Cadillac of Norwood

Very disappointed with service, poor communication. I Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first t Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first time they made the appointment for the wrong day, they rescheduled 2 weeks later, I waited 1 1/2 hours to be told the technician that troubleshoots that issue was out and the would call to set up another appointment. They never called, I called back after a week and made a third appointment. They ordered the wrong part and again I waited 1 1/2 to be told they would have to reorder the part. Again they said they’d call me when the part comes in to make an appointment. After 2 weeks I called them only to find out the part was sitting there. The service writer was on vacation so no one called me. After 4 appointments and waiting over 6 hours in the waiting room it was finally fixed. In November I ordered some accessories from Cadillac and paid to have them installed. Shipped to the dealer in November. They sent an email the dealer would call to setup an appointment. Early December I called them. They claimed they were never sent. Service blamed the Parts Department. Spoke with the Parts Department, said the parts were there for a week and Service should have contacted me already. They transferred me to Service who put me on hold 3 times before hanging up on me. Called back they couldn’t schedule an appointment for a month. Was supposed to go there tomorrow but they called to say they’ve had a Covid outbreak and can’t reschedule for 4 weeks. Almost 3 months to get some accessories installed. The work I have had done there has been done very well, it just takes forever to get it done and communication both internally and with the customer is poor in general and you can’t count on them to call when they say they will. More

This is the 2nd car I bought from Maryann Picarello and I can’t say enough about her. She goes above and beyond to help you. can’t say enough about her. She goes above and beyond to help you. More

service. I paid $160 to find out why I wasn't getting power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compresso power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compressor. further diagnosis needs to pinpoint place of loss of power interior will need to be removed customer recline repairs $64O. at this point in time my advise the advisor Christopher Lipsco that I'll bring the car back in 2 weeks for the repair. today I went to drop off the car only to be told that it will probably be higher than the quote repair price. So basically I went in for an estimate , paid $160 for it only to be told that it's going to cost me $650 to find out what they/I already know and then renege on the deal. More

Shady Business!! I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice. I agreed and signed the paper work. I was not given any contract for the GAP, but didn't think anything of it since I never got a GAP contract in the past. Well fast forward, the car is paid off and called to get a refund on the remainder of my GAP and I am told that I did not purchase GAP, and they will not give me a refund because I don't have the GAP contract that I was never given, the numbers on the invoice that I provided match the information I was given. I will never buy another car from this dealership or recommend it to anyone. Shady business just puts a bad taste in my mouth. I still would like to know where my money went if it didn't go to GAP protection. Also, If you do decide to do business with these people make sure that you double check there math. They overcharged me on taxes as well. Overall bad experience. From buying, to getting it delivered to after sale support. STAY FAR FAR AWAY!! More

Service substandard I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end alignment as well as balance and rotated 4 tires. Paul signed me in and a mechanic was told of the issues in my presence, he stated he was going to take it out for a test ride. It was about 10 a.m. I went to the waiting room. At approximately 1:15 Paul came in the the waiting room to tell me a mechanic was checking the balance before checking the alignment. At 2:20 Paul came back and told me the work was completed. The mechanic had rotated the tires front to back. The alignment was within spec so nothing was done. If I still had an issue I needed to buy tires. For this I was tied up for more than 4 1/2 hours to perform approximately 60 minutes of work with no definitive fix. Totally unacceptable customer service from a dealership known for long wait service. This was not my first service here but definetly it was the worst of any garage I have ever used. I am now scheduling my car at Sullivan Tire to have an alignment and tire balancing as I didn't have any issues before Cadillac performed the work. I scheduled the original alignment and balancing with them because it was due according to the calendar and mileage only not for any issue. I am very angry and frustrated with huge amount of my time they wasted. More

Don't waste your time with these people I recently bought a Used Toyota 4Runner from these guys about a month or so ago. They had to deliver the vehicle to me up in Maine, as Massachusetts d I recently bought a Used Toyota 4Runner from these guys about a month or so ago. They had to deliver the vehicle to me up in Maine, as Massachusetts doesn't give out temporary plates. The day Carmen Shannon delivered the vehicle, the first thing he said to me was "A rock hit the windshield, but no need to worry as we'll replace it" Naturally I said "well this blows, but as long as you'll pay for it, no big deal" Little did I know what was about to ensue. I was instructed to get a quote for replacement, send it to Carmen and then Joe Wilkerson, the General Sales Manager would decide how to proceed. I sent Carmen the quote the next day and he said..."we can't pay the $240 for your windshield...that's too expensive" Excuse me...it broke while you were delivering it to me?!?! What's even more screwed up is that I was told that I'd have to file a glass claim under my insurance in order to get it replaced and they would reimburse me for my glass claim. Now I'm not sure if this was Carmen Shannon's idea or Joe Wilkerson's. Either way it's absolutely ridiculous that it was suggested. why should I be held responsible for something they did? After many discussions with Joe, he told me that the dealership would pay for it as they were responsible. I was then instructed to go and have it fixed and then to send him the invoice stating that it had been paid for. I had it replaced, and have been waiting almost 3 weeks now for my reimbursement check, only I haven't received it yet. Do yourself a favor...don't shop here. This place is a xxxxING joke. After spending over $30K on my car, this is how I'm treated? Nice customer service Cadillac of Norwood. I will NEVER shop here again after this. All I wanted was my reimbursement check. I paid to fix your mistake, and now it's time for you to pay me back. I will convince everyone I can to stay away from you. You burn me, I burn you! Sorry...not sorry! More