Camelback Ford
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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i thank Juan for getting the deal done with ease. he delivered everything he promised and made the deal haggling easy. I do have one complaint, after the deal was done my phone call and email did not g delivered everything he promised and made the deal haggling easy. I do have one complaint, after the deal was done my phone call and email did not get responded to. also he was suppose to set up the leather in my car. found out the day before the installation he never told Paul which color was to be used. now im not sure if it will be installed on Thursday.i know that is the hardest part is following up with deals that are closed, but that is what makes the 5 star experience. paul was great at getting the leather in one days notice and following thru with the loaner car juan had promised. also a huge THANK YOU to heather in titles. in one phone call she got my trade in taken care of. something that i had been asking other to get done and getting no where. thank YOU heather for taking on that responsibility and handling it with 5 star service. More
If you are looking to work with a stand-up salesman - Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business e Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business environment requires flexibility as things change frequently and he never had a problm making a change even if it was midstride. More
We have lived in Phoenix for more than thirty years. Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Linc Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Lincoln Mercury). I have ALWAYS been treated with courtesy and with respect. I have ALWAYS negotiated a good price for the vehicle I wanted. I have ALWAYS experienced excellent followup and service. When looking for a Ford Motor Company product, why would I go elsewhere? More
Troy Eccles is the best car salesmen we have ever worked with. He courteous, knowledgeable, and extremely helpful. He went the extra mile in every way. Camelback Ford is extremely lucky to have such a wonde with. He courteous, knowledgeable, and extremely helpful. He went the extra mile in every way. Camelback Ford is extremely lucky to have such a wonderful guy on staff. In addition, our contact with Scott Cocuzza was perfect. That's why we went to Camelback Ford! More
I went to Camelback Ford in late October 2010, shopping for a 2011 Ford Mustang. I had been to Earnhardt and Bell Ford shopping for the same car, and was just putting out my feelers. At first I was very for a 2011 Ford Mustang. I had been to Earnhardt and Bell Ford shopping for the same car, and was just putting out my feelers. At first I was very hesitant to go to Camelback Ford because it used to be Mel Clayton Ford, who I DESPISED (they were the epitome of slimy, dishonest car dealers). I am fairly difficult to work with because I have had many really rotten car buying experiences, and thus have developed thick skin. Well, I worked with Camelback to purchase a black on black Mustang, and I must say that I was extremely impressed with their professionalism, courtesy, and customer service. I got the car I wanted at the price I wanted, I got what I wanted for the trade in, and overall and for the first time EVER, had a great experience buying a new car. They played very few games with me (it's a dealership, so they have to play a few games right? They're in the game to earn money!), and were very up-front with invoice pricing, incentives, and the out the door price. In the end, if you want to buy a Ford, see Juan Rodriguez in Internet Sales. He is extremely helpful and very easy to work with. More
This car salesmen completely lied about my deal. We agreed upon terms initially over email. When I signed our "deal" at his desk, I asked him again to restate the deals. He did so and I agreed to them agreed upon terms initially over email. When I signed our "deal" at his desk, I asked him again to restate the deals. He did so and I agreed to them as they matched the aforementioned terms. We then sat around for three hours while they did the paperwork only to get in the finance room and see that he COMPLETELY LIED about our deal. He then came in and claimed he never made such an agreement and that I was mistaken. It was insulting and a complete waste of my time. Avoid Juan Rodriguez like the plague. More
The condition in which they allow cars to be sold is DANGEROUS. I was lucky that I did not experience a blow out. After another dealership conducted a factory recall, it was noticed the steel belts on DANGEROUS. I was lucky that I did not experience a blow out. After another dealership conducted a factory recall, it was noticed the steel belts on 20% of the inner perimeter of the passanger tire was exposed. They are ONLY interested in the immediate sale - customer service, communication and apparently, customer safety means NOTHING!!! More
Luke worked VERY HARD to get me into my 2006 Ford Fusion SEL with great assistance from George and Josh. It took about a week to finally get me rolling and we had one false start out the door on a 2008 Linc SEL with great assistance from George and Josh. It took about a week to finally get me rolling and we had one false start out the door on a 2008 Lincoln MKZ but the end result was a great car, better financing terms and a very satisfied customer for life! Thanks guys! More
Ed Saveage is in the top three car sales people I've ever worked with. He is so willing to help (even after the sale)! He is professional, energetic, and has a very good sense of humor. He was a great lis worked with. He is so willing to help (even after the sale)! He is professional, energetic, and has a very good sense of humor. He was a great listener to put me into the Flex Limited, which I truly am enjoying more than any other vehicle I've owned. Alan Williams was professional, interesting, and efficient with the closing documents. Kevin Miller is very knowledgeable about the Sync program and the computer site. He also is very professional and very willing to assist other staff members and customers. I just feel really good when I'm at Camelback Ford. Everyone I've met is so happy and friendly. Although I don't know any names, the reception is alway good at the front door. The desk may be moved closer to the front doors if possible.?? More
I have been bringing my vehicles into Camelback Ford for over five years. I don't think the I would bring my vehicle into anyother dealership. Ms. Caplin has been my service rep since day 1; she has always over five years. I don't think the I would bring my vehicle into anyother dealership. Ms. Caplin has been my service rep since day 1; she has always had a higher standard toward client-dealer relations. She is a diamond in the rough; and she remains the top reason that I service my vehicle through your company. Gary J. Galante More







