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Cadillac of Norwood

Norwood, MA

Overview
Employees
Reviews
Vehicles
4.6
274 Reviews
Cadillac of Norwood has a highly trained and qualified team of certified technicians ready to perform high-quality automotive service for drivers. We handle a wide array of vehicle service needs, including oil changes, transmission replacements, and multi-point inspections. Our focus is on maintaining top-tier customer service with comprehensive maintenance and repair solutions. You can also visit our Cadillac dealership to explore a wide selection of Cadillac models and years and find a perfect new vehicle. As a reputable Cadillac dealer in the Norwood, MA area, we have new and pre-owned options available for you to consider. Let our friendly, professional sales team help you narrow down your search to a brand-new automotive investment or certified pre-owned addition to your work or school commute.
Contact Dealership

700 Providence Highway - Route 1

Norwood, MA

02062

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Showing 274 reviews

August 27, 2025

The issue as previously noted has not been resolved. I will be calling them later today. More

by THOMASREXJOHN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aldo Morelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
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August 27, 2025

Cadillac of Norwood provides excellent service with top-shelf professionals. The facility is well designed and enjoyable to wait for service and very comfortable. More

by SHEIKABABIN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Cadillac of Norwood responded

Thank you for the wonderful feedback! We're happy to hear that you enjoyed your experience at Cadillac of Norwood, from our top-shelf team to the comfort of our facility. Providing excellent service in a welcoming environment is always our goal, and we're glad it shows. We truly appreciate your support and look forward to seeing you again!

Sep 02, 2025 -

Cadillac of Norwood responded

Thank you for the fantastic review! We're honored to hear you consider our team “top-shelf professionals” - that means a great deal to all of us. We’ve put a lot of thought into making our facility comfortable and welcoming, so it’s wonderful to know you enjoyed your time with us while waiting for service. We truly appreciate your support and look forward to serving you again soon!

August 26, 2025

All was great but for the fact that I needed to rent a car from Enterprise because of unexpected need to wait for hours because of unexpected needed repairs. Would have been happier if you provided loners More

by JF3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Cadillac of Norwood responded

Thank you for sharing your experience with us. We're glad to hear that overall things went well, but we truly understand how inconvenient the unexpected wait and need to rent a car must have been. Please know that we do offer loaner vehicles; however, in this case, they were all reserved at the time of your visit. We certainly understand how frustrating that can be, especially when unplanned repairs arise. Your feedback is incredibly valuable, and we’ll be reviewing our loaner availability and communication to see how we can improve in situations like this. We appreciate your understanding and your continued trust in us. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

August 20, 2025

Paul and the entire crew at Norwood Cadillac were very very professional in dealing with my car David More

by tigerford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're pleased to hear that you found our team professional in handling your vehicle. Providing a respectful and seamless experience is always our goal, and we're glad we delivered on that for you. We appreciate your trust and look forward to serving you again in the future.

August 19, 2025

George was very helpful, and followed up with my problems. George was very friendly and professional More

by EEHANLON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Cadillac of Norwood responded

Thank you for your kind words! We're so pleased to hear that George provided you with friendly, professional service and followed up to ensure your concerns were addressed. He's a valued member of our team, and your feedback means a great deal. We appreciate your trust in us and look forward to continuing to serve you.

August 18, 2025

Paul is absolutely fantastic along with the rest of the team at Cadillac. I highly recommend Cadillac of Norwood More

by KSILVERIO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 17, 2025

They were recently very helpful and proactive in resolving an issue with our new car. More

by ECHORYAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaulder Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 16, 2025

Cadillac of Norwood is wonderful! They go above and beyond customer service! George is awesome! More

by MBRISELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2025

I have been waiting for five weeks for a part which they told me it would take two weeks… I thought two weeks was unacceptable but five weeks is an outrage More

by bob@bobstarrhomes.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Donovan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2025

It’s very bad everything is very bad in service. I still three hours and 30 minute and do not finish all my car. I have problem in my car many time I told him it’s coming. Next time is coming next i More

by Romany youssef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience did not meet your expectations, and I’d like to take a moment to address your concerns. When you brought your vehicle in, we performed a full inspection and diagnostic as promised. Your engine passed all required tests and did not indicate the need for a full replacement. Our master technicians follow strict industry guidelines, and we only recommend engine replacement when absolutely necessary - for both your safety and cost efficiency. We understand that expectations can differ, and I apologize if there was any confusion. Our team did provide an estimated timeframe for the process and aimed to keep you informed every step of the way. If that communication fell short in any way, I sincerely apologize.

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