Camelback Ford

I went here a year ago and was completely disgusted! However, they cleaned house and know how to treat customers. Extremely professional, experienced, TRUSTWORTHY staff! However, they cleaned house and know how to treat customers. Extremely professional, experienced, TRUSTWORTHY staff! More

This Was Truly The Worst Car Buying Experience I Have Ever Had. This Dealership Is A Complete Joke And I Don't Know How They Are Still In Business. They Were OK Up Until The Time The Deal Was Struck, Aft Ever Had. This Dealership Is A Complete Joke And I Don't Know How They Are Still In Business. They Were OK Up Until The Time The Deal Was Struck, After That You Are Treated Like A Piece Of... They Do Not Follow Up At All, They Have Made SEVERAL Promises And Not Delivered On Any Of Them. If They Think That They Have Heard The Last Of Me They Are Severely Wrong. I Will Be Persistent Until I (the customer) Is Happy. If I Was The Ford Corporation I Would Cut My Losses And Close That Whole Dealership Because It And Everyone That Works There Is Completely Tarnishing The Ford Name. It Is A Disgrace! More

I went in to buy a nice used truck. Instead, some headache of a mircle happend that I drove off the lot with 2 vehicles that at the time thought would help out. Then once we went to fiancing that is headache of a mircle happend that I drove off the lot with 2 vehicles that at the time thought would help out. Then once we went to fiancing that is where most of the sales and dealership people true colors came out. I received the jackel and hyde treatment. I was a first time buyer that got taken advantage of. We test drove a newer 2012 fusion and ended up leaving with a 2010 fusion with tires missing chunks on the side and rims mis-matched. To top it off, we had to fight with them change out the tires because we paid for a 130 or whatever inspection which is total bull and that was a waste of money! 2 days later and after fighting them with the tires, my check engine came on and the warranty refuses to fix it and they wanted me to pay $100. What good is a manufacture warranty when they do not want to honor it? On our 2nd vehicle, my husband nearly pierced his foot with 2 pieces of metal sticking out of the floor. Also the brakes were so bad you heard them grinding. We had to force them to fix it along with the brakes. They finally did fix the flooring but seems like they sprayed dirt off or oil the brakes but not change them. This took like a week of arguing and threatening to leave my vehicles and ask for my money back for them to fix it. From the time we went to test drive both cars and a month later, I found out that none of the banks wanted to finance the 2nd vehicle and were threatened to take my 2nd loan because of they history they had and keep me in 2 lemons. This made me so angry that they didn't want to take responsibilty on their end for a reputation they imprinted in my mind of such a horrible dealership this was. Of course that is the nature of being a salesman. They feel they can take advantage of you and not look twice if you get screwed in the end. Hopefully this will through to them that I am not happy and will stop calling me to do business with them. NEVER DO BUSINESS HERE!!! More

One of the best car shopping experiences I have ever had. I mainly did it thru the internet to start and the next available Saturday they had the vehicle ready for me to test drive and had the deal worked up I mainly did it thru the internet to start and the next available Saturday they had the vehicle ready for me to test drive and had the deal worked up. The whole process took about 3 hours. Would definitly go back when I am looking for a new vehicle. Our salesman Antonio Dominguez was great!! He was very knowledgeable on the car we purchased. He walked us thru all the inside and outside options. Very good experience over all. More

Bait & switch and unethical practices of advertising and sales...02/13/2013. date of initial contact with dealership...After visiting the lot (there for oil change) the pricec were too high on the cars and sales...02/13/2013. date of initial contact with dealership...After visiting the lot (there for oil change) the pricec were too high on the cars that I liked but before I left the salesperson and manager said they could make a deal on a new 2013 Mustang for a slight bit more as my credit was now really good and I would have no problem getting approved. but I said no. The next day the salesperson called me and said there was a $5000 President's Day rebate and that they could make the 2013 Mustang deal. The deal was that the dealership would pay off my car and get me into a 2013 mustang for 0 down and 0 interest and my payments woudl either be equal or lower then my current payment of $387.00. She told me that I needed to come in right away as the sale ended at the close of President's Day. When I returned to the lot on 02/17/2013 my original salesperson, who called me about being able to make the deal, was "busy" so another salesperson took me for a test drive of the the 2013 Mustang which was offered to me on 02/13/2013. I test drove the car and loved it. When we got back to the lot and started to discuss price again the test drive salesperson said the car I drove was a 2014 and that the original salesperson had made a mistake. He said he had sold all of the 2013 Mustangs the day before and he had none left. I went home and saw the advertisement still posted for the 2013 $17,899 (actually the ad was posted until yesterday) 02/20/2013. I called the Manager as I was so angry and he said he would order the 2013 Mustang from another dealer and that another manager would call me the next day and have all of the paperwork ready to go to make the original deal. No one called. On 02/20 I posted a review of my negative experience on the dealers facebook account and I posted it on my facebook account as well. On 02/21/2013 I received a call from the original salesperson and she apologized about the mixup blaming the "testdrive" salesperson saying that he did not know about our agreement and that I should come in after I got off work to close the deal. She told me they now had a white and black 2013 Mustang for me to choose from. I reluctantly agreed to come in as she sounded highly excited and sincere. At 5:15 the salesperson called me and said she had not heard back from the banks yet and did not want me or her to waste our time. I reminded her about our conversation and she said would not be a problem but that she thought I should wait to come in. Interestingly enough my negative review I posted on the dealers site is now gone as is the negative review on MY facebook account/along with my friends responses. The dealers online ad for the 2013 Mustang $17,899 is still there under "specials" and of course I have not heard back from the dealer. Desired Settlement: Apology Desired Outcome: I would like an apology and a phone call to the Owner of the Dealership if possible as the "Managers" behaved unethically as well. I would like their business practices modified to protect other consumers from Camelback Ford. I am a professional woman who works at a well respected local University and I intern at local government Hospital while earning my Masters degree. I am in the middle of my final class while working and doing my internship so my life it very busy and stressful. (however, I love what I do and am very blessed.) Even though I told the original salesperson and the manager about my schedule they still felt it appropriate to tell me to come in to make the deal before the end of President's Day so I would not miss out on the "sale" and then loose "the deal." Thank you More

I was sold a lemon. I tried to get the dealership to pay for or reimburse my repairs. I was promised that would happen by Jordan and other staff. After many weeks of getting the run-around, I was finally to for or reimburse my repairs. I was promised that would happen by Jordan and other staff. After many weeks of getting the run-around, I was finally told that I will not get anything reimbursed. There is still a fault light on. I stalled after driving at 75mph. The car told me to pull over safely. Turns out, My hybrid battery was over heating. I had not driven it more more than 250 miles before that happened. It stalled on the highway in the middle of the night. Good thing I canceled my $1500 down payment. That will at least pay for some of the mechanical errors. More

The people were great!!! I mean it was even fun compared to other dealerships that I have been to. For instance, they made a bet where I would wave to them as I took the car out for a test drive and they g to other dealerships that I have been to. For instance, they made a bet where I would wave to them as I took the car out for a test drive and they gave me a buck to do it! Those little things go along way with me. Anyways, most of all they offered a no haggle pricing at all for the car that I wanted and gave me all the incentives that I wanted as well. All in all, they were great and I totally recommend going there! Thanks! More

I love my Ford Truck! Thanks so much to Francis Jones for taking me from an email inquiry through the finish line! Overall Francis was there when I needed him, he repsonded quickly and tried to help a for taking me from an email inquiry through the finish line! Overall Francis was there when I needed him, he repsonded quickly and tried to help any way he could. There was never a time I felt pressured by him, and he constantly reassured me that things will all work out! Camelback turned around a near miss and truly showed excellent customer service! Thank you! More

This is my second vehicle I have purchased through this dealership and once again I had a great experience. I would highly recommend anyone in the market to come see Camelback Ford. Their staff is friendl dealership and once again I had a great experience. I would highly recommend anyone in the market to come see Camelback Ford. Their staff is friendly and very attentive. Once again, thank you Antonio and Camelback Ford for the hassle free experience. More

Fantastic Service. We just stopped in to take a quick look, Joseph was absolutely in tune with what we were looking for, never made it over to Dodge. We are extremely hapy with the purchase, especially a look, Joseph was absolutely in tune with what we were looking for, never made it over to Dodge. We are extremely hapy with the purchase, especially after being stranded in Pheonix for almost a week frm our 09 GMC Yukon blowing its motor. More