Camelback Ford - Service Center

Jose was great but unfortunately the service technicians apparently take no pride in their work. It has taken 2 visits and work still not completed. apparently take no pride in their work. It has taken 2 visits and work still not completed. More

Tara has come to my house twice now to update my Sync system. I think this is a FABULOUS service that Camelback offers for their customers. (And something that not all/very few dealerships provide.) T system. I think this is a FABULOUS service that Camelback offers for their customers. (And something that not all/very few dealerships provide.) This allows me to get the updates I need without leaving my house. Tara is extremely knowledgeable, friendly, punctual, easy to understand and completes the job efficiently. I can't say enough nice things about her. Jesus has been my service provider when I take my car in for service and I will make similar comments about him -- knowledgeable, friendly, customer-oriented/puts the customer first, keeps me updated on the status of my car and completes the job. He will also thoroughly go over my car and alert me to any issues there might be. Camelback Lincoln is one of the best dealerships I have ever had the privilege to deal with. They are very customer-service oriented in all of their actions. I HIGHLY recommend them and would not go anywhere else. More

Thank you for the great deal. Service was good. Sales Thank you for the great deal. Service was good. Sales was excellent, and made sure I was understanding what I was getting into. Ford has impressed Thank you for the great deal. Service was good. Sales was excellent, and made sure I was understanding what I was getting into. Ford has impressed me in the last two years. Previous Toyota Customer. Switching over to ford, and considering purchasing Ford Stock. More

Well Went to came al ivied for more information regaring to my new fiesta so somebody can explain to me about how I can use the sync..and they told me some lady will cal me to make and apoiment to explain m to my new fiesta so somebody can explain to me about how I can use the sync..and they told me some lady will cal me to make and apoiment to explain me how sink it works.so finally she show up to our house and I believed they are two lady's they work there so they send one her name is Tara and she wasn't very polite and try to hook up whith my husband and try to flirt whith him and my son .they should check people's backgrounds before hire them so they don't put a bad reputation on a good car dealer.and this people work at VTS department at camelbackford so every body be carfuell when those peolpe come to your house and try to mess up whith your family they shoulld be working in a different place.but beside that sale people and manager and service people they Are very high educated and good maners.. More

Go somewhere else for service!!! Unless of course you want them to keep your car for days, tell you it is fixed... then you pick it up and NOTHING is fixed. Over and Over and Over. There is no communicat want them to keep your car for days, tell you it is fixed... then you pick it up and NOTHING is fixed. Over and Over and Over. There is no communication. They are nice and seem helpful, but NOTHING EVER GETS FIXED. The owner talked to me after all the problems...and said he would fix things, gave me his cell but when i called he didn't return my message. It is like Ground Hog Day dealing with them, you just keep coming back and coming back with the same crummy outcome. More

recently I visited Camelback Ford for a recall on my vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between the service advisors and friendly sales personnel I felt important.....and the cookies also helped More

The only reason I am giving this experience a 3 is because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee i because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee in Service was AMAZING!! But my great experience ended there. I dropped off my car after work around 4:30pm (mind you they close at 6pm) and was advised over the phone that they will have a shuttle available to take me home. I wait over an hour and finally someone offers to take me home. This poor Porter didn't know what he was doing. He said to me "the shuttle guy is supposed to come down and check if anyone else needs a ride before he leaves for the day, but I guess didn't today". To my surprise I was at least grateful to get a ride home, but I think that an explanation or an apology would have been great before I got in the car with this random Porter. Day 2: I get a call from Aimee in service, that morning around 9am about the repairs needed on my car. The price was MUCH more than I anticipated. I asked if trading in my vehicle would be an option since I was driving a Mustang and a more practical family vehicle will be needed in my near future since I have a little one on the way. Aimee eagerly said that she would have someone in sales call me. I expressed to her that since this is my only car I needed to act fast and either tell her to fix my car or I will need to be driving off in a new vehicle that evening. Around 2pm I still had not heard from a salesman. I called Aimee and she had someone call me right away. Mike in new car sales called me and was very nice. He gathered some information from me and said he would run some numbers and see if the financing was even feasible (since that was my main concern). About an hour later I had an Alex Padilla (I think that was his name) call me from used car sales. He said that Mike is busy and since I am interested in a used car he sent me to Alex. Alex is the cliche used car salesman from as soon as he said "hello". Saying phrases like "how can I get you in the door" or "how soon can you come down" along with the typical ambiguous responses when you ask a specific yes or no question. It didn't seem like he knew my situation or even what Mike and I had spoke about. I was immediately turned off. I called Aimee after I got off the phone with Alex and said that there is no way that my personality and his will work. She was very polite and said that when I come down after work she will personally walk me over and make sure I get put with a great salesman. I get there and she walks me over and introduces me to Peter. Peter is very nice and liked to chat. I don't feel that he completely listened to my wants, but was a great breath of fresh air from Alex's high pressure personality. Peter and I didn't find a car that fit my needs. I found one SUV that I liked in their sister company in North Scottsdale, but didn't have the time or the energy to wait to see it. I asked Peter if the financing is ok, because that was my main concern and he said that they would have to see what my trade in is worth. I was surprised because I have been talking to them on the phone since 9am that morning and my car has been there for over 24 hours. The evening was getting late so I said I just want my car back (it was still driveable) and you can run all the numbers and call me tomorrow morning with the details. He was very polite and said he would call me in the morning. I went back to Aimee in service (now 5:30pm) and told her that I just want my car back. She said give me a few min so I can have them put the center counsel back together. About 15 min later she comes back and says that all the tech's have left for the day and that they can't put the car back together. Luckily by this point I was not surprised. Aimee did act fast and got me into a loaner car for the night. Day 3: Morning comes and goes and no word from Camelback Ford. I leave a message for Aimee and see if my car has been put back together. She returns my call and it has been completed. She asked if I found a car, I said no, but Peter was supposed to call me this morning and I never heard from him. I think that my word got out there, because in the next hour I got 5 calls from Camelback! I am at work and I just received call after call apologizing for my experience. I appreciated that they may have felt bad or based on the reviews that I have seen this is probably something that they are used to. I got a call from Mike in new car sales apologizing for passing my off the day before, I got a call from Brian his manager confirming an appointment that I have with Mike for the following day (which we had never scheduled), I got a call from Scott in finance assuring me that I am "good to go", I then got a call from Brock the manager of used car sales pretty much saying "we screwed up and we want to make it up to you". He seemed nice, but I had about had it. I went in today to pay my $100 diagnosis fee (which I don't even want to go on about that) and asked for my keys. I drove my mustang straight to another dealership and purchased a wonderful vehicle. After 3 days of straight xx from Camelback Ford, I was in and out of a dealership where I was treated with respect, with a great deal on a car in less than 3 hours. Morale of the story is Aimee you were great and if it wasn't for you I am sure my sanity would have been completely lost. More

I have been bringing my vehicles into Camelback Ford for over five years. I don't think the I would bring my vehicle into anyother dealership. Ms. Caplin has been my service rep since day 1; she has always over five years. I don't think the I would bring my vehicle into anyother dealership. Ms. Caplin has been my service rep since day 1; she has always had a higher standard toward client-dealer relations. She is a diamond in the rough; and she remains the top reason that I service my vehicle through your company. Gary J. Galante More

I have been coming to Camelback Ford since Mel Clayton closed. I came here to follow my service rep, Dawn Caplan. She always takes very good care of me and my car,and is quite knowledgeable about the ve closed. I came here to follow my service rep, Dawn Caplan. She always takes very good care of me and my car,and is quite knowledgeable about the vehicle and it's workings. If something is not to my satisfaction, Dawn makes sure that it is taken care of, and if what I need is not available, she gives me clear options from which to choose. Also to note, if Dawn is not available, Krista Lashley has taken care of me, and she is equally helpful. These ladies are why I keep coming back to Camelback Ford. Even though my car is older, and could be serviced at a small service shop (and sometimes for less money), I know that any service needs will be met quickly and completely, without my having to go back several times... and that is very important to me! More

My service advisor Krista Lashley does a great job. Friendly and keeps me in the loop on status of repairs. The parts department need some improvement. Oscar is not friendly and almost always puts me Friendly and keeps me in the loop on status of repairs. The parts department need some improvement. Oscar is not friendly and almost always puts me on hold for long periods. I think you need more people answering the phones in parts. Delivery people alwasys take a long time to get parts to shop. Sometimes they do not even show up. If they do show up, they cannot remember to come around to shop. Instead they drop off with receptionist. You need to have notes for each customer so the parts runners know where to go and who their contact is. More