Camelback Toyota

Great Dealership with a great staff and even better values. Can't Recommend this place enough! values. Can't Recommend this place enough! More

Professional, honest, kept our family in a vehicle that was within our means and did not try to upsell or change our minds was within our means and did not try to upsell or change our minds More

Worse dealer. Dishonest sales people and wort service staff. They lie about everything and sell lemons to hardworking honest people. staff. They lie about everything and sell lemons to hardworking honest people. More

Extremely disappointed with this dealership. At first I was shocked and how great they were.. should of known it was too good to be true. They were great at keeping me updated with the car so I could g was shocked and how great they were.. should of known it was too good to be true. They were great at keeping me updated with the car so I could get it. I arrived extremely early to be sure I was able to purchase the car, and I was.. after waiting for a total of 10.5 hours. Not only did I wait 10.5 hours, but I also paid 10k more than MSRP including their 3k upcharge due to ‘covid losses.’ Wouldn’t even talk the number down. Told me I wasn’t eligible for Military Rebate although the website states ‘Household members of eligible U.S. military personnel’. As well as I had many documents including an ID to show. I also planned on trading in a car which was valued 16k on many online sites. They wanted to give me 6k! 10k under its valued price. After I left, is where the dishonesty started. While In finance, I myself, declined Toyota financing twice. They offered a 1.99% to go through them, but I still chose MY bank at a 2.14% rate because it made a dollars difference in the payment overall. My husband on the phone declined it as well. A total of 3 declines to go through Toyota Financing. 3 weeks later, I find out they did NOT use the approval letter from my bank of choice and went with their own financing. Not only did they not use my approval letter (which ran my credit for no reason at this point) and decided to be shady and use their own company (which also ran my credit), they didn’t even provide the 1.99% rate! Due to moving out of the country in the near future, I wanted ALL of my finances in one place and all they did was screw me. After many attempts to contact, they always say they’ll get back to me, then don’t. This dealership is shady and dishonest to their customers. I will refinancing the first chance I get due to their lack of honesty. More

2 weeks into my car and a faulty pice fell off! Won’t fix! Horrible. 50,000 car and to get treated the way I did just not acceptable from any company/Business. Salesman bring in we Will take care of it-p fix! Horrible. 50,000 car and to get treated the way I did just not acceptable from any company/Business. Salesman bring in we Will take care of it-parts and public relations call me back( what a joke) literally tell NO it was on car when you drove off! So not only do they not stand by any kind of standards the undermine her own people very very sad I have been beating the door down on this whole thing for week and a half now and I’m not gonna rest until I make a know how undermining this dealership is! It maybe time for 3 on your side! More

Ray Lopez, Salesman is the most down to earth person that truly wants to help you & treats you like family. Denita Long-Kaiser, Finance is the best person who is so kind & gentle in making the finance expe truly wants to help you & treats you like family. Denita Long-Kaiser, Finance is the best person who is so kind & gentle in making the finance experience go with ease. She truly treats you like family also & wants to help you with your present & future finance goals. They are the best team who work together seamlessly!!! This is the only place I purchase my vehicles from for years. Now my daughter does the same too. More

DISHONEST! DISHONEST! DISHONEST!This is the most DISHONEST! DISHONEST! DISHONEST! This is the most DISHONEST, DISHONEST, DISHONEST -AND- UNETHICAL dealership I have ever dealt with! I worked DISHONEST! DISHONEST! DISHONEST! This is the most DISHONEST, DISHONEST, DISHONEST -AND- UNETHICAL dealership I have ever dealt with! I worked with their Internet department over a week's time. Friday, 9/10, Shaun (Mgr) called me and told me that the truck I wanted would be in between Sept 13th and the 15th and that the truck was mine since we'd agreed on a price (of course, if someone came in before me and bought it, that could happen) and that he wrote notes in the book that the truck was mine and what the price is that we'd agreed on. Jesse (Mgr) called me on 9/13 and told me that the truck hadn't come in but should be in tomorrow. He told me that no one else was interested in this truck as far as he knew so it was mine. At 8:15 am this morning (9/14), I got a text from the salesman saying that the truck was in. I questioned him on that because Jesse (Mgr) called me yesterday and told me that it had not come in. I asked him to double-check because of the conversation I had with Jesse the afternoon before. At 8:20, the salesman texted me back saying it was for sure on the lot and to hurry in and get it. I was at the dealership at 10:33 am because I was told once they called me I needed to be in within 2 hours or they would give it away. I was told by the salesman that the truck was NOT on the lot (but expected in a few hours). In the meantime, the MANAGER & I EACH ACCEPTED THE PRICE *and* I completed all of the paperwork. I even wrote a check (which the salesman said to hang on to)...I'd even called the credit union and had them transfer the money into the checking account since we were paying CASH for the truck. During this time I was waiting at the dealership, the salesman kept checking on me....told me to go to lunch and they'd reimburse (which they didn't). I was at the dealership from 10:33 to 2:00pm. At 1:45pm the salesman came up with a manager and told me that someone else just showed up and were offering more than we were so unless I upped my price, I'd lose out. DISHONEST, DISHONEST, DISHONEST! UNETHICAL! This vehicle was MINE! I was there first, I had made a deal that was ACCEPTED by MANAGEMENT, and now it was becoming a silent auction! The excuse was, "well with low inventory, this is how it is...." and "different departments were working on it".... that is COMPLETE B.S.! That's THEIR problem, not mine. I was there first, I had been waiting for the truck to come in, AND the deal had been sealed & approved by not only me but by management! This is completely UNACCEPTABLE!! DO NOT EVER, EVER, EVER GO TO CAMELBACK TOYOTA. RUN, DRIVE, SPEED, PAST AND GO TO ANY OTHER DEALER! (Upon reading reviews on Google Reviews, they pulled this same crap with other people on 9/8 & 9/12....so it's nothing new to them to be DISHONEST & UNETHICAL). If Camelback responds and asks me to call Customer Service, I will not be doing that. With all of the information I have provided, they can figure out who I am and they can call me and make this right! More

I was able to find a car I love, my new 2019 Toyota C-HR, thanks to the wonderfully professional Mark "Moose" Hess and the DASH department! Moose was very attentive making sure I knew everything there was t thanks to the wonderfully professional Mark "Moose" Hess and the DASH department! Moose was very attentive making sure I knew everything there was to know about the vehicle which made me confident in my decision. I'm extremely satisfied both with my purchase and the fantastic experience at Camelback Toyota. More

TOOK MY CAR IN DUE TO ENGINE LIGHT ON/DIAGNOSTIC FOUND WATER IN THE FUEL. AFTER GETTING AN ESTIMATE FOR REPAIRS, I TOLD ED TO NOT PROCEED UNTIL I LOOKED INTO COVERING THE COST. AFTER TELLING ED TO NOT WATER IN THE FUEL. AFTER GETTING AN ESTIMATE FOR REPAIRS, I TOLD ED TO NOT PROCEED UNTIL I LOOKED INTO COVERING THE COST. AFTER TELLING ED TO NOT FIX THE PROBLEM, HE TOLD ME THAT THEY HAD ALREADY TAKEN FUEL OUT OF THE TANK. AFTER LEAVING THE BUSINESS WITH A 1/4 TANK, I RETURNED TO TOYOTA DUE TO THE FUEL LIGHT TURNING ON (ACTUALLY ONLY HAD A GALLON). THEY HAD NO BUSINESS STARTING A JOB WITHOUT PERMISSION!!! More

Great service and friendly. Known Jusseff for years. Wouldn't buy from anyone else Wouldn't buy from anyone else More