responded

We're thrilled to hear that the wait time met your expectations. Your feedback motivates us to keep delivering great experiences. We look forward to serving you again soon!

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