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Calavan Chrysler Dodge Jeep Ram West
Lithia Springs, GA
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 224 reviews
August 13, 2023
They deserve the 2-star rating they have on Yelp, and will absolutely waste your time and be unprofessional to boot. After keeping me waiting for more than an hour, Joshua the appraiser refused to even l will absolutely waste your time and be unprofessional to boot. After keeping me waiting for more than an hour, Joshua the appraiser refused to even look at my car. Keep in mind: THEY are the ones who contacted me and scheduled me for an appraisal after I signed up for Kelley Blue Book's instant offer. More
by janegrey2021
Employees Worked With
Crystal, Joshua
April 25, 2023
Had service work performed on my 2013 Dodge Dart with only 22K miles- CEL was on - trans would go into limp-in - they told me the valve body assy needed replaced - $4500.00 - picked up and never made it only 22K miles- CEL was on - trans would go into limp-in - they told me the valve body assy needed replaced - $4500.00 - picked up and never made it home - they argued about the tow back, I should pay - really? - rechecked and needed the TCM for $806,00 - so what was actually at fault from the start? They also stated I needed swaybar links for the noise in the right front - replaced for $360.00 and same knocking was there - talked to svc. mgr Tim and his best option was to replace both front struts and both lower control arms - but he would kind enough to give me a discount and no guarantee - this would be a start - we might have to do more, so, why all the remaining components for both sides for a noise on the right? There are no other suspension components to replace - I declined the repairs and suggested they get some fishing rods since they won't use the tools they have at hand - (chassis ears) - with no solution, I sent a certified letter to Mr. Calavan, describing my service experience and never received a response - checked back several times to follow up and still, no response - I am an ASE Master Tech, 35 years running and have been with Chrysler/Dodge dealers since 1976 - Chrysler Master for 22 years - retired now and just don't want to work on my own vehicles anymore - I don't have access to the shop lifts, ETC. I would like to believe in dealers as I was one of the honest tech's out there - I have seen all sides of this business through the years and always heard how expensive dealer repairs are but - that's supposed to be where the buck stops and you get what you pay for - not at Calavan CDJR - their process is to replace everything and with no guarantee - The tech that insisted my CEL (check engine light} needed a $4500.00 repair, then another $800 for the TCM (transmission control module) was the same one that replaced my 'bad' swaybar links and told his advisor to sell me all the remaining suspension components to repair a knock in the lower right - beware folks - there are some good dealers out there that will stand behind there diag and repairs - not this one More
by charles.kraus
Employees Worked With
James Harthun
November 08, 2022
We've been waiting now 6 weeks to repair and replace driver door. Every week we've been told waiting on a part. Last week we were called and told all parts in vehicle would be ready no later then Mid-da driver door. Every week we've been told waiting on a part. Last week we were called and told all parts in vehicle would be ready no later then Mid-day Monday 11/7. Monday evening we called still no work done on vehicle and now we still waiting on several parts with no known eta on them arriving. No one even thought enough to call us Friday when the car was supposedly pulled in to start repairs. No one even called us Monday when they knew repairs weren't started and we still needed to wait. Customer service here is not even in favor of the customer. The customer has to call. Go by and then be lied to multiple times. This isn't like a lawn more down. This is our daily vehicle that we need to make our on living to support our family. And all we get is sorry. Then when we asked to move it to somewhere else. They threatened us with $700 restock fee for parts. I ask what part if it's been 6 weeks. More
by Arisha2luv
Employees Worked With
Emanuel Baskin, Norman Pickett
August 29, 2022
Carl Thompson was a great salesman he made sure u got what you wanted made sure u was comfortable and work with u as for as down payment and after the sale contiune to call to check on you to make sure y what you wanted made sure u was comfortable and work with u as for as down payment and after the sale contiune to call to check on you to make sure your ok and the car is doing well as week he was a great salesman go see him More
by Kelli
Employees Worked With
Ja'Ere Taylor, Carl Thompson
April 23, 2022
JT was absolutely awesome! Extremely helpful and willing to work with us. Thank you for an enjoyable vehicle buying experience! Extremely helpful and willing to work with us. Thank you for an enjoyable vehicle buying experience! More
by Georgejohnson61
Employees Worked With
Toriano Arrington, Ja'Ere Taylor
March 29, 2022
Never heard back regarding my request. Visiited their website and didn't see the vehicle. However, it's still showing up on Cars.com would be helpful if they would respond as to the status Visiited their website and didn't see the vehicle. However, it's still showing up on Cars.com would be helpful if they would respond as to the status of the vehicle More
by Kingt
Employees Worked With
No one responded
January 21, 2022
Big shout out too the service department at Calavan. Jensen was very helpful with with diagnosis's with my truck. He was patient with my frustrations, an really tried too save me the most money as possi Jensen was very helpful with with diagnosis's with my truck. He was patient with my frustrations, an really tried too save me the most money as possible, the pin down the issues with my vehicle. I would recommend this dealership/service needs too everyone that needs any work done on your vehicle. I can’t thank y’all enough. Very pleased customer. More
by Cebruanl
Employees Worked With
Jasen Tubbs
December 05, 2021
Everyone was very friendly and also got to work on making a deal. Because we used KBB and Carfax we all knew what the deal should look like. I had trouble getting a ride to the dealer until over 7 days pas a deal. Because we used KBB and Carfax we all knew what the deal should look like. I had trouble getting a ride to the dealer until over 7 days past thr KBB estimate so they lowered the bid some. I thought that was unnecessary.. More
by feffox
Employees Worked With
Sequoia Notton, sydnie lohrum
