Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of South Charlotte
Pineville, NC
43 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
43 Reviews of Cadillac of South Charlotte
January 09, 2021
I used to live in the Charlotte area, and I always had my 2008 Cadillac CTS serviced at Cadillac of South Charlotte. It was always a great experience. While I now live a couple of hours away, I needed to get 2008 Cadillac CTS serviced at Cadillac of South Charlotte. It was always a great experience. While I now live a couple of hours away, I needed to get some repairs done to this same Cadillac and I made the trip to Cadillac of South Charlotte. I have worked with Jeff Hathcock for years, and he has been a tremendous resource in helping me to get the best out of my ownership experience. In the last instance, I needed the Sun roof to be resealed, new front brake pads, and an air bag sensor replaced. Jeff and the Service team made the repairs and it was a great experience, even if the Cadillac repairs can be somewhat expensive at times. I can say that in 8 years, I never had to take the 2008 CTS back because a repair or maintenance work was not done correctly. These people KNOW Cadillac. The facility is also nice, and you can get a cup of coffee and accomplish a few things using their Wifi. I can imagine in the auto repair and maintenance business, you cannot make everyone happy all of the time, but I believe these folks sure try to make that happen. Thank You! More
by AntonySteele
Employees Worked With
Jeff Hathcock,
August 26, 2020
I moved to NC a few weeks ago and needed a car rather quickly. Steven Bell reached out to me via a facebook post, and a few days later I have my car. The experience could not have gone better. Chet Le quickly. Steven Bell reached out to me via a facebook post, and a few days later I have my car. The experience could not have gone better. Chet Leggett was a big help as well! No pressure dealer, highly recommend! More
by Mike Slats
Employees Worked With
Steven Bell, Chet Leggett
August 17, 2020
I took my car in to get the rear view camera fixed and they charged me $140 and it still doesn't work!! They recalibrated the cameras and it did not fix the problem, they charged me $140 and it still doesn't work!! They recalibrated the cameras and it did not fix the problem, More
by Brad
Employees Worked With
Bill
January 24, 2020
I’ve dealt with this dealership since 1995 and it has always been a pleasure. The team is professional, and I have always felt they a have taken great care of my different cars...1995 SLS, 1998 xxx, 200 always been a pleasure. The team is professional, and I have always felt they a have taken great care of my different cars...1995 SLS, 1998 xxx, 2002 xxx, 2005 xxx, 2008 xxx, 2012 CTS-V, 2016 CT6 Platinum. They have been fantastic! More
by kylam0m
Employees Worked With
Steve Bell, Bruce Dunehew,
November 01, 2019
Why did I pay you a 698.00 administration fee ...? Your business did not fill out the purchase contract correctly. You did not collect enough taxes to register this car. Three weeks after signing my Your business did not fill out the purchase contract correctly. You did not collect enough taxes to register this car. Three weeks after signing my contract you called asking for more money to correct/fix the problem that was created by your business. We have/had a valid signed contract for a specific price ! You cannot change a contact after the fact...........especially after 3 weeks have gone by. Your business should now how to calculate taxes for all states surrounding it. This is not the first car I bought from you to be registered in the state of Georgia. That was fully disclosed before I entered your dealership. I walked away the first night I looked at the car due to the price. On the second visit you had lowered the price of the car. Now I know why !!! So now I have no registration and must make payments on the car and for insurance on car without a valid registration. You provided no temp plates so now this car has to be parked. Refund the 698.00 fee I paid for your service and I will pay the taxes myself. Is this how you treat repeat customers....? More
by c0mpubear
Employees Worked With
Adam Bennett, Joe Tomasello
October 24, 2018
See Alan or Big Tom for all your needs They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are definitely the cats meow More
by Thom
Employees Worked With
Alan, Big Tom
March 07, 2017
loyal customer Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank yo Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you More
by happygirl
Employees Worked With
Ed
January 03, 2017
Great Service as Always! Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and ret Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and retail area. More
by cadillacs&corvettes
Employees Worked With
Steve
December 30, 2016
great service Cadillac of South Charlotte service center always exceeds our expectations. The next best thing about using their service center is the outrageously Cadillac of South Charlotte service center always exceeds our expectations. The next best thing about using their service center is the outrageously good food at their restaurant! We'll be back! Joe Tomasello in Sales is the best. He is why we continually buy/lease Cadillacs. More
by susan incalcatera
Employees Worked With
Brian
December 29, 2016
Great Service has made it easy to buy 2 cars from the dealer The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from them! Always leave pleased with the experience. More
by Optman
Employees Worked With
Brian
