Camelback Ford

Brought my BRAND NEW 2013 Ford Edge, which I purchased at Sanderson Ford through a broker (Oh, how I wish I would have gone to Sanderson!) with a flat tire. There was a screw in the tire. I requested that th Sanderson Ford through a broker (Oh, how I wish I would have gone to Sanderson!) with a flat tire. There was a screw in the tire. I requested that the date of manufacture on the tires be communicated to me since sometimes a set of older tires can show up on a new vehicle - it happens. This request was ignored. Further, I was told - politely - by Jim Bloomfield that not only was there no warranty available for a tire replacement but I was also going to pay them a $15 flat fix fee - well, nice! When I stated that it was a new car with less than 2700 miles on it, I was told "yes, too bad you didn't buy it from THIS dealership. Double nice! It's a FORD! YOU are a FORD DEALER! At the very least, Jim Bloomfield seemed sincerely disappointed that there was "nothing he could do." Not so with the next person I talked to. That would be a Matthew Tonoli who takes the word "arrogance" to a new level. He completely dismissed my side of the issue, "no, not happening, you are being unreasonable, etc." His high-handed manner and "nose in the air" attitude cemented my experience with this dealership. Not exactly a Dale Carnegie graduate, know what I mean? So, for this new Ford 2013 Edge owner, no - not ever again with Camelback Ford. And, probably for me, no not ever a Ford again. Even though I really like the car! On the bright side, Ford's Road Side Assistance when I got the flat was absolutely awesome - quick and courteous - which I really appreciated since it was 112 degrees outside in Phoenix on the side of the road! So, thank you Ford for that. And, thank you Matt Tonoli and Camelback Ford for an extremely irritating and wateful experience - you completely turned off a new Ford customer (with a lot of friends and long-standing ties to this community)so you could satisfy your own little selves. I hope you are happy - this would never have occurred were I still a Lexus or Mercedes owner. Period - end of story. More

This is the first dealership that I personally worked with. It wasn't perfect, because no dealership is in my opinion. Nevertheless I did enjoy the service, and i did enjoy the car. The car it self did with. It wasn't perfect, because no dealership is in my opinion. Nevertheless I did enjoy the service, and i did enjoy the car. The car it self did not really come with what I wanted, but im surr the price satified me and my father. I still see that this dealership tries its best to provided me with a better deal even after purchase. I enjoyed my first car. More

Tony was cheerful, informative and professional. The used car was clean and in perfect shape. Everyone at the dealership was friendly and helpful. I'm very happy with my experience. car was clean and in perfect shape. Everyone at the dealership was friendly and helpful. I'm very happy with my experience. More

I went to Camelback Lincoln to get a used car because I had been in a car accident 3 months ago. When I had talked with Anthony Mata he took the time to understand what I was looking for as well as what I had been in a car accident 3 months ago. When I had talked with Anthony Mata he took the time to understand what I was looking for as well as what I did not want again. He took his time to ensure that I was not in a car again because cars scare me now so he had helped me find a SUV that was a perfect size for me. He kept looking just to make sure I had a car and he treated me so nicely. He was super friendly! More

I am a veteran on disability who saved up enough money to get a used car. I saw one on the internet for $13,995. I came in. By the time I decided to purchase the car, things were added on like "Certified Pr get a used car. I saw one on the internet for $13,995. I came in. By the time I decided to purchase the car, things were added on like "Certified Pre-Owned Vehicle". then came the shaft: The old Bait and Switch. Whe I printed off both of my bank statements I realized these people could see just how much money I had in my account. They worked overtime wheedling that money out of my account. they made me sign three different sales contracts,. changing small details on it that became big deals. The one thing that they did change completely when all was said and done was the "Certified Pre-Owned Vehicle" status. The salesman assured me that it was certified before I signed, then after I signed I was told by the sales manager that it was not a certified pre-owned vehicle. I was lied to again. The purchase price went from $13,995 to $19,999. When I challenged this the sales manager told me my credit was horrible (it wasn't) and had to make a deal with the financer. My own finance company told me they would give me $13,000. This dealership told me they would not deal with my finance company because they hadn't approved them yet. Who cares? When my finance company sends them a check they would take it, wouldn't they?\ Anyhow, it has been one lie after another with this dealership. Please stay away from them. If you are a veteran they will suck money out of your account like never before. Tom More

We had a deal - was to pick up the car today at 1. I have a confirmed email stating exactly this: . Tina, Thanks for the call. I will see you saturday at 1 to finalize your deal. Jeremy Jenkins In have a confirmed email stating exactly this: . Tina, Thanks for the call. I will see you saturday at 1 to finalize your deal. Jeremy Jenkins Internet Director Camelback Ford Lincoln jjenkins@camelbackford.com (602) 240-5671 This email was sent to: cdwmba@aol.com. From: Camelback Ford Lincoln 1330 E. Camelback Road Phoenix, AZ 85014 When I arrived, they tried showing us all of these other trucks. I asked to see the vehicle we had agreed to and I had to force out of them that they said they sold it. Then they kept trying to shove us in something else that "would work", but not what we had agreed to and wanted. More

Reasonable pricing on vehicle, SUPERB customer service by Robert S. - truly a no pressure sale, attention to detail, professional and great follow-up. Robert went above and beyond, HE will be the reason why Robert S. - truly a no pressure sale, attention to detail, professional and great follow-up. Robert went above and beyond, HE will be the reason why we return and recomend Camelback Ford. More

My experience at Camelback was with both the repair and purchase departments. I was in Phoenix for a conference and my vehicle was overheating. I did not wnat to risk going back 200 miles across the desert purchase departments. I was in Phoenix for a conference and my vehicle was overheating. I did not wnat to risk going back 200 miles across the desert with the overheating problem. The repair department did all they could to complete the repairs, but closing time came and my car just was not up to par. They provided a free rental car and I spent the night at a local hotel. During the night I looked at the used car inventory and wanted to see a listing they had. I went back in the morning and looked at the 2012 Ford Focus SE Hatchback and took it for a test spin. I loved it. My salesperson was Connor Sullivan and he did a magnificent job. I felt I was with a friend all during the purchase process. Everyone else was friendly and genuinely concerned from Connor to the Assistant manager and Tony the finance person. I drove out with a great car and felt that I had the best car buying experience I have ever had in my 45 years of driving. A special thanks to Connor-great job!! More

I love my Dodge Durango Hybrid. I came into Camelback Lincoln and had a great experience. I worked with Anthony Mata and from start to finish he made my visit very smooth, Anthony was very friendly and e Lincoln and had a great experience. I worked with Anthony Mata and from start to finish he made my visit very smooth, Anthony was very friendly and explained everything perfecly. Heade sure I got the best deal. I will be a customer for life and will let anyone I know that is looking that they should go to your dealership and see Anthony. More

My wife and I went to see Rick Blevins at Camelback Ford on our son’s request. We could not be happier with the outcome. Not only did Camelback do what Rick said they would, the service and experience was f on our son’s request. We could not be happier with the outcome. Not only did Camelback do what Rick said they would, the service and experience was fantastic. We bought a beautiful 2013 Ford F-150 Lariat that we will own for a very long time. Thank you Rick and Camelback Ford. Bill & Helen Dowdy More