Cadillac of Norwood

Purchased a new car and the salesman didn’t seem too interested in showing us all the features as we had to come back because the dealership was closing. I also caught the salesman in a lie and confro interested in showing us all the features as we had to come back because the dealership was closing. I also caught the salesman in a lie and confronted him. Once confronted, he became belligerent towards me and swore at me, basically telling me off because I caught him in a lie. Buy at your own risk.. make sure all that you are promised is in writing, even something foolish or simple. My update: I would like to thank Cadillac for addressing my issue and dealing with the salesman (at least that is what they told me). It’s unfortunate it had to reach the point it did and we had to resort to these types of postings and write letters and emails to GM to resolve the matter. The long and short of it was that we were assigned a new salesman and he was wonderful. He came out to our home and went over all the features of our new car and answered all of our questions. For that I am grateful and would now not automatically dismiss this dealership from future purchases; however i don’t want to change what I originally said in my previous review as it was my experience and anyone doing their research needs to know that problems can arise and not everything is perfect as many other reviews would have you believing. More

I would recommend Cadillac village of Norwood to anyone. Mainly because of al piacitelli in sales. Al was very respectful and did whatever he could to accommodate my family and I. We have been to many deale Mainly because of al piacitelli in sales. Al was very respectful and did whatever he could to accommodate my family and I. We have been to many dealerships and have purchased more than a few vehicles,even have friends in the business so I can really appreciate the way I was treated by al from the first encounter until well after the vehicle was delivered to me. If your looking for a new car go to Cadillac village of Norwood,and make sure to see al More

I went to Cadillac Village of Norwood today and had a great experience! The employee, Al that i worked with was great, very personable and accomidating and worked with me for many hours to get me to the great experience! The employee, Al that i worked with was great, very personable and accomidating and worked with me for many hours to get me to the price i needed to be at. I also worked with Jessica in the finance department and she was very friendly and helpful! My overall experience was very good and i would recommend this dealership to anyone looking to buy a new car! More

Deal was easy and smooth. Of the 4 cars I have bought a dealerships in my life this was the most painless. If another Cadillac is in my future I will buy it at Norwood. dealerships in my life this was the most painless. If another Cadillac is in my future I will buy it at Norwood. More

Jim was my online dealer who answered my questions and invited me to meet with him about a car I was interested in. He was very understanding when we got stuck in traffic and couldn't keep our appointment invited me to meet with him about a car I was interested in. He was very understanding when we got stuck in traffic and couldn't keep our appointment. He was very professional and had a quick smile. He introduced us to John who was also very professional and took us out for a test drive. After the sale, I returned to get a small dent taken out. Both Jim and John were wonderful. Kept me company and made me feel very comfortable while I waited for my car that I just love! I would definately recommend Norwood Village to friends and family! More

I just want to say thank you to my salesman Alex Gomes for tolerating me instead of throwing me out the front door...I was completely undecided as what to do...I may have confused myself by looking at too for tolerating me instead of throwing me out the front door...I was completely undecided as what to do...I may have confused myself by looking at too many of the same vehicles from too wide of an area and I tunneled into a used escalade...Alex was able to exceed my needs and expectations of a monthly payment for a used one...He brought me to the new ones which i hadn't even considered...I really feel he went beyond what was to be expected...well, the bottom line is this, he was able to give me such a great deal on a new escalade and my girlfriend is beyond happy...we feel he was able to get us more than what would be considered fair value for our trade and he gave us an overall price on the new vehicle that 3 other dealers were unable to come within a few thousand dollars...I walked in prepared to negotiate on a used and Alex was able to let us leave in a new one and there was no need to negotiate...we truely feel that Alex Gomes is an asset to cadillac village of norwood and we say thank you. More

I am taking the time to thank Doug. He is a fine I am taking the time to thank Doug. He is a fine salesman, and his attention to detail with some minor issues with the car, are a credit to the compa I am taking the time to thank Doug. He is a fine salesman, and his attention to detail with some minor issues with the car, are a credit to the company. Salesmen like Doug are the reason people come back, and do future business. More

I recently purchased a 2008 Cadillac SRX from Cadillac Village of Norwood. The customer service experience during this purchase was outstanding! The sales team could not do enough to ensure complete custo Village of Norwood. The customer service experience during this purchase was outstanding! The sales team could not do enough to ensure complete customer satisfaction. I highly recommend this dealer and look forward to working with this team for all future car purchases. More

This biggest Caddy dealer in New England. I drove from CT (2 Hrs) it is well worth it. You have a great choice to choose from and you can park your choices side by side for comparison review. Great way to s (2 Hrs) it is well worth it. You have a great choice to choose from and you can park your choices side by side for comparison review. Great way to shop for a vehicle. Now the good news is the customer is King here. The sales person I worked with was David Moniz. Good knowledge of the product and he loves Cadillac. Pricing was right on the money good people to work with. Looking for a new or used Caddy this is the place for you. More

It was our first experience with this dealership in sales, Doug was terriffic to work with, he was a real pro! We would gladly recommend him to our friends. The dealership was easy to get to, and ever sales, Doug was terriffic to work with, he was a real pro! We would gladly recommend him to our friends. The dealership was easy to get to, and everyone we can in contact with was pleasant and helpful. More