Cadillac of Portland

82nd Ave car lot quality, right in the heart of the west hills. I'm a high volume car buyer, and there are dealerships that will wow you with how you're treated, going the extra mile to build a custom hills. I'm a high volume car buyer, and there are dealerships that will wow you with how you're treated, going the extra mile to build a customer for life. Cadillac of Portland is not that dealer. You might carry certain expectations with small car lots on 82nd Ave, with older cars, undisclosed problems dumped on unsuspecting buyers, and slight of hand business practices. In my experience, Cadillac of Portland is that type of dealer. Recently purchased a used Mercedes at their lot. At the end of the deal, after the paperwork was signed, "Oh by the way, this vehicle only has one key....." Whaaaat?!?! Why didn't you tell me that? That's a $400 bill I'm driving off here with and would have never bought this car at that price. "I'm so sorry for the miscommunication." No, there was no communication to begin with, lady. "How about a full tank of gas?" You already told me you were going to give me a full tank of gas......she stares back blankly. "Can I offer you a coupon for a free carwash?" Really? I'd say this is the type of place that would figuratively stab me in the back over a dollar, but I actually think they'd do it right into my chest, looking me deep into my eyes while they did it. So I left the lot taking an undisclosed hit of $400 to get a spare key made. Dealer later declined request to compensate me. Got home and the battery literally died after I pulled it into the driveway, a 14 mile drive from their lot. Certainly, it must just need a charge. Nope, 5 year old battery dead as a doornail. According to the carfax - they knew the battery was toast and gave it one last hard charge right before sending it out the door. I expect things like - having known problems dumped on me so the dealer can save $200 - from cheap car lots on the other side of Portland - apparently this corporate dealership is no different. They seem happy to nickle and dime their repairs so long as they can get the car off their lot - let's make our problem the customers. Dealer later declined request to compensate me for the battery. I've seen other folks here praise Corey the finance manager. Man, that guy was a snake. First quoted $4k for a ONE year warranty and when I laughed they suddenly found another option for $3k for a 3 year warranty. I passed again, and the rest of the transaction was littered with little manipulative comments to try to scare me into purchasing a warranty from them. Give me a break. I felt like I had to take a shower after being in the room with him for 20 minutes. I can go on: rock chips hidden by colored wax, lost paperwork, calls not returned, late license / title --> expired permits. But I think you get the idea. Steer clear of this place with all you have. I know I will. More

Paul MCadilac of Portland did transmission service Paul M Cadilac of Portland did transmission service 05/13/2021 my Escalade have only 20K I have AT shifting problems shifts hard after spending with Paul M Cadilac of Portland did transmission service 05/13/2021 my Escalade have only 20K I have AT shifting problems shifts hard after spending with Cadilac of Portland $900.00 didn’t fix a problem Service guy name Pablo says you have to replace transmission What a stupidity? More

This was a very bad experience. I bought a used fiat that was previously stolen and was bought at auction. There were some problems with the car and lots of back and forth with the dealership. They told me I was previously stolen and was bought at auction. There were some problems with the car and lots of back and forth with the dealership. They told me I had to take it to fiat. I took it to fiat who told me part of the system dealing with the coolant had been taken apart and put back together. His opinion was that if he had done the inspection like they said they did, he would definitely notice the problem. The service department assured my they inspected the car and didn't see anything. In dealing with the general sales Manger ed Kriegal he was incredibly rude. He spoke about me to the service tech in the third person. I asked him not to and he said, "i wasn't talking about you, I was talking about how much money I was willing to spend to make you happy" in a very rude tone. I'm not sure why he felt he could be so condescending to a customer. More

I worked with Michelle Mora in getting our 2009 CTS, she was bubbly and very easy going as far as explaining the process and showing us several choices for the dream car we were looking for. After we had ch was bubbly and very easy going as far as explaining the process and showing us several choices for the dream car we were looking for. After we had chosen our vehicle she made the process of paperwork smooth and we were able to take our car home the next day. I recommend Michelle to anyone that likes friendly, quick, and easy car searching service! More

Nice experience! Nichole did an excellent job providing all the information I needed to make my decision. The whole purchasing process was very smooth. Thanks Nichole! all the information I needed to make my decision. The whole purchasing process was very smooth. Thanks Nichole! More

I couldn’t be anymore disappointed in this dealership. I told the sales rep in the very beginning I look for long term business relationships and am not a window shopper. I received minimal feedback over th told the sales rep in the very beginning I look for long term business relationships and am not a window shopper. I received minimal feedback over the phone by my sales rep and was told I just need to come in. I then head to the dealership with pre-approval and a blank check. To make a long story short the service was poor and the way I was treated during the sale made me leave. Lastly, I text the sales rep when I got home to let him know I was disappointed in the level of service as I went there to purchase and call it a day and he never responded to my text. More

this very deceptive and I inturn to report, when I was trying to buy a car the sale rep Tristin whom I category requested please limit the run of my credit to only 2 banks , wells Fargo and fiber credit u trying to buy a car the sale rep Tristin whom I category requested please limit the run of my credit to only 2 banks , wells Fargo and fiber credit union , what did he do almost 4 or 5 banks run my credit , this is a shame and poorly deceptive marketing tactics. had known this earlier I wouldn't have gone with the purchase .shame on you Cadillac of portland .will not trust your company no more More

2012 CTS-V !!!!! I was hunting all over the USA for a diamond black 2012+ CTS-V. One popped up here at Cadillac of Portland. I called the dealer and got Tom Davy in sa I was hunting all over the USA for a diamond black 2012+ CTS-V. One popped up here at Cadillac of Portland. I called the dealer and got Tom Davy in sales. He was super quick to send me videos and photos of the V. His quick and polite non pushy replies sold me alone!!! The only day I was available to come check out the car Tom was not in but set me up with Pat who was just as awesome. Purchased the car the same night. Cant thank you the whole Cadillac of Portland team enough! More

I started working with Tristin at 3:30 regarding an online app and purchase. After 3.5 hours and completing paperwork he didn’t respond as he said he would. When I reached back out again he said they s online app and purchase. After 3.5 hours and completing paperwork he didn’t respond as he said he would. When I reached back out again he said they sold the car I was buying . Terrible service. I even already had an appointment for the next morning to go pick it up. More

Great customer service Todd Lanstrum was great, answered all of my emails, worked hard for a great deal, gave us plenty of imformation, and had zero sales pressure! Todd Lanstrum was great, answered all of my emails, worked hard for a great deal, gave us plenty of imformation, and had zero sales pressure! More