Camelback Hyundai

Terrible service department I brought my son's 2016 tucson for service due to a severe issue with the car switching on its own to neutral although it is in drive mode, if you you I brought my son's 2016 tucson for service due to a severe issue with the car switching on its own to neutral although it is in drive mode, if you youtube tucson 2016 trouble you will see that we are not the only ones with the issue. The service man told me the car is fine and no errors showed on the computer. He lied! They have full knowledge of the problem and by giving me the car back in its condition put my life at risk as well as my son, daughter in law and their 8 month old baby. Sure enough a few days later my daughter in law and the baby got stuck with the car with the same issue in 110 degree heat. While visiting the service department i was shocked to see an outdoor service area at 110 degrees in Phoenix It really lookes like a garage in Mexico No way these service guys can affecrively and afficiently do their job in these conditions. Im surprised the dept of labor is not shutting them down. The service manager David was very rude and the dealership manager is a chicken not responding to phone calls Bottom line, Stay Away from this dealership and think twice before getting a Hyundai. More

Great experience! So pleased with my purchase love my vehicle, and my salesperson was the best. I will be coming back when it's time for a new car! So pleased with my purchase love my vehicle, and my salesperson was the best. I will be coming back when it's time for a new car! More

customer satisfaction excellent service. sales man and his assistant or co-worker in training was very polite and helpful. finance officer was quite informative and willing excellent service. sales man and his assistant or co-worker in training was very polite and helpful. finance officer was quite informative and willing to go the extra length to help me understand the terms of the agreement. More

Disappointing Started with this dealer replying to my TrueCar/USAA inquiry, even though they didn't have the car I wanted. Seems to them customers don't ever want w Started with this dealer replying to my TrueCar/USAA inquiry, even though they didn't have the car I wanted. Seems to them customers don't ever want what they ask for. I accepted the dealers first offer and made arrangements to go down to see the car I wanted in a different color. They bring the car up to show me and it is filthy and covered in bird poop, I'll never understand why anyone would think a customer would want to see their new car like this. After a few brief apologies they agreed to get the car cleaned up, what came back from the wash was a black car with dirt/grime all over and bad water spots, it looked several years old. Again, why would a customer want to see this. I wasn't thinking of buying that car, but going elsewhere. The salesman offered to have the car detailed, and finally after a couple of hours it looked great and I was sold. It had been 5 hours to finally see the car I wanted to buy. On to financing: my bank check isn't good enough and I need secondary financing, decided not going to go that route and I offered to let them keep the car until check cleared and they would make sure the car looked EXACTLY the way it did that night. Dealer got paid two days later, but I never got a call. 4 days later I contacted them to see about the car since they didn't call me. Salesman says I can come get car and we agree I would come by at 10AM the next morning, he was going to have the car detailed again so it would look like I wanted. I arrived and salesman is not there and another salesman tells me car isn't ready its being washed. About 30 minutes later, the car is pulled up and its covered in water spots, dirty smears all over and the windows are smudged from dirty rags. I complain that this was NOT what we agreed on and was told if I would wait some more they would re-wash/detail the car. I had already wasted 7 hours with these guys and they make it sound like It was so hard to make the new car look new. I didn't haggle their offered price and only wanted the car clean and ready for me. Needless to say, I did not wait for them to clean the car as they had agreed/offered, I decided I had had enough and just wanted to leave. The last straw was when I got in to drive my dirty car off the lot, it didn't even have a full tank of gas. This dealer actually puts that on the sticker that you get a "Free Tank", but salesman says to wait while he runs off to do this. Really? You didn't check to see if the car had gas and was clean for the appointment the customer made to pick it up?! Overall the dealer never took any time to find out what I wanted, never tried to make the experience pleasant, didn't fulfill the promises they claim are standard to all their sales, never kept me informed or showed any sign that what I was experiencing was unsatisfactory. I should have walked away but I just wanted it to be over, and kept getting more and more disappointed. Are these folks the worst dealers ever? No, but they sure made me feel like I was really a burden to them. Would I recommend them to others? No, you can find better deals and service if you try, these people probably would be ok if they started to see their volume dwindle, but right now they don't have to take care of customers so they don't. Will I buy my next car from them? Probably not. The experience I got taught me that I should have walked away early on when I started feeling unappreciated. Oh well, hopefully others will have a better time. Best of luck! More

Great purchase I am always happy with the sales and service department reception that I receive. Everyone is always polite and professional. I never feel like there I am always happy with the sales and service department reception that I receive. Everyone is always polite and professional. I never feel like there are hidden charges or costs. They have made car buying and getting my car service a pleasurable experience. More

Camelback Hyundai I'm not sure that the "deal" was in my favor. I just wanted a Tucson and was talked into a 2016 Sonata. I really just wanted my 2016 Elantra back. I I'm not sure that the "deal" was in my favor. I just wanted a Tucson and was talked into a 2016 Sonata. I really just wanted my 2016 Elantra back. I do feel that I was talked into something because my vehicle was not available to return to me. Everyone was very nice. Just feel it was too aggressive salesmanship. More

Buying my car I pretty well knew what I wanted when I went in and Joel helped me get it. I was a bit disappointed that I was not able to explore the Sonata hybrid I pretty well knew what I wanted when I went in and Joel helped me get it. I was a bit disappointed that I was not able to explore the Sonata hybrid and was actively discouraged by another member of the staff from looking at one. More

Waste I told the Saleman one thing they came back with other BS, for example they asked how much I drive I told them roughy 15k or more a year they present I told the Saleman one thing they came back with other BS, for example they asked how much I drive I told them roughy 15k or more a year they present me a offer with only 10k a year for more then we talked about. I spent almost 5 hours in a chair. Salemans I had didn't have any info on the car or what he was doing More

Happy customer I'm a honest and loyal guy. If I feel that someone is doing their best and not BS'ing me they have my attention. I appreciate them willing to work wi I'm a honest and loyal guy. If I feel that someone is doing their best and not BS'ing me they have my attention. I appreciate them willing to work with us on the pricing so I got what I felt was fair. If and when I'm ready to buy again Camelback Hyundai will have my business. More

Great to work with. Glad we stopped by, Joel and everyone that helped us were knowledgeable and gave us the best deal possible. They helped us get out of a bad situation Glad we stopped by, Joel and everyone that helped us were knowledgeable and gave us the best deal possible. They helped us get out of a bad situation with one car into a new more efficient vehicle for our growing family. Definitely coming back for more business More