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Camelback Toyota

Phoenix, AZ

4.6
4,895 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 4,895 reviews

November 06, 2024

Mr. Michael French was my advisor in the service appointments. He was exceptionally knowledgeable and great in response and communication about the vehicle and what it needed done. Most honest and u More

by Iamacrazypanda72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael "Perfect" French
Nov 07, 2024 -

Camelback Toyota responded

We’re thrilled to hear about your positive experience with Mr. French! His dedication to clear communication and honesty truly sets him apart. Thank you for sharing your feedback; it’s always great to know our team is making a difference!

November 06, 2024

Horrible Dealership! !!!! Will never use them again other than for what my extended warranty covers. I had heard nothing but good things about Toyota until I had to deal w More

by MOMMAYANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremiah, service was good
Nov 08, 2024 -

Camelback Toyota responded

We understand the importance of trust in both our sales and service departments, and it’s clear we fell short of meeting those expectations. We’re glad to hear that Jeremiah and the rental team were helpful, but we know this doesn’t make up for the other concerns you mentioned. For a more detailed follow-up on your experience and to explore ways we can help resolve these issues, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

November 06, 2024

I had an 8:30 appt. At 10:30 I was asked if I wanted 5 items plus what I came in for? It was a $13.17 part. 3 hours to replace a small fuel door return spring. I was no More

by gp9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Titus
Nov 08, 2024 -

Camelback Toyota responded

We understand how frustrating it can be when a quick fix like a fuel door return spring takes longer than anticipated. To discuss this matter further and ensure we address your concerns directly, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

November 06, 2024

Love working with Camelback Toyota and Frank, they always come through and make sure my car is in the best shape. They keep me informed of recommended services and everything happening to my car. Thank you! More

by SGLOTHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Moreno
Nov 07, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you had such a positive experience with Frank and our team. Keeping your car in great shape and you informed is our priority. We appreciate your trust in us and look forward to continuing to serve you!

November 05, 2024

I really like Toyota vehicles, and I love my car. However, it feels like the service department charges me more each time I go. That said, they do keep my car running at its best as long as I keep up More

by PISCES75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario service department
Nov 06, 2024 -

Camelback Toyota responded

Thanks for your fantastic review! We're thrilled to hear you love your Toyota and that Maurio has provided great service. We appreciate your feedback on our pricing and discounts; we're always looking for ways to improve. Enjoy your ride, and thanks for being part of our community!

November 05, 2024

I had a great experience today. I got my oil change done and they were so fast and professional. Lee Harris is a great advisor, very informative and very professional. More

by Manny G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Harris
Nov 06, 2024 -

Camelback Toyota responded

Thanks for your fantastic review, Manny! We're thrilled to hear about your positive experience and that Lee made such a great impression. We strive for efficiency and professionalism, and it's wonderful to know we hit the mark. Looking forward to seeing you again!

November 04, 2024

It took five hours to conclude the purchase aftter i had chosen the vehicle Zand agreen on the price This was frustration at its height More

by MONTAMIAZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
No
Nov 05, 2024 -

Camelback Toyota responded

We understand that spending five hours after selecting a vehicle and agreeing on a price must have been frustrating, and we aim to streamline this process for a smoother experience. To discuss this further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

November 04, 2024

Great service great work I wish I didn’t have to write fifteen words thanks More

by AZDARKSKIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rodríguez
Nov 05, 2024 -

Camelback Toyota responded

Thank you! We’re thrilled to hear you had a great experience with our service. Your feedback means a lot to us, and we appreciate you taking the time to share it!

November 04, 2024

Great dealership! Uriel always goes above and beyond, providing exceptional service and support every time. More

by stelladheming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uriel
Nov 05, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear about your positive experiences with Uriel. Our team is dedicated to going the extra mile for our customers, and it's wonderful to know that shines through. We appreciate your support!

November 04, 2024

Greeted quickly and pleasantly. Service requirements discussed throughly. All work completed correctly and within timeframe agreed upon. Vehicle returned clean, no leaks or hand More

by KENLARSEN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Nov 05, 2024 -

Camelback Toyota responded

Thank you, Ken! We're thrilled to hear about your positive experience with Robert and our team. We strive for excellent service and appreciate your feedback. Looking forward to serving you again!

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