Cadillac of Norwood

I can t remember a time in my adult life that I every enjoyed…never mind liked the car salesperson that I worked with. Now AL is another story! After almost 30 years of Driving, I bought my first America enjoyed…never mind liked the car salesperson that I worked with. Now AL is another story! After almost 30 years of Driving, I bought my first American Made car (Cadillac EXT) from him 3 years ago and came right back for another one( 2011 Escalade). He is personable, professional and really does what it takes to create a relationship with his customers. AT NO TIME did I feel like I was getting the “sales” speech…. And you know what I am talking about! He went out of his way to keep me informed and never made excuses, he found the perfect Escalade for me in another state and had his team deliver it to Norwood…. He is all about the Brand and the service that you would expect from a luxury Auto dealer. Al is a genuinely nice guy…. Stop in to visit him and you’ll understand what I am talking about! Thanks AL ! I hope they know how lucky they are to have you More

Al Piacitelli was very friendly, professional,courteous and attentive. I went to the Cadillac dealership after having a very bad experience with another dealer and from the moment I entered Norwood Cadilla and attentive. I went to the Cadillac dealership after having a very bad experience with another dealer and from the moment I entered Norwood Cadillac I was treated with respect and dignity by Al. He patiently listented to what I was looking for in a leased car, the Escalade, and took me on a test drive, took my information and met the price that I wanted. When I went to pick-up the car he thoroughly explained the features and how to use them and was able to answer all my questions. Al made the whole experience pleasurable. During any encounter I felt that I had his undivided attention. I am a completely satisfied customer and look forward to receiving excellent service during the term of my lease. More

Thanks again Al Piacitelli. Since buying my first Cadillac 2 years ago. I have been a repeat customer within these past two years buying afew more vehicles from Al. Just recent the new 2012 Escalade Cadillac 2 years ago. I have been a repeat customer within these past two years buying afew more vehicles from Al. Just recent the new 2012 Escalade. No matter what I needed help with; Al was able to assit and help me. I have never had a day when I went to see Al about something that he wasn't available to answer my questions and help me with a jolly smile. Al knows his stuff on these vehicles and when he is not sure he doesn't blow smoke up your... you know what; he will find out the answer. Since becoming his customer he to has been a loyal man even after the sale has been made and is true to his word. He is a great asset to Cadillac Norwood. Al is by far one of the best sales guys I have ever delt with and he is the reason I will and have in the past two years continue to buy Cadillac's right here at Cadillac Norwood. More

This is my 5th cadillac I've owned and the first time dealing with Doug Ostroff. He is without question the most informed, upfront and meticulous sales person I have ever dealt with. He very quickly turn dealing with Doug Ostroff. He is without question the most informed, upfront and meticulous sales person I have ever dealt with. He very quickly turned the nightmare of a car accident into my best overall buying experience. Thanks Doug!    More

Doug is an outstanding salesman, knows the cars inside and out. His knowledge is impressive and reassuring. The car buying experience with Doug and Cadillac Village of Norwood was professional, friendly and out. His knowledge is impressive and reassuring. The car buying experience with Doug and Cadillac Village of Norwood was professional, friendly, dependable and trustworthy. I would absolutely recommend Doug and the dealership to friends, family and colleagues. More

Doug Ostroff was very patient while I decided which model I was interested in. I was looking at other GM cars as well, although I have owned Cadillacs previously. After weeks of shopping at various dealershi I was interested in. I was looking at other GM cars as well, although I have owned Cadillacs previously. After weeks of shopping at various dealerships, I returned to Cadillac Village of Norwood because there was a good selection of cars on the lot to choose from, and I felt comfortable doing business with Doug Ostroff because he was able to answer all questions about the vehicles, warranties and service, and he listened to and remembered what my needs were. After narrowing my choice to a 2011 CTS, I enjoyed test-driving the car, while Doug explained the features. The financing and registration process went smoothly, and I am very pleased with my decision. I received a fair price for the vehicle including end of year manufacturer's rebates, and a GM credit card discount. Doug returned all phone calls and emails promptly. He also will ensure that I receive service and maintenance as needed. He spent alot of time explaining buttons and features, and arranged for On-Star service on the day that I picked up the car. More

The absolute best sales experience I've ever had when purchasing a car in over thirty years of car-buying. I met with Doug Ostroff and he was polite, cordial, pleasant and enthusiastic about selling me purchasing a car in over thirty years of car-buying. I met with Doug Ostroff and he was polite, cordial, pleasant and enthusiastic about selling me car. A genuine professional in EVERY sense. I was pretty sure that I would buy this car but he never assumed the sale was done until we agreed on terms - openly and directly. Doug was able to answer my questions about the vehicle without having to look them up online or in books. Doug is that rare gem: a car saleman who actually is fully versed in his cars! This was further displayed in going through the vehicle features when I picked up my car. Doug sat with me in the car for over an hour to go through all the instrumentation features. I've purchased BMWs, Saabs, and Nissans and this has NEVER happened. Above all, since questions or concerns are bound to arise, Doug insisted I call him directly: not service or 800 numbers - only him. BEYOND EXCEPTIONAL! There was no hard pressure applied to purchase any additional programs although I did. These programs where mentioned casually with regard to their benefits and I was given time to think about what, if any, I wanted. This transactional ease continued into the finance department which was clear and simple. If you're looking to purchase a car, you'll not do better than Doug Ostroff at Cadillac Village of Norwood. More

Al was professional in every sense of the word. he was Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH P Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH PRESSURE! A pleasure to do business here and a most enjoyable experience. More