Camelback Subaru - Service Center

Service in Service Dept. Robert, my Service advisor, was professional and very helpful the three times my car was serviced so far this year (2019). Brandon was my previous Se Robert, my Service advisor, was professional and very helpful the three times my car was serviced so far this year (2019). Brandon was my previous Service advisor, and I was very happy with him also. More

Worst Service with no resolution! I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very str I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very strong gas odor inside and outside of the vehicle, It has been so bad at times that I end up with a headache or feeling dizzy. We can't drive with the windows up for at least 10 minutes or the smell is too overpowering. I took the Atlas in and told the service person that it is only first thing in the morning. He started it that next morning and agreed that there was a strong odor of gas. The tech couldn't find the issue, so of course they ask me if I had overfilled the gas (must be the girls fault, silly woman doesn't know how to pump gas), causing the smell. Well first off NO and secondly, the tank was at 3/4 full so how could it possibly be overfilled at this point causing a gas smell??? They decide to do a dye test and don't see a leak.... hmmm ok well then it is something else right?.... Nope, now they miraculously no longer smell any odor in the morning and are sure that this is just a "characteristic of the Volkswagen" . Really it is a characteristic for the car to get so noxious that you feel dizzy while driving? Doesn't sound like a great marketing point (in my opinion). I say to the service adviser Paul that I am really unhappy with the fact that they are returning the car to me knowing that there is something wrong and I hope VW will cover and cost, should I pass out while driving. His answer, "VW knows the risks" REALLY!!! Great thanks for keeping my car for 3 days working on it for a total of 7 hours according to Paul and doing absolutely nothing!!! Appreciate it. More

Not surprised Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using v Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using vulgar language without any care in the world. Referring to a potential customer who was not ready to make a purchase but the sales rep refoto him as a “jerk”. And to hear how they want to treat people in general. I seriously wonder where their morals are at. One sales guy talking to others “ I will show her the best 3 minutes of her life “ And to think my wife was going to purchase another Subaru from them... I do not think so. This goes to prove my point that 99% of all car dealerships only care about 1 thing lining their own pockets and not caring about their loyal patrons. You always see the commercials that Subaru’s really cares... they are so right they only care about themselves and not anything or anyone else. It is very concerning that these individuals talk the way they do I am hoping that is does not fall on deaf ears I am by no means wanting to get anyone fired as these are mere training opportunities. More

Waste of my time I had an appointment at 8am for the airbag recall. When i checked in they confirmed that my appointment was for the airbag, so i went and sat down. TW I had an appointment at 8am for the airbag recall. When i checked in they confirmed that my appointment was for the airbag, so i went and sat down. TWO HOURS later, they call me to the counter to let me know they couldn't work on my car because they don't have the part they need. Really not sure why i had to wait for two hours when my car wasn't even being worked on. Such a waste of time, and now I still have to go back because I need this taken care of. I will be making an appointment at a different location. More

They fumbled the ball but scored a touchdown My 2003 Subaru Baja needed a new taillight after I had backed into a flatbed trailer. Dalton in the parts department got right on it, set up getting i My 2003 Subaru Baja needed a new taillight after I had backed into a flatbed trailer. Dalton in the parts department got right on it, set up getting it painted only to find out, whoops, wrong part!. After two trips to the dealer to sort this out, Grant in the Service area offered to stop by my house on his way home from work to install the correct part instead of me having to chance another road trip to the dealer with a busted taillight -- and a possible ticket. New part works and looks great. I'm very pleased with the spirit and service of Camelback Subaru. This place is the best. More

Great service Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not on Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not only do they repair your vehicle efficiently but they are very pleasant and wash your vehicle before you leave. I like my Subaru a lot. However, the gas mileage is disappointing. Even on a trip I only get 26 miles/gallon. More