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82 Reviews of Camelback Ford - Service Center
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February 21, 2019
Amazing Experience I was going to have my Ford serviced and had gotten an email Eric showing me some 2018 Ford Edges. I emailed him back to let him know I was interested I was going to have my Ford serviced and had gotten an email Eric showing me some 2018 Ford Edges. I emailed him back to let him know I was interested in one of the vehicles. I made an appointment for later in the week but then decided to go early and check out the car. As soon as we parked at the dealership the customer service started! We were introduced to Eric. He took the time to explain the vehicle I was interested in. I only wanted to look at the car because I was very happy with my 2014 Edge, it just needed to be serviced. Eric arranged a test drive for us on the 2018. When we returned he had everything ready, even all the different payment options available. It was great. He arrange to have my other car picked up and even offered to check on having LED lights installed on my new Edge. Anything myself or my partner had a question on, he had an answer. It's been an amazing buying experience!! More
by AJones612
Employees Worked With
Eric Steffes, Peter Purcarelu, Arthur Berger
February 02, 2019
Worst customer service in the world I got an appointment the day before and they promised 2hr to review my card. Left the car at 9.30 am and at 4pm was not ready for pick up. Please do n I got an appointment the day before and they promised 2hr to review my card. Left the car at 9.30 am and at 4pm was not ready for pick up. Please do not promise a service that you cannot provide. WILL NEVER BRING MY CAR HERE AGAIN More
by Customer poorly treated
Employees Worked With
Gregory Imanirabaruta
December 21, 2018
Change to a different car Great service and amazing people. They all try to make you feel welcomed, they very funny, offer snacks. They really try to make your time there pleas Great service and amazing people. They all try to make you feel welcomed, they very funny, offer snacks. They really try to make your time there pleasant, Jose Alvarado made everything super fast and easy for my Dad and Myself. Thank you to everyone More
by Aclc1288
Employees Worked With
Blake Lichty
December 09, 2018
My service was excellent! 5 stars Excellent went in to get broken tail light fixed. They didn’t have the kart so they gave me a loaner car sent me on my way while they wanted fir the p Excellent went in to get broken tail light fixed. They didn’t have the kart so they gave me a loaner car sent me on my way while they wanted fir the part. More
by Sniwball
Employees Worked With
Eric Steffes
October 14, 2018
Service Department Misses the Mark The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln service department on Friday, October 12, I will never return. First, the waiting area is quite outdated. This could be overlooked but it is also not being maintained. The coffee counter looked like it had been vandalized, the coffee machine looked like it hadn't been cleaned in a long, long time, especially the clear bin the held the beans, and almost everything was out. Both powdered creamer and sugar were empty and no water bottles. Powdered creamer is awful, but the container being empty, the sugar being empty, and the fridge that probably is intended to hold bottled water being empty, tells me the customer coffee center is not being restocked or maintained properly. This is not acceptable for any dealership, much less Lincoln. My real beef was that I was charged over $100 to deodorize the AC on a brand new Lincoln in for its very first service. When I brought the car in I told the service writer there was a foul moldy odor coming from the AC, he told me it was a $109 service, and I did sign the service agreement, but I honestly did not expect to pay it. After all, this is a brand new Lincoln, barely weeks old, and the AC smells bad, so it should not be a customer responsibility, at least not the first time. My 2017 MKZ purchased from another Phoenix Lincoln dealer had the same issue and that dealer performed the same service without fee, so I was stunned that it was actually charged on this one. If a brand new Lincoln has foul smelling AC in the first few weeks on the road, that should not be the customer paying, and a different Phoenix dealer has no problem fixing it when they sell a new car. I told the cashier I did not want to pay for this service, but he insisted that I had agreed to the charge and Camelback had performed the service, so he refused to make any adjustment. I told him directly that I would pay the $109 but if I did, I would never return. I used those exact words -- I would not ever return if I had to pay that fee. He did not consult a manager, but decided on his own it was better for Camelback Lincoln to charge me and let a 50 year old with 30 more years of car buying ahead to walk out the door over $109 service. I do not believe it was unreasonable to expect not-moldy-smelling AC during the first two months of owning a new Lincoln, nor do I believe it is unreasonable to expect deodorizing to be complimentary when the foul smell starts so soon after taking delivery. There are other Lincoln dealers in the Valley, and they offer much better service after the sale than this one. More
by Chadwickaz
Employees Worked With
Herb Jernukian
October 12, 2018
30 Experience I have an awesome team here at Ford Camelback. The customer service is outstanding and thhe perks are a plus. I came in today for one reason and leavi I have an awesome team here at Ford Camelback. The customer service is outstanding and thhe perks are a plus. I came in today for one reason and leaving with a car detail, and full tank of gas. I appreciate the services offered to me. More
by Jerseygirl
Employees Worked With
Eric Steffes
September 26, 2018
Happy with my 1997 Ford Expedition!! We were at Camelback Ford Lincoln to have my husband's 2015 F1-50 checked for recalls. While the F1-50 was being serviced I decided to see what the n We were at Camelback Ford Lincoln to have my husband's 2015 F1-50 checked for recalls. While the F1-50 was being serviced I decided to see what the new Expeditions look like. We walked into the show room but did not see any Expeditions on the floor, so we decided to look outside. PROBLEM! " I " could not find the exit door. A gentleman was sitting at a counter working and I asked for help. He showed me where the exit was and I advised him I was just looking. Eric came out and asked if he could help. I advised Eric that I had a 1997 Ford Expedition and was very happy with my 21 year old. Erick pointed out the one that was on the lot. BEAUTIFUL! Looked at it and appreciated it. But was not interested in buying. Back at the service center waiting for the F1-50 to be done, Eric asked questions. We answered them and before we knew it, Erick had done his magic. We were shown possibilities from his computer scan of new Expeditions we might be interested. Before the service on the F1-50 was completed we agreed on a 2018 Ford Expedition Ruby Red!!! Always wanted red but afraid because I do have a lead foot. Would I recommend Camelback Ford Lincoln? YES !YES! Would I recommend Eric Steffer? YES!! YES!! YES!!! P.S. I got to keep my 1997 Expedition!!! This one I can take to COSTCO parking lot and not worry. Thank you Camelback Ford Lincoln and ERIC STEFFES for a good experience. More
by Ron and Rose 5698
Employees Worked With
Brandon in the service area was prompt and professional. He kept us advised of the service progress on the F1-50. He located for us other recalls that we were not aware of. Thank you Brandon., Eric Steffes, David Thompson
August 31, 2018
Three Hour Wait after Scheduled Oil Change We made an appointment for noon a few weeks ago while in Phoenix. After making the appointment, we got two text messages confirming the appointment. We made an appointment for noon a few weeks ago while in Phoenix. After making the appointment, we got two text messages confirming the appointment. We arrived about a half hour early for the appointment and was told it would be at least three hours before the oil could be changed! The customer service representative told me that the appointment just puts me in line for an oil change. This is terrible. I get all my Ford service done at my local dealer who bends over backwards to provide excellent service. Avoid this dealership. You should be ashamed, Camel-crack Ford! More
by camelcracked
Employees Worked With
Jacob
June 14, 2018
Staff is very friendly Scott in the service center was great. He did everything possible to speed the process up. Everyone was friendly and welcoming. I live over 30 miles a Scott in the service center was great. He did everything possible to speed the process up. Everyone was friendly and welcoming. I live over 30 miles away from the dealership and drive to this service center because they can be trusted. More
by Sliver
Employees Worked With
Greg is the best!!!, Gregory Imanirabaruta
June 07, 2018
Refused warranty work on vehicle purchased elsewhere Refused to repair a safety issue under warranty unless I agreed to pay ~$300 diagnostic fee, which they may or may not choose to waive in the future. Refused to repair a safety issue under warranty unless I agreed to pay ~$300 diagnostic fee, which they may or may not choose to waive in the future. There was also a major safety recall that they failed to mention or repair. They kept mentioning that I purchased it at another dealer (I recently moved). If someone from Ford is reading this, your dealership knowingly refused to repair a car with known safety issues and did not conduct a safety recall. Do not use Camelback Ford's service department, especially if you bought your vehicle somewhere else. More
by Scott1234
Employees Worked With
Adam Leibowitz
