Camelback Ford

I could go on and on of how times have been so hard lately, but we all know the story. So, to make that part short, I had to sell my 2007 paid for Truck which was a tough one for me to do, but it gave lately, but we all know the story. So, to make that part short, I had to sell my 2007 paid for Truck which was a tough one for me to do, but it gave me enough to get caught up on just living and enough to start looking for another vehicle. After selling my truck, I thought that it would be awhile before I would be driving another vehicle the way my truck was to me. But, that all changed when I walked into Camelback Ford Used Car Department. My friend had called earlier and was told for us to come down and ask for Kevin. Once there and when Kevin walked up to us wearing an Ol' Country Straw Hat with a Smile Bigger than Texas and knowing that smile was coming from within, I knew and felt then that there was something about this place that gave me a safe, honest and trustworthy feeling. After buying a truck that day and driving it for most of the day, I just didn't like it, it wasn't what I expected, feeling like I had made a huge mistake and thinking I had lost all the money I had left to buy it, I was devasted. I went back to CB Ford and explained my situation starting with Kevin to Jorge then to the Director Josh Bleckler. It took a couple of days to find me something I liked, cause I can be a complicated lady sometimes, I've been told!! I was treated with such respect and kindness from just not Kevn, Josh & Jorge, but also Anthony & Jay in the Finacial Department and some other employees, Mike, etc. that I had gotten to know in conversation. You All Are Awesome, Thanks for turning a difficult situation in my life into a Fun and Positive one!!! The vehicle I ended up with was more than what I would of imagined, a Jeep Chrkee, never thought I'd like nothing else but a truck, but I love my Jeep!! More

A lot of personal effort to take good care of the Customer is evident on the part of everyone that I have been in contact with so far. Each staff member seems very knowledgeable about his or her Customer is evident on the part of everyone that I have been in contact with so far. Each staff member seems very knowledgeable about his or her job. Convenient location. Everyone seems to have a purpose and seems to be efficient. More

purchased 2011 5.0 mustang last july, they offered good trade in value with my 2005 mustang, salesman and financing dept was nice and friendly, only problem was, about APR, they offered this and singed the trade in value with my 2005 mustang, salesman and financing dept was nice and friendly, only problem was, about APR, they offered this and singed the contract and then after a week they called me to sign a newer contract with higher APR. More

I was attempting to trade in my 99 Ford Expedition for something newer, Unfortunately, they didn't have anything I was interested in on their lot. I told them nevermind and as i was about to leave, "JAY" something newer, Unfortunately, they didn't have anything I was interested in on their lot. I told them nevermind and as i was about to leave, "JAY" told "JIM" "Show her the Escalade we have in the back lot"..long story short this vehicle was traded in by another customer and it had not even been "checked out" by this dealership but they were trying to "sell" it to me as my financing had already been approved. I waited for 2 weeks to be told every other day that "the truck is not ready yet"..finally, after waiting 12 days I was told that they were not able to give me the Escalade as the original owners "deal" hadn't gone thru after all. I'm leaving bits and pieces out that led me todays incident, as you can imagine after waiting all this time to be told "you need to pick another vehicle".They didnt have another vehicle that I wanted so I asked for my down payment back and my keys to my original truck that I had "traded in". The salesman Jim told me I had to provide him with the cc that was used in order for them to refund my money,..i split the payment on two cards. I had one card with me and it was swiped and the money refunded. The second card was brought back to them later on as I needed to pick it up from my husband. When I returned to the dealership i gave the cc to Jim who in turn took it to a female that was sitting in a nearby office. I had been at this dealership that day since 11:30 that morning, it is now 3:30pm. After waiting 15 minutes, i asked Jim when will my card be "swiped" so that I can leave. He said he didnt know as the female in the office was "busy" and as soon as she had time she would do it. I asked him if he could please ask her approximately how long as i had somewhere to be at 4:00pm. He again said, "I don't know" and it seemed as soon as I decided we weren't going to make a deal, he became very "irritated" with me. I decided to walk over to this female as I could see her from where I was and she was literally sitting there talking to another employee. I excused myself as I approached her and I said, "Do you know when you are going to be able to"swipe" my card, it should only take a minute"..she said "when i'm ready"..i asked again and said," i have been here since 11:30 this morning, can you just give me a time frame, 10 minutes, 15 minutes, 1 hr?.she again said, "when i'm ready"..i asked a third time, "i understand but i really need to be somewhere soon and it will only take you 2 minutes, please"..at this point she just rudely tuned me out, so i said,"i'm asking a f....n simple question, how long?..At this point this male comes out at me and screams, "get the xxxx out of here, and go sit your xxx down, don't curse at my staff"...i lost my temper at this point and told him, "give me my f....n money and I will leave"..he replied, "get the xxxx out of my store or I'll have you removed, call 911"..i again said, "give me my money and i will leave, go ahead and call 911, you have my money and you've had it since 061910"..he continued to curse at me, telling me to "shut the xxxx up", "go sit your xxx down" and "get the xxxx out of here"..he immediately took my cc and "swiped" it as i'm waiting for the police to arrive and then says to me very calmly, "can i get your signature on this refund receipt" which of course i signed and then he says "thank you" as if nothing happenned. I can't explain how humiliating this was and how shocked I was that this "manager" was speaking to a customer like this...i am filing a suit against them for 1. selling me a car that wasn't theirs to sell, 2.stringing me along for 2 weeks 3.Verbal abuse in front of approximately 5-7 staff members...i will NEVER recommend this dealership..Also,I didn't get the "male"s name so I called them once I got home to ask his position and his name, and suddenly not one salesperson, manager, director would give me this information.... More

I RECENTLY PURCHASED A VEHICLE FROM CAMELBACK FORD.I WOULD HIGHLY RECOMEND THE DEALERSHIP TO ANYONE.I WAS INTRODUCED TO JOSH BECKLER,WHO WAS FRIENDLY AND VERY COURTEOUS TO MY NEEDS .MR BECKLER ANSWERED WOULD HIGHLY RECOMEND THE DEALERSHIP TO ANYONE.I WAS INTRODUCED TO JOSH BECKLER,WHO WAS FRIENDLY AND VERY COURTEOUS TO MY NEEDS .MR BECKLER ANSWERED ALL MY QUESTIONS AND WAS VERY HELPFUL TO MY FAMILY.THE CAR WAS PERFECT AND EVERYTHING WAS DONE TO MY LIKING.THE EXPERIENCE WAS A PLEASENT ONE AND MR BECKLER AND THE STAFF WERE RESPONSIBLE FOR ALL OF THIS.I WILL BE PURCHASING MORE CARS FROM THIS DEALERSHIP AND I WILL TELL ALL FAMILY AND FRIENDS TO DO THE SAME.THANK YOU VERY MUCH FOR WHAT COULD OF BEEN A HEADACHE BUT WASNT.THANK YOU VERY MUCH More

We went to Camelback to look for a 150 four door truck. When we found a 2007 on the lot and it was what we were looking for but it had real wide tires on it and nick the salesman said he could trade them f When we found a 2007 on the lot and it was what we were looking for but it had real wide tires on it and nick the salesman said he could trade them for other tires and rims from another truck. We said ok and went in to sign the paperwork when we came back out we noticed the tail-light was broken and we had to pay another $130. to get it replaced. Then we found out that the tires and rims were from a 2010 vehicle that didn't allow the air pressure sensors to work right so the dash light stayed on. We then had to pay another $250.to get them fixed right. Then we had a 95 Chevy that we were selling so we could put the money towards the new truck and Nick said he would sell it for us on the lot if we gave him another $200. and like dummies we said ok and the truck sold for $5000.00 and we got $2,100.00 and nick got the rest. When we told Brenton about it he said he would help us get our money back and instead he fired Nick without any chance of getting our money now. They are a bunch of crooks there. Please beware of the underhandedness of this dealership. The only chance we have left is to take the dealership and Nick to court. More

My hubby and I found the car we wanted, a 2008 Mustang, on this dealership's internet web site. I called on Sunday, April 25, 2010 and spoke briefly to a man who spoke broken English, but at least I confi on this dealership's internet web site. I called on Sunday, April 25, 2010 and spoke briefly to a man who spoke broken English, but at least I confirmed the car was there and available. Hubby and I researched the car some more, then I called back and spoke to Jessie, who tried to tell me the car was sold, but there was a Mercedes he wanted to show us. I pointed out the car was there earlier when I called. He then agreed the car was there, so we went through the credit check process over the phone. This was the first hint of more serious problems to come. After the credit check, Jessie called me back. Again, he brought up the Mercedes and I told him to stop trying to sell me the Mercedes. Jessie didn't bring it up again after that. I set up an appt. for the following day, late in the afternoon, for a test drive and purchase of the Mustang. Hubby, son and I were there at about 3, ready to do business. I called early in the morning to confirm the appt. and to inquire about the color of the car. Both Jessie and George, a manager, spoke to me. George told me a totally corny story about the car having previously been owned by a Oakland A's baseball player, which of course, didn't match the Carfax history of the car at all. I cautioned him about schmoozing my husband like that. Neither of us will do business with people who insult us like that. Jessie wasn't there at the appointment time. So George passed us onto Fareed, a polite gentleman who spoke accented English. It was a little difficult to understand him at times, but overall, our experience with him was ok. In fact, I wonder why he hasn't reported the dealership for providing a hostile work environment. His co-worker insulted his religion twice. But that's between Fareed and his employer. The car wasn't ready to be test driven at all. In spite of the advance notice, the car had a flat tire, was covered in dust and had bird crap on it. We waited nearly a half hour to drive it, cuz Fareed had to take it to a shop on the other side of the lot to inflate the tire himself. He came back with grease on his hands. He also wiped the windows. All things considered, the car test drove very well. It just needed to be detailed and it needed a front end alignment. But it had 25k miles on it and the price was just over $13k. We sat down inside to conduct business. Hubby wanted the Mustang. As we waited for Fareed to gather paperwork, I realized how dirty the dealership is. Huge dead bugs, many of them, were decaying in the overhead lights. There was dust everywhere. The carpet was dirty. We wound up staying in this place over 5 hours, during which time I began to not feel well. The only way to feel better was to go outside once in awhile and get some air. By the time we walked out, I was coughing and feeling short of breath. Hubby has already sent a report to the health department. One of the papers Fareed gave us to sign was in Spanish. He explained he couldn't find one in English. He explained it was for the terms of a limited warranty. He thought maybe the Finance Manager might have an English one. I rose to go over and get an English version of the document, but was stopped because the Finance Manager was busy and we needed to proceed with our paperwork. I could ask the Finance Manager for one when I go in there later. By law, I have the right to conduct business in my native language, which is English. I refused to sign this paper. Finally, it was time to discuss the terms of the car loan. We're well aware of our credit history. It's limited because we avoid credit cards and credit in general. However, we're home owners with very low monthly mortgage payments. Hubby earns a 6 figure income. The last time we purchased a vehicle on credit, our interest rate was over 8 percent. We had a couple of grand to put down and expected an interest rate of 8-10 percent. When Fareed told us terms of 12.9 percent, we could have been blown over with a feather. To make matters worse, the only way to lower the interest rate was to put more money down. And then there was the prep fee, aka as the shop fee, or shelf fee. This is an extra $990 for detailing the vehicle, which couldn't be done until the following day. I asked specifically about having the vehicle certified with a comprehensive inspection. Ford offers that on vehicles with less than 50,000 miles on them. I was simply told that was a separate program and that's all. I still don't know how much that would have cost or why it couldn't have been included in the "prep fee". I also felt we should have had a choice about the prep fee anyway. Instead of charging us to wash the car, we could just as easily wash the car ourselves, but we certainly wanted the alignment and tire repaired. But that wouldn't cost over $900 at a shop. And apparently, they wouldn't sell the car "as is" either. The prep with the fee or nothing. When I inquired about the fact that, according to Carfax, the car should be sold $300 less than the Blue book, Fareed said this is the price. There was no opportunity to understand the dealer pricing of the car or to negotiate the price. Another salesman thoughtfully provided a print out of the car's blue book value and it turned out it was already priced well below. That was good to see. And then there was the the dealership's copy machine. It wasn't working right, which caused another delay while Fareed tried to work with it. To top everything off, there was only one Finance Manager working, so the wait was extremely long. And of course, he was the only one we could talk to about the details of the deal anyway. A 90 year old man was ahead of us, bless his heart. I met him and hoped the best for him. I mentioned to the Finance Manager and others that we should come back the following day to finish this transaction. After all, my hubby had been up since 3 that morning and it was now 8:30 at night. All of the delays and then expecting him to sign important paperwork real fast wasn't right. They kept trying to make us stay. Finally, we decided to leave. We walked out with 2 managers following us. George suddenly was able to offer transportation assistance and he told the stupid baseball player story again. Another man, who claimed to be a manager, offered ten dollars off the monthly payments. I asked him how he could do that and it turned out, he knew nothing about the terms or the car or anything. He was just saying anything to get us to stay. We went home exhausted and I was getting sick. We were being raked over the coals. We'll never return to Camelback Ford. More

I recently purchased a 2010 mercedes GLK from this dealership. I have to say I was very happy with the price and the service I recieved from the dealership. They were able to get me great financing, dealership. I have to say I was very happy with the price and the service I recieved from the dealership. They were able to get me great financing, much better than I was able to get from any of the credit unions or banks. The car was clean and they even fixed a scratch and dent in the the front of the car for next to nothing. I live out of state now so the director of used sales Josh went out of his way to get me a great price on someone to ship it out to me. I was very happy with the service and always got a call back when I called in. I was surprised to see the other responses on the site. I personally will be going back to this dealership and had a great experience with the director Josh Bleckler. Bottom line I got a great price on my car and great financing, better than I was able to get by looking at 5 other dealerships. I highly recommend this dealership to anyone else looking for a good deal. More