Camelback Ford

Most of the purchase process was quick and dirty (that's good!) and the personalization provided by the dealership was remarkable. They delivered the MKX to my drive way (only due to the fact that the one good!) and the personalization provided by the dealership was remarkable. They delivered the MKX to my drive way (only due to the fact that the one I bought had just arrived and had yet to be prepared for sale). More

recently I visited Camelback Ford for a recall on my vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between the service advisors and friendly sales personnel I felt important.....and the cookies also helped More

As far as getting a good price, and the negotiation process, I couldn't have asked for a better experience. I purchased a 2010 used Hyundai Sonata. The price was significantly less than any other de process, I couldn't have asked for a better experience. I purchased a 2010 used Hyundai Sonata. The price was significantly less than any other dealership (and I spoke to quite a few). I saw the car online, submitted an inquiry, and received a call from Brock within 15 minutes. We negotiated the price down over the phone, but not quite to what my asking price was ($400 off). Brock told me he was confident they could meet my asking price, but I'd need to come in. I did, and they met my price without any haggling. LOVED THAT! I'm giving them a 4 overall though, because there were a few problems with the transaction. First, i was told over the phone that the car would be "almost new", and that they meticulously clean everything. When i got there, the car was dirty (outside and inside), but even worse was that it had a pretty strong smoker's smell. I told them I wouldn't buy it until it was cleaned up and the smell was gone. They assured me it would be done, and we set a time for the next morning to sign the final paperwork and pick up the car. It wasn't until I signed all the paperwork and gave them a check that I found out the car hadn't been cleaned yet! Not good. I called the Finance Department and told them to hold my check until I received the car (they said they would). After several calls back and forth over a few days, I was told my car would be ready on Monday morning (I bought it on Thursday morning). Apparently Jordan didn't realize that they sent the cars out to a different company to "bomb" them to remove the smoke smell. Anyway, when I finally picked up the car, I was very pleased. The smell was gone, and the upholstery was cleaned well. The car runs beautifully and I'm very pleased! The used car dealership (next door to new car dealership) was also pretty dirty and disorganized. What could have been done better? The car should have already been cleaned before they put it up for sale. Since it wasn't, the salesman should have known what was needed to have the car cleaned. Also the warranty was vague. I never received the 105 point inspection checklist (I asked, but nobody seemed to know who would have it). More

My purchase wad so very easy and fast. They were honest with me about everything. Troy was great and listened to my needs. And Kyle in finance treated very well. Brian was fair on my trade and my new Fiest with me about everything. Troy was great and listened to my needs. And Kyle in finance treated very well. Brian was fair on my trade and my new Fiesta. Thank you all. More

I recently bought a Subaru WRX from Camelback Ford and had a GREAT experience! Brock was able to help me find the car I wanted and made sure that I got a terrific price. Chris and Kevin in finance were ju had a GREAT experience! Brock was able to help me find the car I wanted and made sure that I got a terrific price. Chris and Kevin in finance were just plain awesome and made the process completely painless. Thank you guys for making this such a wonderful experience! More

The only reason I am giving this experience a 3 is because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee i because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee in Service was AMAZING!! But my great experience ended there. I dropped off my car after work around 4:30pm (mind you they close at 6pm) and was advised over the phone that they will have a shuttle available to take me home. I wait over an hour and finally someone offers to take me home. This poor Porter didn't know what he was doing. He said to me "the shuttle guy is supposed to come down and check if anyone else needs a ride before he leaves for the day, but I guess didn't today". To my surprise I was at least grateful to get a ride home, but I think that an explanation or an apology would have been great before I got in the car with this random Porter. Day 2: I get a call from Aimee in service, that morning around 9am about the repairs needed on my car. The price was MUCH more than I anticipated. I asked if trading in my vehicle would be an option since I was driving a Mustang and a more practical family vehicle will be needed in my near future since I have a little one on the way. Aimee eagerly said that she would have someone in sales call me. I expressed to her that since this is my only car I needed to act fast and either tell her to fix my car or I will need to be driving off in a new vehicle that evening. Around 2pm I still had not heard from a salesman. I called Aimee and she had someone call me right away. Mike in new car sales called me and was very nice. He gathered some information from me and said he would run some numbers and see if the financing was even feasible (since that was my main concern). About an hour later I had an Alex Padilla (I think that was his name) call me from used car sales. He said that Mike is busy and since I am interested in a used car he sent me to Alex. Alex is the cliche used car salesman from as soon as he said "hello". Saying phrases like "how can I get you in the door" or "how soon can you come down" along with the typical ambiguous responses when you ask a specific yes or no question. It didn't seem like he knew my situation or even what Mike and I had spoke about. I was immediately turned off. I called Aimee after I got off the phone with Alex and said that there is no way that my personality and his will work. She was very polite and said that when I come down after work she will personally walk me over and make sure I get put with a great salesman. I get there and she walks me over and introduces me to Peter. Peter is very nice and liked to chat. I don't feel that he completely listened to my wants, but was a great breath of fresh air from Alex's high pressure personality. Peter and I didn't find a car that fit my needs. I found one SUV that I liked in their sister company in North Scottsdale, but didn't have the time or the energy to wait to see it. I asked Peter if the financing is ok, because that was my main concern and he said that they would have to see what my trade in is worth. I was surprised because I have been talking to them on the phone since 9am that morning and my car has been there for over 24 hours. The evening was getting late so I said I just want my car back (it was still driveable) and you can run all the numbers and call me tomorrow morning with the details. He was very polite and said he would call me in the morning. I went back to Aimee in service (now 5:30pm) and told her that I just want my car back. She said give me a few min so I can have them put the center counsel back together. About 15 min later she comes back and says that all the tech's have left for the day and that they can't put the car back together. Luckily by this point I was not surprised. Aimee did act fast and got me into a loaner car for the night. Day 3: Morning comes and goes and no word from Camelback Ford. I leave a message for Aimee and see if my car has been put back together. She returns my call and it has been completed. She asked if I found a car, I said no, but Peter was supposed to call me this morning and I never heard from him. I think that my word got out there, because in the next hour I got 5 calls from Camelback! I am at work and I just received call after call apologizing for my experience. I appreciated that they may have felt bad or based on the reviews that I have seen this is probably something that they are used to. I got a call from Mike in new car sales apologizing for passing my off the day before, I got a call from Brian his manager confirming an appointment that I have with Mike for the following day (which we had never scheduled), I got a call from Scott in finance assuring me that I am "good to go", I then got a call from Brock the manager of used car sales pretty much saying "we screwed up and we want to make it up to you". He seemed nice, but I had about had it. I went in today to pay my $100 diagnosis fee (which I don't even want to go on about that) and asked for my keys. I drove my mustang straight to another dealership and purchased a wonderful vehicle. After 3 days of straight xx from Camelback Ford, I was in and out of a dealership where I was treated with respect, with a great deal on a car in less than 3 hours. Morale of the story is Aimee you were great and if it wasn't for you I am sure my sanity would have been completely lost. More

Let's see, where do I start? My wife and I were looking to get into a larger vehicle for my family of five, and we wanted to trade in her 2003 mazda 6. I had an idea I might have to trade in my 2008 Kia Ri to get into a larger vehicle for my family of five, and we wanted to trade in her 2003 mazda 6. I had an idea I might have to trade in my 2008 Kia Rio LX(manual), because I had more equity built up in that vehicle than she did in her mazda. I went down there to look at a 07 Mazda 5, and 07 Kia Rio LX(manual) they had on the lot. When I got there about a 1/2 hour later, the Kia was already under contract. So, Jordan, my sales person went looking around for something that would work for me. We could not find any manuals that would work for me, so finally we decided on a 06 Kia Spectra(auto)Keep in mind they wouldn't let me drive it because it had a cracked windshield. Anyway, we were kept there until about 10:15 signing. About a week goes by before I call Jordan to find out who we were financed through, and of course I needed to come down to the dealership to re-sign papers, and pick up the Kia which I have yet to set a foot in(Granted, that is my fault. I assumed it would be similar to an '05 Spectra I had owned a few years prior). They had us re-sign, gave us a gas card, and we stopped to get gas. I found out there that the front end was damaged, like someone ran the car into a pole or beam hard enough to break the headlight,and crack the fender. I went back to ask them about it, and they said to schedule an appt with service to see if they can "touch-up" the fender. Anyway, I finally get to drive the car home, and my god, what a horrible xxx! It rattled, made awful noises over 60, alignment was atrocious, and changed gears at about 5000 rpms, and not very smooth at that. So, as soon as I got home I called Jordan, and told him I didn't want the car anymore, and wanted to cancel the contract that was still sitting on the guys desk. He said I would need to talk to finance, and so I did. About 4 people, 10 messages, and Not 1 call back, I had to finally contact Jordan again, and he told me, oh it was just financed yesterday. I'm thinking to myself, what a joke! I called them almost a week prior to get this stupid thing cancelled, and get my other car back. Needless to say, to make a very long, and drawn out process short, I had to buy my other car back. What a F****N joke! I will never go to this Customer Service-Less dealership ever again, and I will make it my life's goal to make sure nobody I know does either! More

I was absolutely amazed with these guys. They gave me a great deal (which I did a lot of up-front research to determine what was good and what wasn't) on a great deal. They were very friendly, very accommo great deal (which I did a lot of up-front research to determine what was good and what wasn't) on a great deal. They were very friendly, very accommodating and just all around super people. We even bought the recommended service plan (which I don't usually go for) because they were willing to work with the payment terms and it can be cancelled at any time with a refund of unused portion of the service plan. We bought a 2011 Mustang GT; their Mustang expert (Mike) was just fantastic - very knowledgeable and helpful and I very much appreciated the time he put in even after the deal was done. More

This was the absolute worst experience buying a used car that I have ever had. Gabe was my salesman and flat out lied to me. My trade wasn't enough to cover what I owed on my car. I asked Gabe at least 5 ti that I have ever had. Gabe was my salesman and flat out lied to me. My trade wasn't enough to cover what I owed on my car. I asked Gabe at least 5 times what was going to happen with the difference. He responded each time that the dealership was going to take care of it. We signed our finance papers after spending more than 5 hours in that place. Our 5 year old was with us and was very unruley. None of has had dinner (9:30pm) and we were rushed through the signing process and were not gvien copies of the contract to take home. I returned the next day to pick the car up, it wasn't ready for delivery since it was so late the night we signed. When I looked over the contract I reaized they added the $2800.00 from what we were short on the trade into the new loan! I told Gabe that he said they were going to take care of it and he answered me that they did - it was part of my new loan. After spending another 2 hours arguing back and forth over this, they finally agreed to remove it. Also, the visor needed to be fixed and Gabe told us on the Monday we picked the car out that the part would be in on Tuesday. When we went back on Tuesday there was no part. He then told me it was in on Thursday - I went back down and still no part. Finally on Friday the part really was in and they fixed it, but it took three trips down to Camelback Lincoln Mercury before the part really was in. Why keep telling me that the part was there when it reall wasn't is beyond me! Finance also didn't know what was going on. We have now signed our third contract for this car because of mistakes made. Buying a car is stressful enough once, but we have been forced to purchase the same vehicle three times in one week! This place gives a new meaning to the words sleazy used car salesman. I would walk and take public transportation before I ever bought from Camelback Lincoln Mercury again! Gabe said our financial guy would be in the office on Tuesday - we bought the car on Monday - however on Tuesday the finance guy was off. Gabe then said the gentleman from finance would be there Thursday, but the same thing happened on Thursday - he was off. I have bought at least 20 cars in my life - and by far, this was the absolute worst experience I have ever had. No car in the world is worth the headaches and stress we put up with this week. Buying the extended warranty was also a problem. On Monday we supposedly bought the gold plan, but on Tuesday it changed to the silver. On Thursday the paperwork said it was the gold, but then on Friday it was back to the silver. Finally after I said I didn't want any extended warranty it turned back into the gold plan again! It felt like I was playng the shell game. Guess where the warranty is?!? I hope this car lasts us a very long time because I dread the day I have to walk into another dealership. More

It took almost 3 hours to negotiate a deal. When I picked the car up three days later, they had lost one set of keys. They still have not found them. And they scheduled no home visit to famiarize me picked the car up three days later, they had lost one set of keys. They still have not found them. And they scheduled no home visit to famiarize me with the car. I was MOST unhappy. Brian Hennesy was terrific when they finally sent someone to help me with the electronics. He was very courteous and knowledgable. The rest of Camamback could take a lesson from him. More