Camelback Ford

I found a car on the internet that i liked and so we called and made an appointment to see it. When we got there the car wasn'there. They claimed it must have been sold. SO we drove a Mazda 6. It was ok called and made an appointment to see it. When we got there the car wasn'there. They claimed it must have been sold. SO we drove a Mazda 6. It was okay and clean. Seemed like a reasonable purchase. We then waited nearly two hours for financing with our 9 month old daughter. By 1130 that night we finally got out of there. Although the car I drove home WAS NOT the car i test drove. Unfortunately i didn't protect my self and so i can't prove it and they swear up and down that they didn't bait and switch. The car i drove home had a bad alignment job and was very hard to steer, the brakes grinded, the tires are bald and there are three different brand of tires onit. We took it back and some xxxxxx manager, Jorge, said he wasn't going to do anything but then we had to go resign a contract so they had to accomodate us. They took the car in and said they were going to fix it. They didn't; it still pulls, there is something wrong with the power steering (it groans, and it has 4 bald tires on it. This place is a joke. BUYER BEWARE STAY AWAY!!!!! More

These guys are a Joke. I just needed an A-B car to get These guys are a Joke. I just needed an A-B car to get me to and from work. I found some prices on the internet that were great and so I went in to These guys are a Joke. I just needed an A-B car to get me to and from work. I found some prices on the internet that were great and so I went in to Camelback Ford Lincoln Mercury with a list of ten cars they had listed on the internet for under $2K. I had called first and made an appointment as it said on the internet site to do. When I got there it was "oh, we don't have that one... nor that one... nope, not that one either". Total bait and switch bull-xxxx. Then when the sales guy "Miles" sees that I'm ready to leave he says "I've got this Hyundai or this Cadillac for $2995" and I go back and look at them. The Hyundai was worth maybe $1500, because it had obviously been in a few fender benders and looked like crap. The Caddie was in great condition and for the price I was very interested. But the battery was dead. "All of our jump boxes are locked up. Come back in the morning and we'll be able to get it started and take it for a test drive". OK, So I go home tell my wife about it and bright and early the next morning we go back and look at it. And it's a pretty nice car and a great deal. And then they tell me the car is $4200. "But you told me $2995 last night" "I made a mistake" "Then I'm not interested" "Well, let me talk to my boss." 15 minutes later he comes back and tells me "It'll be $4869 plus TTR"!?!? "It's gone up $670 in like 20 minutes!?! Look, I'm willing to go $3500 cause it's a nice car. But that's it. It's all I have to spend." Then the boss comes out to talk to me, and I tell him the same thing. Then he goes back to his office wastes another 10 minutes and "Miles" comes back with the same price he had 20 minutes before. Saying I should "understand that the blue book is much higher then $3500" and cut them some slack on the price. That's when I leave. Bait and switch and then having the sheer nerve to jack up the price on me after giving me a quote is the height of stupidity and non-professionalism. I wouldn't buy a news-paper from these guys, and anyone that goes into this dealer should pay close attention to the price every step of the way lest they slip in some higher figures before you sign on the final dotted line. Seriously! I wouldn't put it past these shady sleaze-xxxxx to try and switch a price or move a decimal point between the time you see the car and the time you sign for the sale without mentioning it to you. Buyer Beware!!! More

Josh, the manager of the used car dealership section of Camelback Ford, along with Alex Padilla agreed that they would swap tires on the vehicle I purchased with another vehicle since they were bald tires. Camelback Ford, along with Alex Padilla agreed that they would swap tires on the vehicle I purchased with another vehicle since they were bald tires. The car I purchased is a Ford Focus SE 2008 white car. The tires on my car were Pirelli brand tires valued at $520. The tires on the Blue 2008 Ford Focus SE were a Hankook brand which are comparable to the Pirelli tire brand. We agreed to split the difference on the cost of the tires so he added $250 to the cost of the car which was listed at $8999. Issue 1: 2-6-10 When I was given the paperwork by the finance manager, Chuck Perkins, the cash price first said $10999. I told him that was an error and the cash price should be $9250. Chuck got the manager involved and called Josh on his cell. I could hear Josh through the phone ask "What the F*** is going on?" Chuck told Josh I was "F***ing Smart" and was "reading every line on every contract" and I was catching everything. Then the other managers came back into the room and told me the price was published incorrectly and it's actually $9999 plus $895 for negotiating a loan. I told them I wasn't going to pay that because I was pre-approved and I already had been pre-approved by Capital One. It took until 1:30 am on Sunday morning for them to finally agree to the original price and give me the gap insurance at a reasonable price of $300. Josh promised he would make the gap insurance fit within my budget which was $11k out the door. I was offended by the language Josh and the finance manager used. I also don't believe it's legal to advertise a false price. Issue 2: Josh wouldn't put on the new tires until I paid the dealership. I called in the morning 2-9-10 to ensure my car would be worked on first and in a reasonable time which I was told was 45 min. The tires were not installed until 10:30 am. Also, they did not install the Hankook tires they agreed to since they said they sold the car they agreed to swap tires with. Instead they gave me Primwell PZ-900 tires which are valued at $45 each. I could have bought a set of brand new tires for less than $250. The tires were also mounted improperly. The passenger rear tire was mounted 4-5 inches higher than the driver rear tire. The Tire Mount warning light is now on. When I called Josh and told him they didn't mount the right tires and they were mounted improperly the only thing he said he could fix is the mounting. More

We were led to believe in an internet price of $26,999 which included rebates when we got to the dealer. Then lo and behold the price is increased by another $1400 because the internet guy made a mistake which included rebates when we got to the dealer. Then lo and behold the price is increased by another $1400 because the internet guy made a mistake.......and quoted us wrong???...We intended to pay cash and my husband was talked into financing it to get an additional $1000 rebate. That additional rebate was calculated into the price quoted. We have AAA credit and they charged us over 8% when all other places would charge 3 1/2 to 5 tops. Then to top it off we get a letter from Ford Motor Credit that the dealer made a mistake in the rate and it was less.......WORST EXPERience in my life......and they could care less....offered nothing .....apparently not interested in customer loyalty. More