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Camelback Toyota

Phoenix, AZ

4.6
4,895 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 4,895 reviews

October 27, 2024

After taking 2 hours for an oil change, with appointment, replacing my sway bar linkages was recommended and quoted over $1600. I was quoted $450 at 3 other shops. This is ridiculous, unethical and predato More

by david.bremson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 28, 2024 -

Camelback Toyota responded

Our goal is to provide not only quality service but also transparency in all we do, and we recognize that trust is essential. We’d like to discuss this in more detail and see how we can improve. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can go over your experience together and address any concerns.

October 27, 2024

The customer service was excellent. I am very satisfied. I would recommend others to seek services with Toyota Camelback More

by Miangel68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 29, 2024 -

Camelback Toyota responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our customer service. Your recommendation means a lot to us. We look forward to serving you and others in the future!

October 27, 2024

Michael was my service advisor and was able to explain everything to me and keep me updated every step of the way More

by pvander78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael french
Oct 29, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Michael provided you with clear communication and support throughout your experience. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!

October 27, 2024

Throughout a tough situation the staff was able to help me and get me into a car. Special thanks to Ali, Chris, and the finance team! More

by moreheade12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Wahaidi, Jon Farris
Oct 29, 2024 -

Camelback Toyota responded

We’re thrilled to hear about your positive experience! Our team strives to provide excellent service, especially during tough times. We’ll make sure to pass along your thanks to Ali, Chris, and the finance team. Enjoy your new car!

October 27, 2024

I bought my 2024 Corolla Hybrid at Camelback Toyota after having a Prius for over a decade; I asked for and was given a fair price on both my purchase and trade in and the buying process was smooth for me. I More

by JMCG5820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barnett
Oct 29, 2024 -

Camelback Toyota responded

Thanks! We're thrilled you had a smooth experience with your Corolla Hybrid purchase and appreciate your loyalty over the years. It's great to hear our team has consistently provided you with timely service and options. Looking forward to seeing you again!

October 27, 2024

Trato amable,se hizo cambios justos aunque quisieron cobrarnos de ante mano pero supimos manejarlo correctamente. More

by JeffHardyMoore35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zarco
Oct 29, 2024 -

Camelback Toyota responded

¡Gracias por tu comentario, Jeff! Nos alegra saber que te sentiste bien tratado y que pudiste navegar el proceso sin problemas. Tu experiencia es importante para nosotros y apreciamos que te tomes el tiempo para compartirla. ¡Esperamos verte de nuevo pronto!

October 27, 2024

The personnel at the dealership were friendly, easy to work with, fully transparent with all the numbers required for me to make an informed decision on buying a car. There was no pressure from anyone in More

by JCVASZILY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Conway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Gagne - 5 Stars
Oct 29, 2024 -

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with our team, especially Michael and Daniel. Your kind words about their support and transparency truly motivate us to keep delivering excellent service. Enjoy your new car!

October 27, 2024

Love Titus he is terrific. I feel a good job was done with my car. Not pleased with sending me again a big list of what they thought should be done. Titus knew what I wanted an More

by swcuff14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not talk to anyonr but Titus Petty
Oct 29, 2024 -

Camelback Toyota responded

Thanks for the great feedback on Titus! We appreciate your insights regarding the service follow-up. Your concerns are important to us, and we’ll work on improving communication to align better with your preferences. We’re here to ensure your car gets the care it needs!

October 27, 2024

Great location, very professional and friendly service! The waiting area is the best I love this place! More

by ELNEGRIS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Legarda
Oct 29, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear you enjoyed our location and found our team friendly and professional. We take pride in our waiting area, and we're glad it made a positive impression. Looking forward to welcoming you back soon!

October 27, 2024

Experience was great. I’ve already completed this survey so I believe this is a duplicate response More

by Jamie.stinnett
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Jamie! We’re thrilled to hear you had a great experience. Our surveys help us continually improve, so we appreciate you taking the time. If there's anything else you'd like to share, we’re all ears!

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