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Camelback Ford
Phoenix, AZ
1,560 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,560 reviews
June 08, 2016
New sale If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share h If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share his lunch with me. When my wife buys a new vehicle, I'm going directly to this guy. More
by Ford f150gs
Employees Worked With
Rudi
May 07, 2016
REPORT - ALL RATINGS ARE EXCELLENT - I DIDN'T MARK CORRECTLY A+++++++ on everyone involved on the sale! In marking the star ratings, all were meant to be EXCELLENT, but I didn't notice that EXCELLENT was last A+++++++ on everyone involved on the sale! In marking the star ratings, all were meant to be EXCELLENT, but I didn't notice that EXCELLENT was last in the order rather than first. More
by Mulligan
Employees Worked With
Mark, Michael, Brad, Jessica, etc.
April 28, 2016
New car purchase We had a great experience and deal at Camelback Ford. The staff was very professional and accommodating to our needs. See Ken in sales for a GREAT dea We had a great experience and deal at Camelback Ford. The staff was very professional and accommodating to our needs. See Ken in sales for a GREAT deal here! More
by 426hemi$
Employees Worked With
Ken Feinman
April 19, 2016
Worst Overall Experience When I bought my F-150 a year ago, the experience was not bad. Not great, but not bad. I had two issues with my tuck so I thought that I would bring i When I bought my F-150 a year ago, the experience was not bad. Not great, but not bad. I had two issues with my tuck so I thought that I would bring it back to them, even though I live closer to two other Ford dealers. I was promised a call back 6 different times and every time I did not get a call back. This includes from the general manager. They told me that one of the items was not covered under warranty and the other part was ordered. I call back again 2 weeks later and find out that the part was never ordered. As I spoke with the manager of the service department, he told me that I could inconvenience myself and bring my truck back in so they could test the part that they did not test the first time I brought the truck in. He then told me that I should have gone to another dealership. The service manager told me that I would not have had this issue if I went to another dealership. So that is exactly what I am going to do. I will be buying my next 2 Fords from another Dealership, that is if I go back to Ford. After this experience and my experience and the dealerships close to me, I think I am going to find another automaker. More
by FordDriver
Employees Worked With
Brad Lane, Wayne (Service Manager), The General Manager
April 05, 2016
Expeptional experience!! Richard Silverman went beyond to make our experience at Camelback Ford one we will remember for a very long time. He was great! There was no pressur Richard Silverman went beyond to make our experience at Camelback Ford one we will remember for a very long time. He was great! There was no pressure and their tech people made sure we had the technology of the vehicle well at hand. We are part of a generation that rolled up windows and locked doors by hand without the help of electronics. We love our Edge and all the options that came with it. More
by boomboom
Employees Worked With
Richard Silverman and our finance person Ashley Cude.
February 07, 2016
The Worst The worst. Purchase of a 2014 Ford Transit for our business. Spend two days emailing sales woman, agreed to a price, credit application approved, loan The worst. Purchase of a 2014 Ford Transit for our business. Spend two days emailing sales woman, agreed to a price, credit application approved, loan terms agreed upon, etc., etc. Told them I would be there at 3pm on Saturday. When I showed up, tried to get me to sign some docs before even seeing the car. I asked to see the car and she then went to bring it up to the front. Literally, the car was a mess, dirt everywhere, ripped stickers on the Windows, garbage all in the inside, pieces of the interior in the back area and the beauty of it all, the front windshield had a crack (not a chip) literally 3 feet long. I was in shock, thought I was on a hidden video show. Manager is a beauty too, these guys will say anything to cover themselves"my man can take care of it for ya" "we are getting the oil changed on it now" huh? The worst-look at at other ratings, you can't make this stuff up people...how hard is it to just do things right? More
by Marco123
Employees Worked With
Samantha
January 24, 2016
ex cel lent Pamela was great I did not expect to leave with a new car but camelback ford / Pamela made it happen Thank you Pamea @ cambelback ford Pamela was great I did not expect to leave with a new car but camelback ford / Pamela made it happen Thank you Pamea @ cambelback ford phoenix AZ More
by klchappy
Employees Worked With
Pamela K
January 21, 2016
Looking to service left with new car Andre at camel back ford was great he made my family and I really comfortable didn't pressure is in anything and help us in anyway possible that he co Andre at camel back ford was great he made my family and I really comfortable didn't pressure is in anything and help us in anyway possible that he could and got us into a brand new car!! Thank you Andre!!! More
by Gabriel P
Employees Worked With
Andre
January 17, 2016
Enjoyed our buying experience I typically do not enjoy the car buying process. I respond poorly to high pressure sales tactics, and after reading some of the negative reviews for t I typically do not enjoy the car buying process. I respond poorly to high pressure sales tactics, and after reading some of the negative reviews for this dealer, I considered skipping them altogether. However, the SUV we wanted was a great deal, best we could find. The sales person, Chris, was fabulous. There was no pressure involved. We made it clear what we wanted and the price we were willing to pay. The sales team treated us with respect and gave us exactly what we were looking for. Later, while working with finance, I mentioned the negative reviews and she explained that they were under new management and working hard to keep customers satisfied. I assume this is correct; my wife and I left feeling very pleased with our car buying experience. More
by -D
Employees Worked With
Chris
December 23, 2015
Unpleasant This was one of the most unpleasant experiences I've had so far when buying a car. The salesperson was amazing however, the finance guy and one of th This was one of the most unpleasant experiences I've had so far when buying a car. The salesperson was amazing however, the finance guy and one of the managers proceeded to play "good cop/bad cop" in order to secure the sale. From my understanding they also circumvented a finance stipulation needed to secure financing from a lender. Overall the experience was pretty miserable, go across the street to Honda instead. Honda sells extremely reliable cars for reasonable prices and more importantly they treat you like a human being. More
by David
Employees Worked With
Scott Cocuzza, John Mendola
