Camelback Ford

Recently I purchased a new 2012 Ford Mustang. I love the car but have had serious problems with Ford’s customer service after the purchase. I live in Washington State and the Mustang I wanted was not availa car but have had serious problems with Ford’s customer service after the purchase. I live in Washington State and the Mustang I wanted was not available. I had to purchase my car in Phoenix, Arizona. I arrived by plane near closing time, purchased my car and drove home. I did not receive the paperwork I needed to register my car in Washington State. I called Camelback Ford’s Title person twice and got voice mail both times. A person from Washington Ste’s Dept. of Licensing also left a voice mail. No call was ever returned. I sent an email asking for the paperwork. The Dealers response was that I received all of the paperwork I needed to register my car. My Temporary was about to expire. I called the State of Arizona for help. This is when I discovered that my car had been titled in Arizona. The State of Arizona will not send me or the State of Washington a copy of the title, this is to protect me the consumer. The lien holder has to request the title. My lien holder is Ford Motor Credit. They will not send me, the registered owner a copy nor will they fax a copy to the State of Washington so I can register my car. A letter must be sent from the State requesting a copy of the title to Ford Motor Credit who will send a request by mail to the State of Arizona who will send the title to Ford Motor Credit who will send it in the mail to the State of Washington. This will take an additional 3 to 5 weeks. In the meantime my car is parked because the temporary permit has expired. I have a new car that I cannot drive because of the dealership mistake. I asked Ford for help. I was referred back to Ford Motor Credit and the Dealership. I own Ford Stock, I love the Mustang but Ford’s customer service after the sale in my opinion is the worst I have ever seen. More

Came in on feb 4th to order a new vehicle. After 3 months, no vehicle, no idea when it will arrive, or any other information. They would never give me a straight answer about the order when I inquired months, no vehicle, no idea when it will arrive, or any other information. They would never give me a straight answer about the order when I inquired. I have now been sitting at the dealership for an hour and half, for a manager. Reception has paged them three times, with me informing her that I was here to cancel my order. It does not sound like they care, that I do not want to purchase a vehicle from them after all. Stay away. You do not matter to them, they just want your money. In ten minutes I will put a call into the credit card company cancel the deposit, and hand them the contract. They can figure out the rest. More

Michael was excellent to work with as our salesperson. He diligently tracked down the car we wanted and kept in communication with us throughout the process. Mohammad explained our finance options in gre He diligently tracked down the car we wanted and kept in communication with us throughout the process. Mohammad explained our finance options in great detail and made sure to recommend the one that fit best for our personal situation. More

Everyone was very helpful and accommodating. I appreciate the help i was given from Mike and Scott. I will be sure to recommend Camelback Ford to all my friends and family. the help i was given from Mike and Scott. I will be sure to recommend Camelback Ford to all my friends and family. More

Don't go there. That place is absurd. They advertised a price online. When I contacted them they lured me in promising additional $750 off. When I showed up and looked at the vehicle we started the paperwo price online. When I contacted them they lured me in promising additional $750 off. When I showed up and looked at the vehicle we started the paperwork. They tried to have me sign loan documents for a price 2k over what was advertised. I showed them an email they sent me as well as their interned pricing. They came down on the price but still were higher then their offer via email. I still agreed. Then they had me wait for almost two hours. When I was finalizing the paperwork they again tried to have me sign loan docs with a higher sales price. Thankfully I read before I sign. At that point and 4 hours in, I just walked away. Here is the email they sent me. Edward Savage @camelbackford.com via dealersocket.com Apr 11 (4 days ago) to me Ivan, Good Morning, my name is Ed Savage, Internet Sales Director with Camelback Ford Lincoln. I wanted to say thank you, for choosing us too assist you with your New Fiesta purchase. As you have seen from our Website we have a great selection of Fiestas available for immediate delivery, including the exact Fiesta you requested for 11995. Feel free to contact me directly if you have any additional questions, so I can get you qualified for an additional 750.00 Special Internet Customer Discount. Thanks for your time, and have a wonderful day.... Ed Savage Internet Director Camelback Ford Lincoln More

I recently moved from Idaho and was looking for a new Ford dealer. I worked with Michael Kildoo for trading in my 05 Mustang GT for a 2013 Mustang. My experience was great from start to finish. He knew t Ford dealer. I worked with Michael Kildoo for trading in my 05 Mustang GT for a 2013 Mustang. My experience was great from start to finish. He knew the product better than any other salesman I have known. He was honest and fun to work with. They gave me a good deal on my trade-in and a good deal overall. I will be shopping there from now on. I highly recommend this dealer. More

I needed a new car and I wanted to get it quickly without a hassle. So I contacted them in advance before i came down. They answered all my questions and was very helpful. Then when i showed up i was greeted a hassle. So I contacted them in advance before i came down. They answered all my questions and was very helpful. Then when i showed up i was greeted and offered something to drink and then we wasted no time getting directly to what i wanted. I ended up with a good car even though im rebuilding my credit. More

The Sales person was very easy to work with and he obtained a great price for the vehicle we purchased. I am very pleased with the dealership and will refer others to Camelback Ford. obtained a great price for the vehicle we purchased. I am very pleased with the dealership and will refer others to Camelback Ford. More

Very Very Good service and Helpfullness. Everything explained the way I liked. Very descripted on all explanations and answered all my questions percise and to the point. Very Helpful in suggestions an explained the way I liked. Very descripted on all explanations and answered all my questions percise and to the point. Very Helpful in suggestions and asked about things I had forgot to ask about. I would most defenitelly reccommend to friends and relatives. More

Worst customer service experience I have ever dealt with. Temp License plates expired and I can not drive my vehicle. Called multiple times and no one will return a call or help me. Finally had t Temp License plates expired and I can not drive my vehicle. Called multiple times and no one will return a call or help me. Finally had to go into store and waiting still More