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82 Reviews of Camelback Ford - Service Center
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May 20, 2018
Polite and professional Came in for service for a 2008 Escape Hybrid, out of warranty. Scott, my service advisor, was exceptional. The problem was actually diagnosed vs. just Came in for service for a 2008 Escape Hybrid, out of warranty. Scott, my service advisor, was exceptional. The problem was actually diagnosed vs. just throwing parts at it. While not inexpensive (what dealership service is?), it ended up being less than half of the worst case scenario. I was treated well by the entire staff and wouldn’t hesitate to recommend them. More
by JD
Employees Worked With
Scott in service
May 01, 2018
Motor Work Jacob Stokes at Camelback Ford took care of my car promptly after I had an engine failure! They Replaced my Motor free of Charge thanks to warranty! Jacob Stokes at Camelback Ford took care of my car promptly after I had an engine failure! They Replaced my Motor free of Charge thanks to warranty! More
by Falloutnv123
Employees Worked With
Jacob Stokes
April 15, 2018
Vehicle services Brought my vehicle in for a service for a coolant leak. The technician were able to find out what it was and fix right away. Brought my vehicle in for a service for a coolant leak. The technician were able to find out what it was and fix right away. More
by Mike60272
Employees Worked With
Kayla Rivera
April 08, 2018
Good Service I had my car service done at camelback ford last week. The service was good. The service advisor was Titus and he is really good in taking care of the I had my car service done at camelback ford last week. The service was good. The service advisor was Titus and he is really good in taking care of the customer. Even the recall which was released couple of weeks ago was completed. When I called the customer care initially they mentioned that recall will take half day etc etc but all my service, recall, paint protection everything done in the same visit and Titus helped to get this completed in one shot. Appreciate the help and especially thanks to Titus!! Only one thing I felt bit frustrating was the 4 hours wait time but in my case I think I had multiple services to be done so I am good. But I asked how much time it takes for the regular service and I was told that it takes 3 hours and better to drop and pick in 3 hours. I did not experience and maybe next time but I think this is one area that the dealership should look into and take appropriate action. More
by vinram
Employees Worked With
Titus Petty
March 22, 2018
Intermittant & new (to me) dealer Camelback tried to fix the MKT after Fiesta Lincoln refused to be my dealer because I was unwilling to accept the bs they were trying to give me. BEW Camelback tried to fix the MKT after Fiesta Lincoln refused to be my dealer because I was unwilling to accept the bs they were trying to give me. BEWARE of FIESTA! Anyway, Lincoln factory put me with Michael at Camelback. He handled the problem quickly and professionally. I was a great change. Don't hesitate to use Camelback service, and, I would guess, sales. More
by grnvett
Employees Worked With
Michael Vu
March 02, 2018
WORST SERVICE EXPERIENCE The worst experience from dealership I broth my car for recall schedule service on airbag. After whiting 30 min for a car loner they tald me The worst experience from dealership I broth my car for recall schedule service on airbag. After whiting 30 min for a car loner they tald me we dont have a car for you so they took me to enterpise. I hade to wait at enterpise another 30 minutes because FORD rules is if you drive a ford we will rent you a ford. So no ford car was available . Just some one will explain what is the difrent if its ford or any other car. You think its done not yet...... One hour later I got A call SORRY WE DONT HAVE THE PART.....WE WILL SCHEDULE AGAIN. i relly dont know if to laugh or cry. More
by david caspi
Employees Worked With
Natasha Feagins
March 01, 2018
30 min oil change turned into 4 hours Don't both make an appointment for an oil change, it doesn't make it happen any faster. 4 hours and 15 minutes later, the truck is finally done. Just Don't both make an appointment for an oil change, it doesn't make it happen any faster. 4 hours and 15 minutes later, the truck is finally done. Just an oil change. This is unacceptable. There were a few recalls that they said they would fix but after over 4 hours of waiting and nothing got done, it was time to leave. When asked why make an appointment if it is going to take 4 hours, the response was, "The only reason for the appointment is to ensure it will be done that day." This is a first for me!!! Never again. A new dealership will soon have our business. More
by juliesaul
Employees Worked With
Josh Brooks
February 25, 2018
Service Area First of all I would like to apologize to Josh Brooks for his rating on his service. He is a very honest and straight to the point service rep. I have First of all I would like to apologize to Josh Brooks for his rating on his service. He is a very honest and straight to the point service rep. I have dealt with him for 3 years and would want any other. Josh, please accept my apologies and I would love to keep you as my service rep for my new vehicle. He is the best. More
by ROSEANNE R JUAREZ
Employees Worked With
Josh Brooks
February 12, 2018
First Oil Change I recently took my truck in for the first oil change and was scheduled with Charlie Shepherd. He was wonderful! The service area was very busy but h I recently took my truck in for the first oil change and was scheduled with Charlie Shepherd. He was wonderful! The service area was very busy but he acted like I was the only customer there. He asked questions so that he was able to provide the best service for me, and recommended services that I would need in the future. When I told him that it was difficult to get the truck in due to my work schedule he let me know that I could bring it in after work and receive a loaner to get to work. During this service period he checked in several times to make sure I was doing ok and to let me know how the service was progressing. Overall, it was a very good experience. I will definitely be coming back for my service needs and would absolutely recommend this to my friends. More
by Brenda 07
Employees Worked With
Charlie Shepherd
February 04, 2018
excellent service My van broke down while in town for a dog show. Had it towed to Camelback Ford after hours. Service Mgr Josh Brooks called me first thing The next m My van broke down while in town for a dog show. Had it towed to Camelback Ford after hours. Service Mgr Josh Brooks called me first thing The next morning and was able to get it repaired so I could pick it up for the long drive home. I was impressed by their level of customer service!! More
by Stephanie
Employees Worked With
Josh Brooks
