Camelback Ford

These guys sold me a car that is unsafe to drive (broken front struts and motor mounts) citing the Arizona Lemon Law 15 Day/500 Mile warranty as reason for me to not worry about any needed repairs because a front struts and motor mounts) citing the Arizona Lemon Law 15 Day/500 Mile warranty as reason for me to not worry about any needed repairs because any needed repairs would be taken care of under this law. 48 hours later, informing the sales rep, finance guy, sales manager and service tech of the needed repairs they all said OH Yeah, not to worry those repairs will be taken care of, schedule an appointment with our service department and just bring your car back. After they had my vehicle back for two days the sales manager calles me up and says they wont fix anything because "THIS WAS A BUDGET VALUE SALE, WE WONT BE FIXING ANYTHING, THAT LAW, THE LEMON LAW DOES NOT APPLY TO YOU" Attempting to go over Brads head and talk to his boss, I am told 3 days later by BRAD that his boss, Jason, wont ever return my calls because "he does not talk to customers" They have refused to do any repairs of any kind. When I attempted to pick up my vehicle on Saturday they conveniently had lost my keys keeping me waiting there for 2.25 hours while they searched and searched. the lot attendent then told me he would have to cut me new keys on Monday and bring me my car. He did do that. I am now filing complaints with any and all resources available to me to take action against these guys. Be very cautious about buying from them, they are afterall "used car salesmen". More

To whomm it may concern; Michael Kildoo, Scott Cocuzza, To whomm it may concern; Michael Kildoo, Scott Cocuzza, and Christ Agnos made purchasing a vehicle a very pleasant experience. I would purchase ano To whomm it may concern; Michael Kildoo, Scott Cocuzza, and Christ Agnos made purchasing a vehicle a very pleasant experience. I would purchase another vehicle from Camelback Ford again. More

Well Went to came al ivied for more information regaring to my new fiesta so somebody can explain to me about how I can use the sync..and they told me some lady will cal me to make and apoiment to explain m to my new fiesta so somebody can explain to me about how I can use the sync..and they told me some lady will cal me to make and apoiment to explain me how sink it works.so finally she show up to our house and I believed they are two lady's they work there so they send one her name is Tara and she wasn't very polite and try to hook up whith my husband and try to flirt whith him and my son .they should check people's backgrounds before hire them so they don't put a bad reputation on a good car dealer.and this people work at VTS department at camelbackford so every body be carfuell when those peolpe come to your house and try to mess up whith your family they shoulld be working in a different place.but beside that sale people and manager and service people they Are very high educated and good maners.. More

I needed a vechile to tow behind my motorhome. Scott checked his computer for available vechiles to fit my desires. He found one in Payson, and had it sent down to Phoenix. Jason took care of my paper checked his computer for available vechiles to fit my desires. He found one in Payson, and had it sent down to Phoenix. Jason took care of my paperwork, and was very frendly to deal with. All in all, my purchase was very enjoyable. More

Jason was very professional and personable,he listened to OUR needs and worked with us,jason together with the leasing manager accomadated our needs and we happily drove away our new focus in a matter of a c OUR needs and worked with us,jason together with the leasing manager accomadated our needs and we happily drove away our new focus in a matter of a couple hours. Thank you very much, i would recommend to anyone, go to camelback ford and deal with Jason Auglay he is first class, congratulations Jason on your first child and all the best to you and your family. Thank You Willie & Sandy More

Came in only to look and left with a new car, feeling great about it. Knew more about the car and the financing than I did coming in. I also loved the follow-up. great about it. Knew more about the car and the financing than I did coming in. I also loved the follow-up. More

Jason Agulay was awsome! When we decide to buy another car we hope he is still there so he can handle our next sale. The customer service was outstanding and never had a more pleasent experience at a deal car we hope he is still there so he can handle our next sale. The customer service was outstanding and never had a more pleasent experience at a dealership before! Love Camelback Ford!! More

The vehicle I was interested in was still avaible. It had the accessaries I was interested and the price was reasonable. Scott and Kevin worked with me to realize the sale. had the accessaries I was interested and the price was reasonable. Scott and Kevin worked with me to realize the sale. More

Walking into this dealership one can almost hear the phrase 'Let the Games Begin' announced over the speaker system. After receiving an affirmative response to a simple email identifying the vehicle bei phrase 'Let the Games Begin' announced over the speaker system. After receiving an affirmative response to a simple email identifying the vehicle being sought, expected trade-in value and maximum affordable purchase price, I arrived at the dealership expecting to have my trade-in appraised and to discuss the next steps for completing the purchase. Met by the smiling internet salesman, he stated that the desired vehicle had been located at one of their out of state dealerships and that it might take a week or two to arrange for its transfer. Since time was not a factor, I left the dealership expecting that I would be contacted when the truck had been shipped or had arrived. A week later after several fruitless phone and email attempts to receive an update, I returned to the dealership in person. I commented about the lack of communication and questioned if the vehicle was still available. The salesman assured me that transport was being arranged and that it wouldn't be much longer. After leaving with reasonable doubts concerning the sincerity of the salesman and the sales manager's statements, another week passed by without any contact. Most dealerships work hard to earn a fair profit especially in today's hard economic times and customers should agree that they can't expect to get something for free. It is also not a bad thing when two parties agree to disagree concerning a sale or purchase. The manner in which they conduct such negotiations speaks volumes about their respective honesty, sincerity and integrity. By both its actions and in-actions, Camelback Ford left this buyer questioning if the company should be entrusted with my initial purchase and associated routine servicing in the future. Unfortunately, my response to this final question had to be no! More

Michael Kildoo was fantastic. I have purchased 53 cars in the past 20 years. It was simply the quickest and easiest deal I have ever made. My only complaint was the hard sell from finance on an extended warr the past 20 years. It was simply the quickest and easiest deal I have ever made. My only complaint was the hard sell from finance on an extended warranty. I had to say no 4 times.. other than that a great experience. Highly recommended! Michael showed a genuine appreciation for my business. No games, or otherwise. Simple clean transaction. Very very happy. More