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Camelback Ford

Phoenix, AZ

4.7
1,648 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit. Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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1330 E Camelback Rd

Phoenix, AZ

85014

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Showing 1,648 reviews

July 19, 2022

Excellent dealership. Sales Consultant Steve Shaff, in particular, is a consummate professional who is relentlessly service-focused, customer-centered, and highly efficien More

by messerjeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Shaff
Jul 20, 2022 -

Camelback Ford responded

Thanks for the positive review!

July 01, 2022

This was the quickest car purchase I’ve ever had! Steve was so extremely helpful and professional. He was always willing to answer any and all questions, was very honest, and personable throughout th More

by Kristy.bonham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Shaff, Henry Griffin
Jul 05, 2022 -

Camelback Ford responded

Thank you for the positive review!

June 25, 2022

Although I did not purchase a vehicle. Hannah was very friendly and helpful, with each of my concerns, I would highly suggest asking for Hannah if you go into Camelback Ford Lincoln. Very More

by Deion Stuvidant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Strephans
Jun 27, 2022 -

Camelback Ford responded

Thank you for your review! We look forward to helping you in the future!

June 21, 2022

Hannah is very professional and great to work with. Always helpful and super kind. If you go to Camelback Ford or Lincoln, ask for Hannah. More

by Ann H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bova, Lesie Arellano, Hannah Strephans, Ryan Riebold
Jun 23, 2022 -

Camelback Ford responded

Thank you for your positive review, Ann!

June 21, 2022

Worse dealer I have ever dealt with in my 40 years of buying new cars. The service department is so bad the the service adviser is a do not tell the truth and have no idea what they are doing. Over a 2.5 More

by Scotthazel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla Rivera
June 21, 2022

Update 6/24: Hannah (and Cody) went above and beyond to make this transaction more pleasant than how it started. She stayed in constant communication after understanding how frustrating the situation was; More

by Hl_04
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toni 5 stars, Mike 5 stars, Kathy 5 stars, Hannah Strephans, Terence Brown, Eddie Escobar
Jun 24, 2022 -

Camelback Ford responded

Michael, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.

Jun 24, 2022 -

Hl_04 responded

My name is not Michael, but I do plan on updating my review. Hannah made things right

June 20, 2022

They never contacted me in reference to my request on a new bronco that had listed for sale. More

by Dwolfe64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Clason
Jun 21, 2022 -

Camelback Ford responded

We apologize for not being able to reach you. On your inquiry no phone number was supplied and we show 3 emails were sent to you and 2 out of the 3 were rejected. We are happy to show you the attempts and we are also happy to answer any questions you may have as well as do whatever we can to make up for your experience. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.

June 10, 2022

Gary Everett in Service has a very good work ethic and has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. More

by Ricardo Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Everett
Jun 13, 2022 -

Camelback Ford responded

Thank you for your positive feedback!

May 22, 2022

FAST PLEASANT AND EFFICIENT, always buy my vehicles from this store and the staff just gets better and better! Ask for Samantha! More

by musey93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Sims
May 23, 2022 -

Camelback Ford responded

Thank you for your positive feedback!

May 20, 2022

This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the oth More

by JFK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George, Call center lady.
May 24, 2022 -

Camelback Ford responded

We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.

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