Cambridge Honda
Cambridge, MA
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Made an appointment on Saturday to view a car on Sunday. After an hour drive, was told that the car has been sold to CarMax and it had been posted online by mistake. Vehicle still on their website. After an hour drive, was told that the car has been sold to CarMax and it had been posted online by mistake. Vehicle still on their website. More
Shiva at Cambridge Honda was super knowledgeable and friendly and provided excellent service. I recommend anyone looking for a great car buying experience to check out Cambridge Honda and ask for Shiva friendly and provided excellent service. I recommend anyone looking for a great car buying experience to check out Cambridge Honda and ask for Shiva. More
This visit was for recall work--replacement/repair of the fuel pump module about which I received a communication from Honda. The notice instructed me to call the dealership to schedule an appointment f the fuel pump module about which I received a communication from Honda. The notice instructed me to call the dealership to schedule an appointment for the work which I did. The notice also said that the work would take about an hour and 15 minutes. However, when I checked in at the dealership for the work I was told it would take 2and a half to 3 hours; the notice said that the service department would give me a different time estimate for the time the work would take, but the person on the phone did not do this. Also, when I brought the car in they asked to confirm with me that I had less than a tank of gas, I had almost a full tank; neither the notice from Honda nor the person who made the appointment with me on phone, told me about this. Poor communication from Honda and the dealership! More
All of the staff, including my dealer Mike, were incredibly kind. Even though I have an international license, which made the process more complicated, they patiently explained everything to me step incredibly kind. Even though I have an international license, which made the process more complicated, they patiently explained everything to me step by step. More
I was prepared to wait. When they realized the repair would take all day, they summoned an Uber to take me home. They have a nice crew. When they realized the repair would take all day, they summoned an Uber to take me home. They have a nice crew. More
Not honest in disclosing the condition of the car they waited to tell me when I picked it up ! I went home and called to complain and they have not called me back to offer to rectify the situation unprof waited to tell me when I picked it up ! I went home and called to complain and they have not called me back to offer to rectify the situation unprofessional of M C. They told me it could be buffed out However I was told it was paint when I picked the car up! If I knew it was paint I wouldn’t have accepted the selling price!! I’m 80 years old I paid cash and they have not accepted responsibility for this!!! More