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Camelback Ford
Phoenix, AZ
1,554 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,554 reviews
February 05, 2018
Joke of a dealership This dealership is a complete joke. I've been trying to buy a new Explorer from these guys for two days. The new car Sales Manager is worthless. Hi This dealership is a complete joke. I've been trying to buy a new Explorer from these guys for two days. The new car Sales Manager is worthless. His name is Ruben, if you ever have the pleasure of dealing with this guy. I reached out to Herb, who supposedly runs the dealership. He had an attitude with me the minute I called. He asked me what I wanted him to do about it. Wow! I'd love to know how this place makes any money. Take your business anywhere but Camelback Ford. More
by jschweitz14
Employees Worked With
Herb, Ruben, Rick Powers
February 04, 2018
excellent service My van broke down while in town for a dog show. Had it towed to Camelback Ford after hours. Service Mgr Josh Brooks called me first thing The next m My van broke down while in town for a dog show. Had it towed to Camelback Ford after hours. Service Mgr Josh Brooks called me first thing The next morning and was able to get it repaired so I could pick it up for the long drive home. I was impressed by their level of customer service!! More
by Stephanie
Employees Worked With
Josh Brooks
January 26, 2018
Excellent Car Buying Experience This is a awesome place to go and get a new car they work with you a lot and have great deals I would recommend to everyone that I walk by. This is a awesome place to go and get a new car they work with you a lot and have great deals I would recommend to everyone that I walk by. More
by Kford921
Employees Worked With
Jackson
January 26, 2018
First timer Although I am in town only temporarily, I needed to have a warning light checked by a dealer. Camelback was very helpful , investigated the issue and Although I am in town only temporarily, I needed to have a warning light checked by a dealer. Camelback was very helpful , investigated the issue and eventually waived the normal diagnosis fee because they could not find any issue and the warming had not been kept by the vehicle computers. Very friendly and professional. More
by Oldie
Employees Worked With
Michael Vu
January 24, 2018
Purchased a new ford f150 My purchase experience was amazing. I was given a fair price and was treated as a VPI. Highly recommend JJ Burns as my salesman. He was very polite an My purchase experience was amazing. I was given a fair price and was treated as a VPI. Highly recommend JJ Burns as my salesman. He was very polite and was very willing to be sure I was getting the right truck for my needs. Jacob Stokes was good a orienting me to all the features of the truck. More
by Trucker
Employees Worked With
JJ Burns and Jacob Stokes
January 23, 2018
Calling they're service a joke would be a compliment!! Pulled in into service and was not greeted at all, after waiting, I walked in & was ask Imediately, " Do you have an appointment" . The service manag Pulled in into service and was not greeted at all, after waiting, I walked in & was ask Imediately, " Do you have an appointment" . The service manager said they wouldn't be able to see my car, which is under warranty, " For a week or so" went to Bell Ford and they helped me Imediately. Camelback Fords reputation proceeds itself, ITS A JOKE!! More
by USMC COMBAT VET
Employees Worked With
SERVICE MANAGER
January 21, 2018
excellent srevice all the staff members were very professional and courteous, from the receptionist who took my call to the service advisor who was very knowledgeable. all the staff members were very professional and courteous, from the receptionist who took my call to the service advisor who was very knowledgeable. the communication was great and the car was service with no hassles. I would definitely recommend this dealership. More
by thatboykle
Employees Worked With
jeff polk, Natasha Feagins
November 30, 2017
Sleazy tactics and will treat you poorly After I had already been to Camelback Ford Lincoln, I decided to go back to drive a car a second time with plans to buy it. I confirmed twice it would After I had already been to Camelback Ford Lincoln, I decided to go back to drive a car a second time with plans to buy it. I confirmed twice it would be ready for me to test drive before I drove all the way out there. When I got there I was treated horribly and eventually told they "Lost" the car. Later the GM Herb emailed me and said he wanted to work with me and would give me better numbers than I had been offered the first time I was there. He gave me the exact same offer! Then he made it better by $1,000 and to my face it was "thousands better". It seems most of the staff here will believe their own lies to convince themselves they're right, when in reality they don't care about their customers and will not get you the best deal. More
by Robbob
Employees Worked With
Herb Jernukian
November 29, 2017
Great Service When I had my car service/checked last month I had the pleasure of working with Josh Brooks and Joey Jock. Both took great care of me and my car, and When I had my car service/checked last month I had the pleasure of working with Josh Brooks and Joey Jock. Both took great care of me and my car, and was in and out fairly quickly. Definitely recommend Camelback Ford to those who are new to Phoenix area, or especially those who go to school out here like me. More
by Tessa Zalfen
Employees Worked With
Josh Brooks, Joey Jock
November 07, 2017
Awesome People Great group of people who went above and beyond to help me out and i really appreciate it ..also would like to thank Jamie in Finance and also Mike Ma Great group of people who went above and beyond to help me out and i really appreciate it ..also would like to thank Jamie in Finance and also Mike Martino for making this all very possible and allowing me into the Camelback Ford family More
by Bill C
Employees Worked With
Jamie George , Mike Martino, Michael Martino
