Camelback Toyota

I had an extremely disappointing experience with Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfr Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfront payment would be $200–$250, but after repairs were done, we were suddenly asked to pay nearly $1,000. I was also made to sign electronic documents without being shown any paperwork — and I’m not even the legal owner of the vehicle. On top of that, we were charged $44 for a loaner car that was promised to be free. We were left at the dealership for hours under emotional stress, with our vehicle being held. This was unprofessional and unacceptable. I hope management seriously reviews how this was handled. More

Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unpro at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota’s used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the vehicle in question had 174,000 miles (2011 Toyota 4Runner $16,980 black in color). Despite this, Chris Quitana proceeded to run my credit and submit multiple applications to various banks without fully explaining the consequences, resulting in multiple hard inquiries that negatively impacted my credit. Despite me using a vehicle to trade in, I was then pressured to provide more money down and offered high-interest loans, despite my efforts to use my own financing. The entire process felt focused on dealer profit — not transparency, honesty, or customer service. In addition to the misleading financing, Chris Quitana attempted to pressure my wife into co-signing legal documents before she had even seen the vehicle. She specifically requested to inspect the car first — a basic and responsible request — yet this was ignored. Attempting to have someone sign binding documents without viewing the vehicle is deeply unethical and shows a complete disregard for informed decision-making. Most concerning was the manager's inappropriate physical behavior, as he repeatedly touched my wife’s hands and arms during conversation. This is entirely unacceptable, especially in African, Asian, Muslim, and many other cultures, where such physical contact in a formal setting is considered disrespectful. It made us both extremely uncomfortable and showed a serious lack of professionalism and cultural awareness. To add to the list of unethical conduct, the dealership considered taking my vehicle as a trade-in, but Chris Quitana falsely claimed it had emissions issues — an accusation that had no basis and appeared to be a deliberate tactic to undervalue my car. I have had no such issues with the vehicle, and this false statement felt like an attempt to manipulate me into a poor trade-in deal. As an African American customer, I must also emphasize that my experience aligns with nationally documented patterns of discriminatory auto lending and sales practices. Studies by the Consumer Financial Protection Bureau, the National Fair Housing Alliance, and other oversight bodies have consistently shown that minority buyers are often steered into higher interest loans and treated unfairly, regardless of creditworthiness. My experience at Camelback Toyota is sadly consistent with these findings. This pattern of dishonesty, pressure tactics, cultural insensitivity, and discriminatory behavior is unacceptable. I will not return, and I am in the process of filing formal complaints with the Consumer Financial Protection Bureau, the Better Business Bureau, and the Arizona Attorney General’s Office. I strongly advise other consumers — especially those seeking ethical, culturally respectful service — to proceed with caution when dealing with this dealership. Cordially, Derrick R. More

This guy is a straight up xxxxx. He doesn’t know how to sell cars. This dealership tries to sell you so many options after already confirming a price. Do not believe anyone at this d He doesn’t know how to sell cars. This dealership tries to sell you so many options after already confirming a price. Do not believe anyone at this dealership, especially Lon. He is a snake in the grass who will lie to your face and he enjoys doing it. This guy is literally one of the worst human beings I’ve ever met in my entire life. Please do not do business with this dealership. More

Terrible customer service, laughed in my face. I waited 5 weeks to reserve a vehicle being built. They tried to add 3k in dealer add ons without any explanation. I wanted none of the add ons. He t I waited 5 weeks to reserve a vehicle being built. They tried to add 3k in dealer add ons without any explanation. I wanted none of the add ons. He told me that it wasn’t in his best interest to sell me the car because he would make more money if I didn’t reserve the vehicle. I will never purchase from Camelback Toyota. I will post on social media and tell everyone I know to never purchase at this dealership. Total rip off. More

We have purchased 3 cars from Camelback and have always loved their professionalism and friendliness. We had a great car buying experience recently with Melanie Kranz and highly recommend her. She was extr loved their professionalism and friendliness. We had a great car buying experience recently with Melanie Kranz and highly recommend her. She was extremely patient with us as she helped us find the right car. Highly recommend Camelback Toyota and Melanie! More

Would not recommend. I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently cal I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently call Andre in the service department to follow up. He was not proactive and indifferent. At one point he asked me to send him a photo of the piece that needed to be replaced. I did (even though the dealership should have had that on record since they sold the car..). He had me bring the car in the get the part replaced but upon arriving, said he actually didn’t have the right part. It created an extra trip and was a waste of time. I will not use camelback Toyota for service in the future More

Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purcha Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purchase Camelback Toyota truly went above and beyond to earn our business purchasing of a fully loaded 2025 Rav4... Selection s amazing and make the buying experience very simple.. No wonder they sell 1,000 a month.. Even when new day check-in’s to see how we’re doing.. Amazing... Great job Camelback..! More