Camelback Ford

Stay Far Away Service department doesn't get much right. They have difficulty doing oil changes properly. On multiple occasions I've asked them to fish missing part Service department doesn't get much right. They have difficulty doing oil changes properly. On multiple occasions I've asked them to fish missing parts of my car from their car wash. When I asked them if they can replace the trim pieces at my expense, they instead superglued the trim pieces back on. Oil change light comes on within a few hundred miles of having oil changes done here. I've had an experience where my engine cover was left on my passenger seat. When I asked for a tech to put the cover back on the engine, I was told that I could do it myself because it just snaps back on. I had to pay for my leather to be conditioned immediately after that, and at my expense. Reported noise issues on my vehicle. Vehicle remained un-diagnosed for 16 days. When I asked why the diagnosis was taking so long, my service adviser told me that they've had cars there for over a month, and that this was normal. Mind you, I was paying for a rental car out-of-pocket for each and every day they had my vehicle. On day 16 I got a call to pick my car up, and that everything was fine. I had to ask them to look at my vehicle again twice for them to come back and tell me that the rear half of my vehicle was falling apart due to control arms cutting through the sub-frame of my vehicle. This after I just had front control arms done a few weeks prior at the same dealership, as well as new shocks and struts also a few weeks prior, and new axles a few months prior. After trading in my vehicle with them for another car, I had an issue with my transmission not working properly within the first day I had the car. Upon bringing the car back, I became the center of an argument between my salesman and his manager for bringing the car in on a Saturday when they were busy. The best part is that I had to take the car to another dealership to have it properly diagnosed, since they failed to catch the problems again. Also, there was damage to the vehicle that may or may not have been buffed out immediately before being shown to me. Upon picking up my vehicle from service for my transmission to be fixed, I noticed two feet of missing paint from the front bumper. Wayne, service manager at Camelback Ford Lincoln, told me to bring the car in on the following Monday and that he would have his collision center repair the damage free of charge. After dropping the vehicle off on Monday, I get a call from Wayne telling me he would not be sending my vehicle to the collision center, and that I would have to come pick it back up. To repair the vehicle properly, I must pay $1,450 to replace the bumper, grille, and grille insert. Nothing but a crack in the paint was noted in the pre-delivery inspection paperwork. Worse quality service than a Meineke or Midas, and for a much steeper price. Stay away. More

I was cheated. The service manager says they had a change in ownership, and the service contract I purchased for thousands only covered major failures, like a blown The service manager says they had a change in ownership, and the service contract I purchased for thousands only covered major failures, like a blown engine. I was originally told it covered routine maintenance for 6 years or 100,000 miles. He said the people who sold that policy misrepresented it, but the (supposed) new owners will not honor what I was told. As a result, 30,000 maintenance cost $600. Don't buy there. More

Buyer Beware/Highway Robbery You too can buy a $10,000 used car and drive out of the dealership being charged $15,000-tax, license, registration, and gap insurance. That's 50% mor You too can buy a $10,000 used car and drive out of the dealership being charged $15,000-tax, license, registration, and gap insurance. That's 50% more than purchase. So someone is making out like a bandit. Just a $28,800 payout over six years. Did I mention the 28% interest rate? This is usuary. . More

Awful service. There deceitful and will take you for your ca Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Had to pay $550 after I had it towed off their property, and the issue was still unresolved. A crook and horrible human being. More

Very disappointed On May 27th my husband and I went to Camelback Ford to look at larger vehicle for him. We ended up going with a 2017 F150. As they were finalizing his On May 27th my husband and I went to Camelback Ford to look at larger vehicle for him. We ended up going with a 2017 F150. As they were finalizing his transaction they asked me about trading in my vehicle for the 2017 Explorer. I did and we both left with new vehicles that day. We had such a GREAT experience my mother went in later that same day and purchased a 2017 Edge. She then returned a couple of days later with her husband to purchase a 2016 F150 for him. Two weeks later we receive a message to come into the dealership. We went down to find out that the terms of the loan on my Explorer had changed but they were able to keep my monthly obligation the same so that was fine. While there we inquired about my husbands F150 loan as we had an upcoming payment due on the truck that we traded in. We were told that everything is fine, Sonny (the GM), has connections and we have nothing to worry about it will go through. In addition, we have 10 days grace period on the payment. Approximately one week later we started receiving decline letters with my husband and my mother listed as borrowers in my husbands F150 purchase. This is confusing to me as it was my husband and I who made the purchase and we were not at the dealership at the same time as my mother. It is now June 26th and we have yet to receive any communication from the dealer. We have had the truck in our possession for 30 days and one day away from being 10 days late on the truck that we traded in. I called the finance company to find out that our vehicle had in fact not been paid off so I called and left a message for our finance manager to find out what is going on with my husbands F150. He later texted me that evening requesting that we come to the dealership the next day. I informed him that was not possible and requested a reason as to why we needed to come down. I also informed him that if we needed to return the F150 we have had after market running boards that need to be removed. I was able to find out that the financing did not go through on my husbands vehicle. When I asked as to HOW and WHY my mother was added to my husbands loan I was unable get an explanation and was told I'm just the messenger. I requested a call from someone who could give me an explanation and that did not happen. Now it is June 28th and we receive a voicemail from finance requesting we come to the dealer and we're told they have options for us. We called back letting them know we would be there within the hour and arrived at 3pm in the aafternoon. Upon arrival we were told that everyone had left for the day. They sent someone else out to speak with us. We explained everything that had happened and requested an explanation as to HOW and WHY my mother was added to a loan with my husband without authorization and was told that is above his head and the powers that be are not there to answer our questions. He also was unable to give any explanation as to how we were allowed to keep a vehicle for 30 days that did not have financing and how much longer would we have had it had I not called to find out what was happening. We knew at this point that there weren't any options available so they had asked if we would like them to remove the running boards or we could submit a receipt and they would reimburse us. I asked for them to remove them while I wait. I was then given a We Owe You document and was told he would see if anyone there could have the running boards removed. Meanwhile we had received communication that they were going to charge us for removing the running boards and then told us we wouldn't be charged. I don't know who to believe or to trust at this dealership. So I took it upon myself to have the running boards removed the following day after work and would then be in the next day on June 30th at 11am to return the vehicle and take back our GMC. I am still waiting for an explanation on the fabricated loan that they put together. Not to mention the invasion of privacy that my husband has now incurred since his mother in law (my mother) received bank denial letters outline his financial and credit history. I am very disappointed in the dealership and how we have been treated. I am sharing our story in an effort to help protect others from going through this same experience. More

Bait and switch General Manager and staff didn't follow through and shipped the automobile with apparent damage that was brought to their attention and agreed to repa General Manager and staff didn't follow through and shipped the automobile with apparent damage that was brought to their attention and agreed to repair it. Additional staff sent e-mail that the car was in excellent, like new condition. More

Bait and switch Camelback Lincoln Lets just say I had a more than unpleasant experience with Finance manager Brad kriess. The salesman Rick Silverman basically let it happen then stopp Lets just say I had a more than unpleasant experience with Finance manager Brad kriess. The salesman Rick Silverman basically let it happen then stopped taking my calls. Only the threat of litigation got this resolved. Then with a supreme dose of arrogance they send a letter asking if I had friends or relatives to refer. WOW !!! That says it all. More