Camelback Subaru - Service Center

I haven't bought a new vehicle at Camelback in several years but I've had several vehicles serviced there since 2001, including the three I currently own. I am of the mind set that the service is the mos years but I've had several vehicles serviced there since 2001, including the three I currently own. I am of the mind set that the service is the most important part of a dealership, you spend a couple of hours with sales people (usually very nice folks) but you work with the service people for years. I can only say that I am just about done with there service department. They used to have the same personnel working there for years, now you won't see the same people (except one) 6 months from now. I think before you buy anything you should be sure the service department is what you expect. More

I've taken my car to this dealership for service since I bought it back on 2016. It is out of my way, but I don't mind the 20+ minute drive. It is more expensive than using a regular shop, but I've always l bought it back on 2016. It is out of my way, but I don't mind the 20+ minute drive. It is more expensive than using a regular shop, but I've always liked the service, even after a few minor incidents, which they always made right. This time, I don't think I can go back to them for service. I made an appointment for 01/13 at 2:30PM. I had a few things that needed to be repaired, so they told me to bring it back the next day, since they would need it all day. It was understandable, and I agreed. The service adviser made the new appointment for me. I went again on 1/14 morning, and I was told that there was no appointmnet, so I had to go again the next day on 1/15. I dropped off my car at 10AM. I didn't hear back from them until I called them in the afternoon. I got a call before closing stating that they did do an inspection, but they didn't do ANY work. No headlap, brake pads, fog light, nothing. I had to take the vehicle back from them, since I needed it back to pick up my parents from the hospital and drive them for close to 3 hours back to their home. I was going to take it back on Friday or Saturday, but I called and texted the service adviser without a response. They do not have consideration for your time. I did get a lyft back home and back to get my car from them, but after all the times I went out of my way to go to them, it was frustrating and dissapointing. More

Extremely disappointed in the customer service at this dealership.. We will never go back for services. We did not deal with the sales department but the service department was one of the worst experience dealership.. We will never go back for services. We did not deal with the sales department but the service department was one of the worst experiences we’ve had. We will only use Peoria Subaru from here on out More

Liars and thieves They had my car for over 2 months guessing as to what was wrong. Sent me home with it after one month and it had the same issue. Limped it back in a They had my car for over 2 months guessing as to what was wrong. Sent me home with it after one month and it had the same issue. Limped it back in and they took another month to screw around with it. Charged 1200.00 for a transmission wire harness. Said it was fixed. Drove it off the lot and it stalled out in front of the dealership. Almost died as this was cutting across traffic on a left turn. A cop was there and stopped traffic and helped me push it back in. The service department's mouths were wide open apologetic and said oh we will fix this, we are so sorry. I say make sure I'm refunded as you didn't fix anything. Two days later, oh hey sorry. You need a new transmission for 6000. Oh and by the way we won't be refunding the worthless work we already did or crediting it towards the new transmission. As an aside I spent 2,500 on transmission repairs here 6 months ago. This all should have been covered under the prior work warranty. They never refunded it because they are crooks. I had it towed elsewhere and fixed for 300. Never go here. More

I came in to replace my driver side doorhandle that has been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it was due to normal wear and tear from a hand opening the door over 2 years and probably a fault in the manufacturing of that specific doorhandle. When I came in two days ago, they told me the part cost $30, and without even asking me if that price point was okay, went ahead and ordered it for me, telling me I could schedule an appointment for Friday to come in and get it fixed. I came in today for the appointment and had them take my car off my hands, without telling me the price, and let me know it would be many hours before my car was finished due to them being swamped. I walked around for about 20 minutes before coming back to get a quote on the price, which I didn't yet have. He told me it was going to be about $180. I told him I no longer wanted the service as for that price I would just tape the doorhandle and figure it out myself. He left to go "get my car" and came back with the news that they had actually already finished my car (if you Google Subaru car door replacement the average video length is 7 minutes). Instead of charging me on the spot, he then said they would need another 30 minutes to finish their inspection. To me this means he lied about it being done, the mechanic will probably finish what he is working on and then work on my car. When I went to the Subaru in Flagstaff to talk to them about my problem before I returned home to the valley for spring break, they said it seemed like a strange issue that they would probably do for free, complimentary. I am very annoyed that 1) I didn't have a price estimate before hand, 2) they likely lied to me so that they could charge me, in the end half price ($75) for a service I no longer wanted due to not being fully disclosed on the price, and 3) a different Subaru dealership employee told me that he believed a Subaru dealership would do it for free to take care of me being that I owned a Subaru and the problem at hand was a malfunction of the car and not my fault. I am very frustrated and will never go back to this dealership for anything maintenance or car related, but I will still go to the Flagstaff one because they treat me wonderfully. Edit: I wrote the above review while I was in their store. Eventually, I got fed up because I was waiting so long and I decided to speak up. They ended up making the price $55. This number, as it turns out, is actually just what the initial number should have been. This isn't special treatment- they were scamming me before and that price is fair. If service is $150/hour and it takes 7 minutes to do then (7/60)*150 + 30, the cost of the part, is about $53. In the end I stayed in their store an hour and a half and spent $55, which isn't a problem, but it was a headache to get to that point. Dealerships: never again. More

I visited Camelback volts wagon to have a recall done on I visited Camelback Volkswagen to have a recall done on my 2009 CC. After they were done with the repair, they handed me a folder with over $5000 wort I visited Camelback Volkswagen to have a recall done on my 2009 CC. After they were done with the repair, they handed me a folder with over $5000 worth of recommended services, most of which I just literally had done the previous two weeks. I informed the service person of this and we went and looked at the engine. He pointed out a little bit of oil overflow in a hollow and said that this was obviously a because of one of the problems. I drove it directly to the shop where I’d had most of the repairs done. They ran the car for three hours checking for any leaks or problems with the repairs that had been done and found zero problems that needed to be fixed. This was then followed, up about a week later, by a phone call from a woman from the service department at Camelback Volkswagen asking why I had not scheduled the recommended repairs. I let her know that I would not be back and I would not refer my friends there as what they were trying to do appeared dishonest. To put this in even better perspective, this was a new used car for me and I had fixed everything and had it fully checked out as soon as possible after purchase. I’m also a mom of four kids in college and could never have afforded what they were wanting to charge me. I tried to attach pictures of the estimate, but was unable to do so. More