Camelback Ford

Contract Change & Lack Of Communication I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I was t I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I was told I would know financing by Monday the 19th. I never heard back from them. I called over and over. I left messages that were unreturned. I spoke to people who said they check into it and call me right back. This went on for two weeks. I finally receive a call on Thursday the 29th. I was told I had a different interest rate with almost a $50 a month higher payment than agreed upon. I said no this is not what I agreed to. They continued to try and get me to sign off on a new interest rate and payment. Having a friend in finance I know I didn't have to accept this. Bullying people into taking something other than what was agreed on is shady business practice, You can't change the conditions of a signed contract. I was able to get my trade in vehicle back and void the sale. My trade in was missing the dash mat. Thomas Coggins the finance person said he would mail me a $50.00 check so I could replace it. Also the sales director Michael McKenna phoned me the next day trying to get me back down there saying it was a mistake that my contract never should of been voided because it was a done deal. More bullying and I said no the deal they were giving me is not what I signed on the contract. I then told him how my dash mat was missing. He promised to order me a new one. Even send me pictures so he ordered the right one I had. It is now one week later and he has not returned my calls or my emails and I have not received a check or a dash mat. More

very dissapointed I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me tim I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me time without my work van. When I got my van back I notice that my change was missing and other things were disturbed that were no where near the door lock that need to be replaced. So I guess my best advice would be take anything out of your car that you don't want stolen ,cause they will help them selves. TO SAY THE LEAST I WILL NOT BE BRINGING MY COMPANY VAN HERE FOR FLEET SERVICE I WILL FIND ANOTHER DEALERSHIP !!!! More

Worst Service Experience(s) of my Life My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the statu My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the status of my car on my own time. He also lied to me on several occasions and the dealership still owes me $70 that they refuse to do anything about. I even contacted Ford Customer Care and they tried to make the dealership DO THE RIGHT THING but they can't force them anymore than I can. Wayne Ferrin, the service manager, refused to even respond to me. Not only will I never go to a Van Tuyl/Berkshire Hathaway owned dealership ever again, Ford has lost a 20-year customer for life after owning 16 Ford vehicles. More

New sale If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share h If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share his lunch with me. When my wife buys a new vehicle, I'm going directly to this guy. More

Worst Overall Experience When I bought my F-150 a year ago, the experience was not bad. Not great, but not bad. I had two issues with my tuck so I thought that I would bring i When I bought my F-150 a year ago, the experience was not bad. Not great, but not bad. I had two issues with my tuck so I thought that I would bring it back to them, even though I live closer to two other Ford dealers. I was promised a call back 6 different times and every time I did not get a call back. This includes from the general manager. They told me that one of the items was not covered under warranty and the other part was ordered. I call back again 2 weeks later and find out that the part was never ordered. As I spoke with the manager of the service department, he told me that I could inconvenience myself and bring my truck back in so they could test the part that they did not test the first time I brought the truck in. He then told me that I should have gone to another dealership. The service manager told me that I would not have had this issue if I went to another dealership. So that is exactly what I am going to do. I will be buying my next 2 Fords from another Dealership, that is if I go back to Ford. After this experience and my experience and the dealerships close to me, I think I am going to find another automaker. More