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Cadillac of New Orleans
Metairie, LA
30 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 30 reviews
October 30, 2023
Fraudsters! Filing a formal complaint and will push for someone to look into their practices, crazy how many people complain of PRICE issues but Mr Spurlock's an Filing a formal complaint and will push for someone to look into their practices, crazy how many people complain of PRICE issues but Mr Spurlock's answer is you agreed to it even though you are given a tablet to sign that's so you can't SEE the numbers they have fraudulently played with to defraud you... NEVER AGAIN and I will make sure they are held accountable for how they conduct shady business.... 2023 Cadillac lost $13,000 in value in 4 months because of how inflated the paperwork was, do yourself a favor and shop elsewhere... More
by LewTru
Employees Worked With
Bobby Spurlock General Manager
September 15, 2023
I wanted to express my gratitude for Tina and Jordan for making my auto purchase experience the best I have had. They were patient during the negotiation process and answered all of my questions. I would making my auto purchase experience the best I have had. They were patient during the negotiation process and answered all of my questions. I would highly recommend them and the Cadillac of New Orleans dealership. More
by j good
Employees Worked With
Tina Ricks and Jordan
September 03, 2023
I purchased a 2025 CT5 on 8/31/23. Carissa (Finance) stated (3 times) that $300 of the $10,300 down payment would be refunded the next day. Jordan (Sales) called the next day to inf Carissa (Finance) stated (3 times) that $300 of the $10,300 down payment would be refunded the next day. Jordan (Sales) called the next day to infom me that Carissa said, "she'd misspoken" and she would not be refunding the $300. Eventually, a check was issued, we went to Capital One (their bank) to cash it. After approximately 30 minutes, my husband exited the bank (sweating profusely and obviously upset). The teller informed him that the check was in their system as "fraudulent", thankfully, she did not make an issue of the situation. I called the dealership (via Jordan), we were told to wait 30 minutes then return to the bank... in today's "use brute force, then inquire culture", that situation had the potential to be "Fatal" for my husband, we were not returning. The check was issued by Clothidia Gauff. More
by Letha Clark
Employees Worked With
Carissa (Finance), Clothidia Gauff
August 13, 2023
Meh… I live a bit over 3h away from the dealership. A salesperson, Mario, was assigned to me and knew I was coming on the 11th to see an Escalade. He would occasionally text a picture or two but that A salesperson, Mario, was assigned to me and knew I was coming on the 11th to see an Escalade. He would occasionally text a picture or two but that was it. Certainly did not tell me he was off and would not be making the appointment that had been set. I had already verified there would be no “market adjustments” to the price of the vehicle prior to driving down.The vehicle that I thought I was going to see had been in inventory for over a week. I was told it was in stock a week ago when I initially called. When I mentioned I was on vacation at that first call I was told if it was still there I was welcome to see it. I returned from vacation and call to verify the vehicle is still there the night before I drove. The vehicle was still there. When I got there, I could not see the vehicle because supposedly it had just been delivered and was still in post delivery inspection. Wayne informed me of this but we decide to run the numbers anyway. There are several thousand dollars of dealer add-ons, including ceramic coating and other things not stated and not needed. Had I been smart, I would have verified no add-ons, as well as no market adjustment prior to the drive. They also returned low wholesale value for my trade, which wasn’t completely unexpected - par for the course. Had the trade even been halfway between retail and wholesale I might have considered the unnecessary add ons. How do you say “market adjustment” without saying “market adjustment”? 🤣 In any event I had arrived with the title to my trade, and a blank check expecting to drive home a new Escalade, but such would not be the case. even if we did agree to terms, I was not going to be able to drive it home because it was supposedly tied up with the inspection, and I was not even offered the opportunity to see the vehicle despite asking to see it at the minimum. It’s a little bit frustrating because they knew I was driving all the way down to look at that vehicle and the original sales person stiffed me. I did get to meet Wayne he is very knowledgeable, but when everything was said and done it felt as though I needed to take a shower, because the experience was just a little bit slimy - the whole experience. I have bought and sold many cars in my time with varying experiences with dealerships. This was not the best by any measure. I’ve changed my opinion about this dealership, and I think I can do the same or much better much closer to home. More
by Jim Coleman
Employees Worked With
Mario Glorioso - 0 stars stiffed me for my appointment. Wayne was knowledgeable both in product and the art of the screw.
June 05, 2023
I have been with Cadillac of New Orleans and Wayne Meyer for many years. Every vehicle has been dependable and a joy to drive. Wayne is wonderful and does everything possible to help. The general manager is for many years. Every vehicle has been dependable and a joy to drive. Wayne is wonderful and does everything possible to help. The general manager is welcoming and the various departments are always efficient and accommodating. I am very grateful to have my continued association with Cadillac of New Orleans. More
by sheilathomas715
Employees Worked With
Wayne Meyer
December 11, 2022
I think they're racist. Tried to get me to sign a $700 mos. loan for 72 mos. And I was only financing about 12k. Vehicle was 38k, trade in for 12k with 15k cash down and go Tried to get me to sign a $700 mos. loan for 72 mos. And I was only financing about 12k. Vehicle was 38k, trade in for 12k with 15k cash down and good credit. More
by Ms. G
Employees Worked With
Finance manager and Hispanic male sales person , Bobby Fredritz
August 20, 2019
Good Communication Tara did everything she promised in a timely manner. Communication was frequent and good. Warranty repair done perfectly. Car was washed and vacuumed Tara did everything she promised in a timely manner. Communication was frequent and good. Warranty repair done perfectly. Car was washed and vacuumed for me. Car was ready and parked up front for me when I arrived. More
by Leo1967
Employees Worked With
Tara
