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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
4,904 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 4,904 reviews

October 22, 2024

The recptionist so rude when i came to pick up my car. They just sitting there and laughing something . Never come back More

by lochua1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Ajayi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Camelback Toyota responded

This is not the level of professionalism we strive for, and we will address this matter internally to ensure it doesn't happen again. We value your business and would like the opportunity to discuss this further. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 22, 2024

Did a rotation without approval. When asked to speak to manger was told they were busy and would call back. Still no call. Tire rotation not needed as service is free at Costco. More

by yelilarellano1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
958 lee
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Oct 28, 2024 -

Camelback Toyota responded

We understand how frustrating it can be when expectations aren't met, especially when it comes to services like tire rotations. It’s concerning to hear that you weren’t able to speak to a manager when requested and that you haven’t received a follow-up call yet. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 21, 2024

Too Overpriced. Lacks transparency compared to mom pop shops. Would prefer to speak directly to mechanic More

by jlar92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
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Oct 22, 2024 -

Camelback Toyota responded

We understand that pricing and transparency are crucial when it comes to your vehicle service. We strive to provide quality service, but we appreciate your feedback on how we can improve. If you’d like to discuss your concerns further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 21, 2024

Chase Carson was great, would never trust the finance department again, wasted way too much of my time, and would never allow document fees or finish coverage - waste of money. Overall, I would like rec More

by DREW G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Carson
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Oct 22, 2024 -

Camelback Toyota responded

Drew, we're glad to hear that Chase Carson provided you with great service. However, we understand your concerns regarding the finance department and the document fees. We strive to provide transparent and straightforward experiences for our customers, and your insights will help us improve. If you would like to discuss this further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 21, 2024

Bobby was very friendly and helpful. Kalil was very knowledgeable. And everyone else who we encountered were nice, polite and helpful. More

by cclala55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Latour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alsaadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby in sales
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Oct 22, 2024 -

Camelback Toyota responded

We're thrilled to hear that Bobby and Kalil made such a positive impact during your visit. Our team strives to provide excellent service, and it’s great to know you felt well taken care of. We appreciate your support!

October 21, 2024

Cammeron was exceptional, great customer service and a great attitude, went above and beyond to ensure my needs were met. More

by Artamis Karrys.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
cammeron.
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Oct 22, 2024 -

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear that Cammeron provided exceptional service and went the extra mile for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

October 21, 2024

Very Helpful. Answered all my questions, will definitely recommend to anybody that goes to Camelback Toyota. More

by BORTIZ1901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Pasang
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Oct 22, 2024 -

Camelback Toyota responded

We're thrilled to hear you found our team helpful. Your recommendation means a lot to us, and we’re here to assist whenever you need. Enjoy your experience at Camelback Toyota!

October 21, 2024

They were right there to greet me and to find the service advisor which got vehicle service set up with approximate time service will be done ✅ More

by RIOSA30
Recommend Dealer
Yes
Employees Worked With
Ryan in service kept me well informed while vehicle was being serviced
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Oct 22, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a smooth experience with our team. Providing prompt and helpful service is our priority. We look forward to assisting you again!

October 21, 2024

Awesome people, very quick turn around times. They make you feel comfortable while you wait for your vehicle. More

by BERENICEMATA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our team and appreciated the quick turnaround. Making our customers feel comfortable is a top priority. We look forward to serving you again!

October 21, 2024

Mike was super helpful and took time to ensure all my questions were answered or addressed More

by curtis.tinnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Oct 23, 2024 -

Camelback Toyota responded

Thanks for the awesome review, Curtis! We're thrilled to hear that Mike provided you with such great support. Our team is always here to help, and your feedback means a lot to us. Looking forward to serving you again!

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