California Motor Trade - Norco

Potential buyer beware! !! Normally I don't go to small private dealerships due to the shadiness of past experiences. I saw a truck I was interested in today by a salesman na !! Normally I don't go to small private dealerships due to the shadiness of past experiences. I saw a truck I was interested in today by a salesman named Keith. Initially he was very professional. I knew the truck had some possible frame damage and spotted the damaged repair immediately but was still interested in the truck. Took a test drive, made a reasonable offer 10% under the price as I felt it was fair for the obvious damage. At that point Keith got offended, immediately telling my wife and I we were taking food from his children's mouth. I told him I didn't appreciate him throwing the guilt trip on me and we would just leave, he continued to berate my wife and I so I asked for the manager, I was taken toI believe it was Alex, the manager to explain the poor customer sales interaction I had with Keith. The manager asked about the vehicle and the price I offered. He immediately started to cuss at me, top of lung saying he was offended by my offer to him and his salesman yelling at my wife and I to get the F#$%k out, we immediately apologised for offending them and said were leaving as we were both afraid of him becoming physically violent with us, continuing to cuss us out as we were leaving. As were were trying to get out as fast as possible other personnel seemed to start to surround us, we got to the door, in our car shocked as the manager followed us out continuing to verbally assault us, top of lung. Now we are scared he has our personal info to possibly retaliate against us, because of the way he responded to us so violently, verbally as well as coming at us physically in a highly threatening manner. We should have read the reviews similar to our experience first. We feel so threatened, we are also reporting this incident to the police to have on record for any future retaliation. More

Me and my daughter drove 2. 30 hours to go look at a car on Sunday and we were told everything was fine with the car. Today about 40 minutes ago we picked up the car and again we 30 hours to go look at a car on Sunday and we were told everything was fine with the car. Today about 40 minutes ago we picked up the car and again we were told everything was fine and that they filled the car up with gas for us. I turned on the car and it shows it was half a tank. I put my 5 year old in her car seat and was ready to head out and I barely made it of the parking lot when the car stop and 3 police officers had to block me and my daughter from getting hit by other cars. I ran back the dealership to tell them and turns out the car had no gas. The fuel pump was bad. When I went back upset the owner yelled at me saying nothing was wrong and the deal was off. Called me “ghetto” for telling him I was worried for my daughter’s safety. He treated to withhold my down payment and take me to court for his mistake. He was the most unprofessional man I have ever meet. Clearly something was wrong with the car and he did not want to take responsibility. He even got in my face in front of my 5 year old. Please don’t waste your time. It was an easy fix, but his disrespect is not worth it. More

I was somewhat upset because the vehicle seems like it was in good conditions. I found it really odd on how the salesman said it's part of their policy to add anti theft systems due to the bank they deal was in good conditions. I found it really odd on how the salesman said it's part of their policy to add anti theft systems due to the bank they deal with. Even the brand new cars had them but once I saw the contracts and all the numbers. They had a car at a good price just so all their hiddens fees increase by almost 5k. I'm glad I found another dealership with non of these nonsense fees. MY ADVICE IS PAY ATTENTION TO THEIR FEES. ONYL SOMEONE WITH xxxxTY CREDIT WILL ALLOWED SOMEONE TO TAKE ADVANTAGE OF THEM More

I ABSOLUTELY recommend California Motor Trade in Norco. Jonathon, Alex K. & Ed Mendoza went above and beyond to help me get the car I wanted!. These guys really are amazing. Jonathan explained everything a Jonathon, Alex K. & Ed Mendoza went above and beyond to help me get the car I wanted!. These guys really are amazing. Jonathan explained everything along the way!... I was stunned that when it was all said and done there was no surprise fees or hidden costs. These guys stick to their word!! They really deserve 10 stars! More

Our experience was terrible! Your dealership really reinforced the slimy, sleazy, used car salesman stereotype. We drove 90 minutes all the way from San Diego to purchase this ve Your dealership really reinforced the slimy, sleazy, used car salesman stereotype. We drove 90 minutes all the way from San Diego to purchase this vehicle at the listed sales price, including tax, title, and registration. We test drove the car when we went to purchase it, the sales person came back with $4000 worth of accessory add-ons. We told them that we did not need any of them. One of them was $2000 for a smart car accessory and the other was $1900 for theft. The vehicle was a 2018 Land Rover discovery. In my estimation, it is in no way whatsoever a smart car. As far as the theft, we have excellent insurance and declined the charge. They would not sell us the car. We wasted an entire day driving, with fuel expenses, and missed work for this bait and switch. After we left the dealership, the sales manager called us. He was condescending and harassed us for the better part of 10 minutes. Accusing us that we just wanted to test drive of a Land Rover, which we have already test drove a couple previously. We were prepared to pay $19,300 for the vehicle, tag, taxes, and registration. All cash! Line items number 19 & 21 were where these obscure charges were. See below. For a listed vehicle, prices at $17,549, the dealership tried to inflate our out the door price to $23,413. That’s 30% higher than the advertised price. We are contacting the Better Business bureau about this. More

Aston was WONDERFUL! The whole experience was amazing and easy. He went out of his way to find the perfect car for me and to take care of all of the details that needed t The whole experience was amazing and easy. He went out of his way to find the perfect car for me and to take care of all of the details that needed to be completed prior to the purchase. It was the best experience I’ve had with a car dealership, and I have purchased many cars over the years. More

***BEWARE*** DO NOT WASTE YOUR TIME! !! My family drove 3 hours from Ventura County to purchase a car that was being "held" for us. The morning after the car was promised to be held for !! My family drove 3 hours from Ventura County to purchase a car that was being "held" for us. The morning after the car was promised to be held for us we got all the way down there and they are literally selling the car to another person IN FRONT OF US!!! I don't think it can get any more unprofessional than that. Not to mention the car was NOT clean and had scratches all over the door and dash so we would not have purchased it either way. These are BAD AWFUL cars they get from cheap auctions and resell them with damage. STAY AWAY FROM THIS PLACE! I am also contacting the BBB, Bureau of Consumer Protection, FTC, I am having the State check on the status of their license to even be selling cars. HOW DARE YOU! More

Horrible sales. Car came with check engine light twice and the manager. Giving bad remarks often I bought a car from them and it’s been a week a no car yet and John Car came with check engine light twice and the manager. Giving bad remarks often I bought a car from them and it’s been a week a no car yet and John manager wants to be upset at me !!! Hek No. theater are Wrong !!! More

Best customer service get right to it type of deal. Jordan was very polite and very helpful. Everything done in less than two hours. Jordan was very polite and very helpful. Everything done in less than two hours. More

Our salesman was Daniel and can’t give words to his patience and overall wonderful demeanor. patience and overall wonderful demeanor. More