Camelback Hyundai

Paolo Castro is a very professional individual to work with and has a very super personality, which puts you at ease while buying a vehicle. This was without a doubt, is one of my best vehicle purchas with and has a very super personality, which puts you at ease while buying a vehicle. This was without a doubt, is one of my best vehicle purchasing experiences. It was well worth the trip up from Tucson. More

Anthony made my wife and I feel comfortable as soon as we got out of our car at Nick Mayer. His pleasant personality and genuine concern for what our needs and wants were as we searched for our new vehicle got out of our car at Nick Mayer. His pleasant personality and genuine concern for what our needs and wants were as we searched for our new vehicle was refreshing. He never tried to push something on us that was not aligned with the criteria we outlined for a new Hyundai. At each stage of the buying process, he was knowledgeable and answered our questions plus provided us additional information and insights. Once we decided on the Sonata of our choice, he was quickly able to get our trade in assessed and work on meeting our monthly payment target. We flew through the finance and paperwork processing in an efficient and effective manner then Anthony spent additional time setting up our BlueLink and showing us how it worked. This was by far one of the most enjoyable buying experiences we have had and Nick Mayer and Anthony Guerrero have won our repeat business of the future. More

This is the worse dealership ever. From the very This is the worse dealership ever. From the very beginning, the deal had caution flags. The price negotiation was a typical car dealership cliche. This is the worse dealership ever. From the very beginning, the deal had caution flags. The price negotiation was a typical car dealership cliche... The sales person (Ben) went back and forth from the finance manager playing with numbers but never really moving off the bottom line. Being tired, it was time to go... As I got in my car to drive away the general manager (Todd) came out, and as you can probably already hear him say, "What can we do to get a deal done?" He even promised to breakup my down payment or hold it for 30 days, whatever it took to get the deal done... When he's selling he's such a nice guy. -- I hate sales games. I called the next day to inform Todd, I'd accept his deal if he held my down payment for 30 days... He said great and he'd have the car delivered as soon as Ben got in. Since we were having this conversation in the morning, I assumed the car would show up during daylight hours - no, it showed up at my door at midnight... Which means, Ben didn't leave until the dealership closed at 8:00pm. Which is fine if he had said that's what he was going to do, but it wasn't... The last I heard from him was at 2:00pm saying he was leaving in a few minutes. The reason they claim they showed up so late was because the car was stuck in the service department. Ben said, "We want our cars to be perfect on delivery..." However, the vehicle was delivered to my house with the upgraded wheels that didn't belong on the vehicle (I wanted the OEM wheels) and later I discovered nothing was done to the vehicle. The engine oil was filthy, the power steering fluid was low and filthy, radiator fluid was low, windshield wipers were worthless and falling apart and a few pieces of small trash that I noticed the evening of the test drive were still in the exact same spot. What did the service department do?? The sales contract(s) Ben came to my house with were different than the price Todd and I negotiated. Thankfully, I kept the print out Todd gave me so I could show Ben the price Todd and I agreed too. Also, note, I said sales contracts, as in plural. It seems one of those sales contracts happen to have the upgraded wheels on them... They wanted me to sign both... Which is weird since I already had approved financing through my bank and wasn't financing this deal through the car dealership. But because of the Patriot Act they needed me to sign the contracts with my personal information on them... You know, for America and to keep us safe from terrorism. Remember, that down payment they were going to hold, that even when handing the check to Ben I confirmed they were going to hold it, he claimed to make a note of it... Yeah, that check posted and cleared my account 2 days later - he held it alright, just long enough for the accountant to cash it! Thank goodness my bank transfer happened faster than expected otherwise that would have been a big bounced check and a fee... Since this deal, Nick Mayer Hyundai has posted three (3) inquiries to my credit report - moving my credit score down 15 points. Why would they pull my credit report 3 times after the deal was done and they had already cashed by bank financing check? I asked Todd during our phone conversation today, he said he didn't, they wouldn't, then before even ending the sentence claimed it was to get me a lower interest rate... Lower interest rate?!? Come on. "We want those wheels!" So Nick Mayer Hyundai delivered my car with upgraded wheels I didn't want and that they were supposed to remove before delivery... When they delivered the vehicle, Ben apologized and promised they would come to my house and exchange them - keep in mind, I live 3 hours from the dealership! Since the purchase, we've even made two appointments for them to exchange the wheels, to date, they are a no show, both times I took time away from work to accommodate them. How do they thank me? Today, nearly 2-months after we completed our deal Todd called me up as if everything is fine to schedule a time when he could have someone pick up the wheels. Really?!?!? So here are a couple things everyone should note about this car dealership - what they say and what they mean are totally opposite - these people are a den of liars. They'll even lie in the same statement without pausing to take a breath. It's actually quite a remarkable skill. They have the worse communication skills I have ever witnessed. I mean, these people are so bad at calling you back or updating a person on the progress of the deal a reasonable person is left believing they do it on purpose. Like they pay bonuses for how far you can abuse a customer before they flip their lid. Buyer beware, this car dealership is a black-eye to the entire auto industry. Buy from them if you like a painfully frustrating experience; buy from someone else if you want to enjoy the purchasing experience. More

I worked with Paolo on trading in my 2006 H3 for the new Hyundai Sonata, which was what I thought I wanted and had my mind made up on color and interior! Then I drove the Kia Optima, initially I did not li Hyundai Sonata, which was what I thought I wanted and had my mind made up on color and interior! Then I drove the Kia Optima, initially I did not like the interior of the Optima but comparing the EX to the base model Hyundai I quickly changed my mind and I got a better car for the same price as the lower model Sonata. I LOVE the Kia, it looks great, drives beautifully and I feel like I got a good deal on my truck and the new car. I plan to have it for a very long time. Thanks Paolo!! More

i would first like to say Anthony G was perhaps the best salesman i worked with since i have started buying vehicles. not once did he try to force me to make a decision or get into something i didnt like. salesman i worked with since i have started buying vehicles. not once did he try to force me to make a decision or get into something i didnt like. he was patient with my indecisiveness but never once seemed to be annoyed. i went with the intention of purchasing a used car but after showing me the price difference between used and new plus incentives i was able to get into a 2013 Elantra. we spoke of the pros and cons of both used and new at length. he made sure i was comfortable with my decision and for that i appreciate his tact. I can honestly say that Anthony G has earned my business and i will be sure to look him up when i am ready to purchased another. i would definitely recommend him to a friend who is looking to buy a car. Keep up the great work Anthony. More

My husband and I wanted to trade in our vehicle for a newer one. My husband started working with Christopher Robinson, and he has been the best car salesman we have ever worked with. Very friendly, fast, newer one. My husband started working with Christopher Robinson, and he has been the best car salesman we have ever worked with. Very friendly, fast, courteous and not pushy at all. He answered every question we had with a very skilled and polite answer. I will be recommending him to everyone I know. His finance manager, Tom Berra, was also a huge pleasure to work with. This dealership has gone above and beyond. I have ALWAYS hated going to dealerships or even looking at them because of the way they hound u and pressure you, but this dealership was amazing. We then got sent to go sign papers and this is where more pressure is usually applied. We worked with Cory C and he was quick and friendly also. Josh was also very pleasant and incredibly friendly. This has been the best experience at a dealership that we have ever had. More

This is the 2nd car I have purchased from this dealer. They are the most courteous, accommodating, friendly & fair priced I have ever dealt with. They are the most courteous, accommodating, friendly & fair priced I have ever dealt with. More

Both employees were extremely professional and friendly. All our questions were answered in a manner that there was no doubt when making our decision in buying the car. So we felt confident that we were mak All our questions were answered in a manner that there was no doubt when making our decision in buying the car. So we felt confident that we were making an informed decision on the car we bought. We would for sure recommend this dealership and both employees to our family and friends. More

Electrical issues went out after a few days after purchase, they said they would fix it. I brought it in in February to fix, they said I would have to wait over 3 hours while they fixed it and did n purchase, they said they would fix it. I brought it in in February to fix, they said I would have to wait over 3 hours while they fixed it and did not have a shuttle to where I live which is about 30 miles away. I asked if I could bring it back another time when I could arrange a ride, and they said no problem. I specifically asked if they would note it in the file that the electrical would be covered that they agreed to and of course they said, No Problem! I brought the car back, without even looking into it, they said they would have to take to the Infiniti dealership at a great price of half off the normal fees. In addition to attempting to make money off of their empty promises, they said they had No Record of ever saying it would be covered. The initial transaction should have steered me away when Josh the sales manager lost $1500 of my money and had collections call me. Rather than being proved wrong with canceled and cleared checks, he delegated collections to a third party with zero attempt to call and ask for the proof. He is spineless and spending this company's money recklessly. Buyer Beware! This company has hired a bunch of discriminating crooks. Just look at the male to female ratio of employee's. I would also like to mention the reason why I used this dealership in the first place. My significant other at the time sold his leased jeep to the company to get a truck and I was to buy the jeep so we could keep it in the household. They were fully aware of this and went ahead and sold it to another party for more money than they were going to sell it back to us at. More

My daughter was looking for a car, and saw an ad on Craigslist for a specific vehicle. We live quite a ways away, so she wanted to be sure the car was there before we went in. She called this morning Craigslist for a specific vehicle. We live quite a ways away, so she wanted to be sure the car was there before we went in. She called this morning and was told by the person on the phone, that they did indeed have that specific car, and she could come in and take a test drive. She confirmed the color of the car and the specific vehicle on the phone. The person on the phone (unfortunately we don't have his name), also told her that he would call her if the car sold before we could come in. We went in this afternoon, and much to our surprise and disappointment they could not find this vehicle - even with the stock # that was listed in the ad. She even showed them the craigslist ad that was posted this morning at 9:40 AM. They were very quick to try to show us many different vehicles, but this was obviously a bait and switch ploy. Very disappointing and although we currently own a Hyundai - we won't be buying another one from this dealer. More