Camelback Ford

The Worst The worst. Purchase of a 2014 Ford Transit for our business. Spend two days emailing sales woman, agreed to a price, credit application approved, loan The worst. Purchase of a 2014 Ford Transit for our business. Spend two days emailing sales woman, agreed to a price, credit application approved, loan terms agreed upon, etc., etc. Told them I would be there at 3pm on Saturday. When I showed up, tried to get me to sign some docs before even seeing the car. I asked to see the car and she then went to bring it up to the front. Literally, the car was a mess, dirt everywhere, ripped stickers on the Windows, garbage all in the inside, pieces of the interior in the back area and the beauty of it all, the front windshield had a crack (not a chip) literally 3 feet long. I was in shock, thought I was on a hidden video show. Manager is a beauty too, these guys will say anything to cover themselves"my man can take care of it for ya" "we are getting the oil changed on it now" huh? The worst-look at at other ratings, you can't make this stuff up people...how hard is it to just do things right? More

Unpleasant This was one of the most unpleasant experiences I've had so far when buying a car. The salesperson was amazing however, the finance guy and one of th This was one of the most unpleasant experiences I've had so far when buying a car. The salesperson was amazing however, the finance guy and one of the managers proceeded to play "good cop/bad cop" in order to secure the sale. From my understanding they also circumvented a finance stipulation needed to secure financing from a lender. Overall the experience was pretty miserable, go across the street to Honda instead. Honda sells extremely reliable cars for reasonable prices and more importantly they treat you like a human being. More

Can't get salesperson on phone Found a vehicle was highly interested in online. Talked to 3 different sales folks in one day and told them the price I was comfortable with and was u Found a vehicle was highly interested in online. Talked to 3 different sales folks in one day and told them the price I was comfortable with and was unable to make it work. After talking with my wife about it that night we decided we could pay a little more. The next morning I tried calling the dealership numerous times throughout the day leaving messages with name and number. The one time I was able to get somebody on the line they asked me if they could call me back. Needless to say never received a phone call back. Was really looking forward to working out a deal. More

Buyer Be Prepared So here is the deal with Camelback Ford. I found a 2016 Ford Fiesta ST listed on their website for $20,479. Now this is a good deal. The car lists So here is the deal with Camelback Ford. I found a 2016 Ford Fiesta ST listed on their website for $20,479. Now this is a good deal. The car lists for 22,400. Camelback Ford was advertising a savings of $1,421 plus a Ford rebate of $500. I send in one of those “Trade Value” requests via their website. It comes in at $17,475. So I'm thinking if they can get within a $1,000 of this I'm interested. One of their sales reps calls and I email him all of my info on the trade. Model, VIN, mileage, etc. I am trading in a VW and expect a little better trade as they have a VW dealership in the network. They can look up my records. They come back with a trade-in quote of $16,000. I think this is a very good quote. Not quite $17,000, but a good quote. I grab all of my information, including my CapitalOne pre-approved finance letter and make the 50 minute drive down to Camelback Ford. Winds up I have to deal with the sales people at the Lincoln dealership next door. OK. The manager looks over my trade-in while I test drive the Fiesta ST. The salesman's name is Josh. He is a young guy trying to make a living. Straight shooter. I like him. The problem is that Josh is new so he has an overseer there to show him the ropes. We will call him “Alex”. This is where it goes downhill. First I am shown an order sheet with the MSRP, not the advertised price. I point this out. They come back with the advertised price, but now I have to deal with $1,100 in options added! When I complained “Alex” stated that the advertised discount was available ONLY if you bought the options. He stated that it was on the website. We took a look at the website. It is not. We promptly moved on. The options. This deserves it's own little space in car sales Purgatory. One of them was $199 for nitrogen filled tires. During the test drive I noticed 4 black valve caps sitting in the center console. Hmmmm. There are green valve caps on the car (this is supposed to denote nitrogen filled tires). I'm thinking that those green plastic valve caps are not worth almost $50 a piece. The next option is the $297 ZAKTEK Ultimate coat product. I ask them to remove it. They ask if I will give them cost for it “since it is already on the car”. I asked what the cost was. He stated about $150. Now that seems odd. This is the same ZAKTEK product that they had advertised in the past for $29.95. With coupon of course! There are pinstripes added for $199. PINSTRIPES! What's next? A landau top with a medallion billed as the “Presidential Edition”? I finally agree to pay $297 for the window tint. I live in Arizona. Tint is good. “Alex” then asks if they can try to better my rate through Ford. I doubt they can, but go ahead. I had only one caveat. I stated that he could not pull a hard check on my credit with out meeting the final price. I stated this TWICE. He agreed. Pulled my credit. Could not match the rate, so he went back to charging the MSRP price on the car. I left. No Car. An extra hard pull on my credit. Upset. More

The worst They sold me a used mustang then after I signed and took it home they call me back to sign the car fax and found out it was crashed. They would call m They sold me a used mustang then after I signed and took it home they call me back to sign the car fax and found out it was crashed. They would call me every month to trade it in, then I take someone to buy a new 2015 mustang I didn't even get the referral money I am still fighting for it going on 6 months now. More