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Cadillac of Norwood - Service Center

Norwood, MA

4.7
109 Reviews
Call Service Center (781) 762-5900

109 Reviews of Cadillac of Norwood - Service Center

Sort by
August 18, 2025

Paul is absolutely fantastic along with the rest of the team at Cadillac. I highly recommend Cadillac of Norwood More

by KSILVERIO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 17, 2025

They were recently very helpful and proactive in resolving an issue with our new car. More

by ECHORYAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaulder Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 16, 2025

Cadillac of Norwood is wonderful! They go above and beyond customer service! George is awesome! More

by MBRISELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2025

I have been waiting for five weeks for a part which they told me it would take two weeks… I thought two weeks was unacceptable but five weeks is an outrage More

by bob@bobstarrhomes.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Donovan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2025

It’s very bad everything is very bad in service. I still three hours and 30 minute and do not finish all my car. I have problem in my car many time I told him it’s coming. Next time is coming next i More

by Romany youssef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience did not meet your expectations, and I’d like to take a moment to address your concerns. When you brought your vehicle in, we performed a full inspection and diagnostic as promised. Your engine passed all required tests and did not indicate the need for a full replacement. Our master technicians follow strict industry guidelines, and we only recommend engine replacement when absolutely necessary - for both your safety and cost efficiency. We understand that expectations can differ, and I apologize if there was any confusion. Our team did provide an estimated timeframe for the process and aimed to keep you informed every step of the way. If that communication fell short in any way, I sincerely apologize.

August 14, 2025

Easy to get appointments and have your vehicle serviced. The staff is friendly and courteous More

by HEFFEENLACASA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Cadillac of Norwood responded

Thank you for your wonderful feedback! We're glad to hear that scheduling service was easy and that our staff made you feel welcome with their friendly and courteous approach. Providing a smooth, stress-free experience is always our priority. We appreciate your continued trust and look forward to seeing you again!

August 11, 2025

All of the staff at Cadillac of Norwood are extremely helpful. My sales associate Al P. Contacted me about a vehicle that would meet my needs after telling him what I was looking for. He is the best and More

by DREEM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Cadillac of Norwood responded

Thank you so much for your kind words! We're elated to hear that you had a great experience with our team at Cadillac of Norwood. Al P. is truly dedicated to helping our customers find the perfect vehicle, and we're glad he was able to match you with one that met your needs. We appreciate your continued trust and loyalty - thank you for always choosing Al and Cadillac of Norwood!

August 08, 2025

Cadillac of Norwood did a great job with customer service, updates on status of repair and provided us a vehicle while our car was in the shop. So helpful. Very pleased with the experience and wo More

by lsullivan36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for the wonderful review! We’re so glad to hear that you had a positive experience with our customer service team at Cadillac of Norwood. Keeping you updated and making sure you’re taken care of—like providing a vehicle while yours was in the shop—is all part of our commitment to excellent service. We truly appreciate your trust in us!

August 08, 2025

Paul was very informative and kept me posted on the progress of what they were doing to the car and when it would be done. More

by JOTASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for your feedback! We're glad to hear that Paul kept you well-informed throughout the service process. Keeping our customers updated and comfortable is always a top priority. We appreciate your business and look forward to serving you again!

August 07, 2025

Although we had a lot of issues with recalls etc and didn’t have our car for days - George and staff took care of things. We appreciate it. More

by SHARON.SAGANEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for your honest feedback. We understand how frustrating recall issues and extended repair times can be, and we truly appreciate your patience throughout the process. We're glad George and the team were able to take care of everything for you. Your understanding and trust mean a lot to us—thank you for giving us the opportunity to make things right.

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