Camelback Ford - Service Center

very dissapointed I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me tim I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me time without my work van. When I got my van back I notice that my change was missing and other things were disturbed that were no where near the door lock that need to be replaced. So I guess my best advice would be take anything out of your car that you don't want stolen ,cause they will help them selves. TO SAY THE LEAST I WILL NOT BE BRINGING MY COMPANY VAN HERE FOR FLEET SERVICE I WILL FIND ANOTHER DEALERSHIP !!!! More

Worst Service Experience(s) of my Life My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the statu My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the status of my car on my own time. He also lied to me on several occasions and the dealership still owes me $70 that they refuse to do anything about. I even contacted Ford Customer Care and they tried to make the dealership DO THE RIGHT THING but they can't force them anymore than I can. Wayne Ferrin, the service manager, refused to even respond to me. Not only will I never go to a Van Tuyl/Berkshire Hathaway owned dealership ever again, Ford has lost a 20-year customer for life after owning 16 Ford vehicles. More

Service Department overcharges on parts I just happen to call the parts department to check on what a part was on my recent service bill. To my surprise, I found out that the service depart I just happen to call the parts department to check on what a part was on my recent service bill. To my surprise, I found out that the service department had charged be 28% more for the part than if I have bought it over the counter. It's already ridiculous how much they charge for parts (usually a 300% markup) without having to find out they gouged when they did the service. Not to further mention they charged me $58 dollars for shop supplies and hazardous waste. I'd like to see a breakdown of what that might be for other than for lining the pockets of the owners. I recommend you take your ford service elsewhere. More

Poor Service Department I scheduled an appointment for 8:30am Saturday morning to have an oil change and tire rotation. I arrived promptly at 8:30am. After 3 hours of waiting I scheduled an appointment for 8:30am Saturday morning to have an oil change and tire rotation. I arrived promptly at 8:30am. After 3 hours of waiting I finally inquired as to the status of my car only to find out they had not not touched it. To say this is poor is an understatement. More

Thorough Job done at Camelback Ford Lincoln The "check engine light" came on, so I called the service department for an appointment. I was promptly given an appointment and took in my car. Jay The "check engine light" came on, so I called the service department for an appointment. I was promptly given an appointment and took in my car. Jay explained the various, probable causes and told me he would telephone me as soon as the cause was found. Later he did call and to let me know it was just the sensor that needed replacing...much to my relief. The sensor had to be ordered and would be arriving the following day at 11 am. and that my car would be ready at 1 pm. They went ahead and inspected my battery, brake linings and tire tread at no charge. True to their word, the car was ready for me the the next day at 1 pm. I can always count on Camelback Ford to fix my car problems efficiently and promptly. More

Had a full tune up done at a small local shop. With in 2 days my old school bronco is running horrible. Returned to the local shop and was basically told to pound sand. Luckily, a friend recommended Krist days my old school bronco is running horrible. Returned to the local shop and was basically told to pound sand. Luckily, a friend recommended Krista at Camelback Ford. Not only was the problem diagnosed ( simple timing fix.) it was repaired in very short fashion and at a GREAT price. Chip took 15 minutes to show me the problem and actually explained how it works. My faith in using a dealership has been restored! Thank you so much Krista and Chip, you are awesome and have earned my future business as well as recommendations! More

Brought my BRAND NEW 2013 Ford Edge, which I purchased at Sanderson Ford through a broker (Oh, how I wish I would have gone to Sanderson!) with a flat tire. There was a screw in the tire. I requested that th Sanderson Ford through a broker (Oh, how I wish I would have gone to Sanderson!) with a flat tire. There was a screw in the tire. I requested that the date of manufacture on the tires be communicated to me since sometimes a set of older tires can show up on a new vehicle - it happens. This request was ignored. Further, I was told - politely - by Jim Bloomfield that not only was there no warranty available for a tire replacement but I was also going to pay them a $15 flat fix fee - well, nice! When I stated that it was a new car with less than 2700 miles on it, I was told "yes, too bad you didn't buy it from THIS dealership. Double nice! It's a FORD! YOU are a FORD DEALER! At the very least, Jim Bloomfield seemed sincerely disappointed that there was "nothing he could do." Not so with the next person I talked to. That would be a Matthew Tonoli who takes the word "arrogance" to a new level. He completely dismissed my side of the issue, "no, not happening, you are being unreasonable, etc." His high-handed manner and "nose in the air" attitude cemented my experience with this dealership. Not exactly a Dale Carnegie graduate, know what I mean? So, for this new Ford 2013 Edge owner, no - not ever again with Camelback Ford. And, probably for me, no not ever a Ford again. Even though I really like the car! On the bright side, Ford's Road Side Assistance when I got the flat was absolutely awesome - quick and courteous - which I really appreciated since it was 112 degrees outside in Phoenix on the side of the road! So, thank you Ford for that. And, thank you Matt Tonoli and Camelback Ford for an extremely irritating and wateful experience - you completely turned off a new Ford customer (with a lot of friends and long-standing ties to this community)so you could satisfy your own little selves. I hope you are happy - this would never have occurred were I still a Lexus or Mercedes owner. Period - end of story. More

I gave Timothy a 5 overall because he was very professional, he was straight to the point which I like. He answered all the questions I had about the vehicle and even answered some questions I eve professional, he was straight to the point which I like. He answered all the questions I had about the vehicle and even answered some questions I eventually was going to ask lol. He is a great salesperson and I wish that there was many more sales people out there like them :) More

Our service experience has been outstanding with service advisor Krista and she set us up with salesman Billile Hansen who spent seven hours with us to make sure he answered every question about the vehicle advisor Krista and she set us up with salesman Billile Hansen who spent seven hours with us to make sure he answered every question about the vehicles we were considering. Billie even drove us to the bank to get funds for our transaction. These two employees are a one-two punch for providing excellent sales and service we would recommend Camelback Ford to anyone looking for a great vehicle purchase or a great maintenance experience. YOU ROCK! More