Atlanta West Chrysler Dodge Jeep Ram - Service Center

Very Poor Customer Service From Management MANAGMENT Told me Togo somewhere else if I had a problem with my service, this is after they have my money, and speaking like to me as if Iam not impo MANAGMENT Told me Togo somewhere else if I had a problem with my service, this is after they have my money, and speaking like to me as if Iam not important. I will never goto this place ever again, I will drive 30 min out of my way so I can be treated with some dignity. More

Brought my truck in for a recall got it back with a light on Brought my 2500 truck in for an oil change and recalls. It came back with LIGHTS on and was told it was there when I dropped it off! Like I have a pho Brought my 2500 truck in for an oil change and recalls. It came back with LIGHTS on and was told it was there when I dropped it off! Like I have a photo of the dash to prove it was not. I asked them not to touch the mirrors 3x and yet they did. Spilled oil all over the undercarriage. Didn't do a tire rotation like asked, I am from out of state and will most definitely find another dealer to take my now light on too! Sophia was RUDE both on the phone and in person telling me the light was on she wouldn't make it up, yet maybe I should have called to tell you that. Yup if it was true maybe you should have but it wasn't! Read the reviews and BEWARE they are true I wish I didn't let them have my vehical ! More

I would not recommend this dealer to anyone. We took the truck in and asked for a repair. They called the next day and said it needed something besides what we asked for (tps sensor and throttle body clean) truck in and asked for a repair. They called the next day and said it needed something besides what we asked for (tps sensor and throttle body clean) we ok'd repairs. They called and said it needed intake gasket. We wanted trans fixed first then we would worry about that. Manager said they couldn't do that that I had to fix that first. Then I questioned why the tps sensor or the intake would affect trans (sorry I need to know why I need something, how it works). Then said I was already paying for one repair that didn't fix it and didn't want to pay for a second repair that doesn't fix the issue. The service manager said he should have know this was gonna happen that I should just pick up the truck he wasn't getting farther into it when I just wanted stuff for free. I told manager I had no issue with paying for something I told them to do but that I didn't want to do the intake if it was going to take to much for the trans repair. Then I found out they hadn't even done a test drive since replacing tps. I asked them to test drive to see if that fixed it so the next day they did. The manager said it was working fine and asked if I wanted to continue with trans diag. (He previously told me it was impossible to diag trans with vacuum leak from intake) so I said well you just told me yesterday you couldn't diag it? So he said you know what just come pick up the truck. I don't want your money and we can call it quits. I didn't want to argue so I got the truck. GUESS WHAT! Now my check engine light is on with a code for the tps.... Did NOT have a code when I took it in. Highly disappointed I just wanted my truck fixed!!!! More

I went in to have a diagnostic done and they were a total rip off. They fixed what they wanted to fix. They didn't even check what I asked them to. Long story short: my car cuts off within hours of leaving t rip off. They fixed what they wanted to fix. They didn't even check what I asked them to. Long story short: my car cuts off within hours of leaving their dealership. I had to take it to another mechanic to have the problem fixed. Don't bother filing a complaint with management. They are just as incompetent. More

I have dealt with Douglas County Dodge on numerous occasions and I have been happy with their quality of work every time. The staff is not only friendly but helpful as well. I have a Jeep Wrangler a occasions and I have been happy with their quality of work every time. The staff is not only friendly but helpful as well. I have a Jeep Wrangler and I do a lot of driving, I commute to Atlanta and Decatur almost daily. So needless to say they do a lot of oil changes, put on tires a couple times as well, and a 30,000 mile service. Sometimes the wait can be a little long, but typically if you make an appointment they try to get you in and out. I am a student so I just hangout and do homework in the meantime. When it comes to their prices they do the best they can and work with you as much as possible. More

I have taken my 2006 Dodge Ram to Douglas County Dodge several times for warranty repairs and service work. Every time I am there the service and sales staff always makes me feel right at home. I enjoyed several times for warranty repairs and service work. Every time I am there the service and sales staff always makes me feel right at home. I enjoyed the friendly atmoshere so much I have bought two vehicles from the dealer and they are the only people that service my vehicles. I would recommend anyone who owns a Dodge that lives in the area to give them a try. More

We scheduled a routine check-up and paid the price. The suggestions of >$700 of brake repair was made. A second opinion visit to another national repair chain revealed the quote was $400 too much. DCD wa suggestions of >$700 of brake repair was made. A second opinion visit to another national repair chain revealed the quote was $400 too much. DCD wanted $287 for a $20 part. We have been told that for the $715.06 tune-up fee we got about $400 worth of parts and labor. The last time we had work there the technicians damaged the car. (Most recently the door panel was broken when the window was repaired.) I can never recommend DCD for even an oil change! More