Camelback Ford - Service Center

This dealerships service dept & customer relations manager are the most disrespectful. The service technician who initially installed the tires had no idea how to balance them & an oil change with 4 n manager are the most disrespectful. The service technician who initially installed the tires had no idea how to balance them & an oil change with 4 new tires took almost 8 hours and then we had to return the next day due to warning lights. No one had any idea how to fix it. Took them over a week to figure it out & we had to pay for their mistakes. A few weeks later the car had to be towed back & they we so unhelpful, took no responsibility. Even went as far as to say my daughter or her friends loosened the oil filter. Then they stopped communicating entirely! We live 1700 miles away. There is no follow through, they do not communicate with customers & their work is less than desirable. More

Gary Everett in Service has a very good work ethic and has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. More

This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the oth First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the other dealership will not fix their mistakes so we are back. It took three days to make an appointment because they don’t even answer their phones. If you select device calling direct you get sent to an offshore call center that relays messages and in two or three days you will get a call back. Next they have had my truck for one week after the appointment and they have not even looked at it. I am not sure what the point of appointments are if they will not even look at it. Going into week two I deeply regret ringing it back because I can’t even get ahold of my device advisor. Avoid this service department at all costs. More

Gary and the service department went above and beyond to address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner! address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner! More

Bought a Lincoln Corsair and it came with a persistent rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They were very accommodating in trying to fix the problem. However, after 3 attempts the door still had the rattle. At this point I decided to call Camelback since they were the dealership that sold the vehicle. I spoke to Bob in the service department and he absolutely blew me off and refused to even entertain the thought of servicing the vehicle. Kept saying any dealership will service it. I understood that but I wanted another opinion.Terrible customer service. Will never recommend this dealership. More

Service associate very friendly and helpful. Soria took time to make sure my vehicle was serviced and repaired back to original new state. time to make sure my vehicle was serviced and repaired back to original new state. More