Camelback Ford

I appreciate being treated with respect which Mr. Eccles and the entire did. It was a comfortable atmosphere and I was did not feel I was being forced into any agreement. Each document was explained in de and the entire did. It was a comfortable atmosphere and I was did not feel I was being forced into any agreement. Each document was explained in detail. They took time with an young/old lady who loves cars and explain things about each car. They did not have a problem when I asked to look under the hood; they didn't think that I was ignorant. More

this is my 3rd vehicle purchased with this dealer, everything was good, based on price, deals and service. among the three purchases, this is the best, service, help and deal among the whole team. wil everything was good, based on price, deals and service. among the three purchases, this is the best, service, help and deal among the whole team. will do business again in future. everybody is working to make business happen, from salesman to financing, to gen manager. will recommend to friends and family, and who ever will read this review, dont hesitate to buy from this dealer, dont consider negative write-ups, as long as you know your limit, you know whats your looking for, your credit score, income and if YOURE a FORD guy, do a business with camelback ford, and experience a better business with all the departments. im very much hoping that i will have the same experience with this dealer in my next FORD purchase. more power to you CAMEL BACK FORD! More

I had a pleasant experience buying my 2012 Ford Escape. The process from beginning to end could have been quicker, but overall a knowledgeable and very friendly staff. I will definitely recommend to friend The process from beginning to end could have been quicker, but overall a knowledgeable and very friendly staff. I will definitely recommend to friends and family. More

I was looking for a new Ford Fusion (knew exactly what I wanted prior to contacting the dealership) and requested an internet quote on the car. Response from Brian was very quick and price was very fair... wanted prior to contacting the dealership) and requested an internet quote on the car. Response from Brian was very quick and price was very fair.....only detail to work out was value of my trade-in (2010 Honda Accord). Arrived at the dealership and was greeted by Michael (Brian had informed me prior that Michael would be my salesperson) who was very pleasant. Test drove the vehicle while Brain did an appraisal on my trade. Sat down to do the paperwork with Michael and was made aware of the offer for my trade-in which was also very fair right out of the gate....no need to haggle over price of car or trade-in. Only negative I can mention is the amount of time it took to get me out the door with my new vehicle....arrived at dealership around 2pm and did not drive off until almost 8pm. Most of the time was waiting for finance dept. to get around to our deal as they were very busy that day (Saturday). I cannot place blame on them for this delay and am actually happy they were selling lots of cars and boosting the economy!!!! Thanks again to Michael and Brian....I will reccommend them to all friends and family looking to purchase a vehicle. More

I have had an excellant relationship with Krista Lashley in the service Department for a couple of years. Michael Kildoo was very helpful and made me feel comfortable with my purchase. in the service Department for a couple of years. Michael Kildoo was very helpful and made me feel comfortable with my purchase. More

I did not like the high pressure finance person. I was also incorrect information on transferring title to the vehicle. My salesperson was great though. also incorrect information on transferring title to the vehicle. My salesperson was great though. More

Most of the purchase process was quick and dirty (that's good!) and the personalization provided by the dealership was remarkable. They delivered the MKX to my drive way (only due to the fact that the one good!) and the personalization provided by the dealership was remarkable. They delivered the MKX to my drive way (only due to the fact that the one I bought had just arrived and had yet to be prepared for sale). More

recently I visited Camelback Ford for a recall on my vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between the service advisors and friendly sales personnel I felt important.....and the cookies also helped More

As far as getting a good price, and the negotiation process, I couldn't have asked for a better experience. I purchased a 2010 used Hyundai Sonata. The price was significantly less than any other de process, I couldn't have asked for a better experience. I purchased a 2010 used Hyundai Sonata. The price was significantly less than any other dealership (and I spoke to quite a few). I saw the car online, submitted an inquiry, and received a call from Brock within 15 minutes. We negotiated the price down over the phone, but not quite to what my asking price was ($400 off). Brock told me he was confident they could meet my asking price, but I'd need to come in. I did, and they met my price without any haggling. LOVED THAT! I'm giving them a 4 overall though, because there were a few problems with the transaction. First, i was told over the phone that the car would be "almost new", and that they meticulously clean everything. When i got there, the car was dirty (outside and inside), but even worse was that it had a pretty strong smoker's smell. I told them I wouldn't buy it until it was cleaned up and the smell was gone. They assured me it would be done, and we set a time for the next morning to sign the final paperwork and pick up the car. It wasn't until I signed all the paperwork and gave them a check that I found out the car hadn't been cleaned yet! Not good. I called the Finance Department and told them to hold my check until I received the car (they said they would). After several calls back and forth over a few days, I was told my car would be ready on Monday morning (I bought it on Thursday morning). Apparently Jordan didn't realize that they sent the cars out to a different company to "bomb" them to remove the smoke smell. Anyway, when I finally picked up the car, I was very pleased. The smell was gone, and the upholstery was cleaned well. The car runs beautifully and I'm very pleased! The used car dealership (next door to new car dealership) was also pretty dirty and disorganized. What could have been done better? The car should have already been cleaned before they put it up for sale. Since it wasn't, the salesman should have known what was needed to have the car cleaned. Also the warranty was vague. I never received the 105 point inspection checklist (I asked, but nobody seemed to know who would have it). More

My purchase wad so very easy and fast. They were honest with me about everything. Troy was great and listened to my needs. And Kyle in finance treated very well. Brian was fair on my trade and my new Fiest with me about everything. Troy was great and listened to my needs. And Kyle in finance treated very well. Brian was fair on my trade and my new Fiesta. Thank you all. More